several deposits........well, over $700+ bonuses, on different days.........same outcome? always the same?
Believe me I've had the exact same thing with Da Vinci's; 4 or 5 deposits - never cashed out.
But with Simon Says & SlotoCash I took the SUB's made good profits & cashed out.
Same software, different casinos, different days, different luck.
All my communications with all Rivals (via live chat) have always been answered politely, correctly & fully.
My cash-outs went through inside 48hrs (to Neteller), no ID requested, no hassles.
Rival are not perfect, but they are certainly 'on the up' & heading in the right direction.
I'm sorry you were disappointed with your experience, and hope your next one is better, wherever that may be.

KK