Simon Says casino - resolved

[tableplay]

After requesting a cashout these thieves requested security docs (even though it's the same quicktender account I deposited with). After providing them security docs, I then get another e-mail saying my bill is too old and to send them something newer. I send them something newer and then nada.
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Dear xxxxxxx,

It appears that the bill you sent us is from 2005. We kindly request you to send us a bill from this year, preferably less than 2 months old.

Have a nice day.

Sincerely,

Simon Says Customer Service

 

[lojo]

The T&C clearly state a utility bill or bank statement not more than two months old. Do your part and I'm sure they'll do theirs.

 

[anniemac]

While I have not cashed out at Simon Says casino, I have cashed out at nearly all of the other Rivals. And yes, you do have to send the identity documents in. I had to send them in way before I ever made a withdrawal. I don't think they are trying to rip you off, it is just standard practice with them. My last withdrawal was made Sunday a.m. and was in my Quicktender account Sunday p.m.

I just keep all the documents in my computer, updating bill as needed and then can email when needed.

 

[tableplay]

I complied with all of their further requests and have heard nothing back. I'm glad to hear that you have successfully cashed out from them.

The T&C clearly state a utility bill or bank statement not more than two months old. Do your part and I'm sure they'll do theirs.

 

[lojo]

Please let us know if there are delays.. have you asked live chat?

 

[Nifty29]

I really wish people would use sensible topic headings. "Simon says....ripoff" is a completely inappropriate representation of what happened here.

You were not 'ripped off' - you were just asked for a utility bill less than 2 months old (which is standard just about anywhere).

Also, you wrote 'these thieves requested security docs' - what did they steal? The casino is not ignoring you, they are not voiding your winnings - they just politely made a simple request.

Many casinos dont process cashins on the weekend, so chances are you will be paid Monday. You would probably have found that out via live chat

The only reason you wont be paid is fraud, so if everything is OK then you are golden. It also seems this happened in a very short timeframe, so you could at least give them a chance to respond before you throw accusations around on a public forum.

Sorry, but this kind of thing really grates my gears....

 

[USA2112]

Seems to be standard procedures tableplay, I doubt they are trying to rip you off.

If you are concerned about what information that is provided on the bill/ID ect, talk to support and they will provide you with information on what you can black out on the bill/ID. I always black out first four digits on my picture ID and this has been acceptable for security department.

I only bring this up being that some people think that casinos are asking for these documents for reasons other than verification.

It is aslo better to be safe than sorry, so you have a right to be concern.

Just don't try to replace the picture on your ID with a smiley face I already tried and that did not work.
I'm sure they had a laugh.

 

[chuchu59]

My experience with them is that they are both courteous and efficient with e-mails replied to within 15 minutes. Havent cashed out yet but it seems they are generous with giving out freebies. As for a doc dating back to 2005? Come on, even you wouldnt accept this if you were security. From the given facts they arent thieves nor ripoffs until proven otherwise. BTW, what length of time has elapsed since you sent them the new docs?

 

[tableplay]

Haven't tried live chat

Please let us know if there are delays.. have you asked live chat?

I haven't asked live chat regarding this. Thank you for the suggestion, I will try this next.

Cheers, tp

 

[tableplay]

My experience with them is that they are both courteous and efficient with e-mails replied to within 15 minutes. Havent cashed out yet but it seems they are generous with giving out freebies. As for a doc dating back to 2005? Come on, even you wouldnt accept this if you were security. From the given facts they arent thieves nor ripoffs until proven otherwise. BTW, what length of time has elapsed since you sent them the new docs?

About 3 days chuchu. I haven't received any sort of response. I was hoping for something to the effect of "we have received your newest documents and will get back to you regarding our evaluations". In other words at least an acknowledgement. I don't expect them to necessarily approve them within 3 minutes. After what happened at Mayan Fortune (they locked my account for absolutely no reason and then unlocked it -- probably due to the good fortune of having someone else post here who had a similar experience with them), I have considerably less tolerance than I did prior to the Mayan Fortune incident. I agree with you about the old docs. And when they requested newer docs, I provided them without complaint. Only when they still didn't even acknowledge the new docs did I post here.

Thanks. tp

 

[chuchu59]

3 days without acknowledgment is a bit too much. I would send them polite reminders every 2 hours if I were you. Even if they are screening your docs they should have the coutesy of sending you a simple e-mail with the expected time frame for clearing them.

 

[tableplay]

luckily we have this forum

3 days without acknowledgment is a bit too much. I would send them polite reminders every 2 hours if I were you. Even if they are screening your docs they should have the coutesy of sending you a simple e-mail with the expected time frame for clearing them.

Well Chuchu, guess what ? A couple hours after my last post in this thread, I get a "security documents accepted" e-mail. So either we have a pretty weird coincidence or they (Robrival) read this forum. I checked my quicktender account and the money hasn't posted (yet), but I will assume now that it will post and I commend SimonSays on making amends irrespective of if it's because of this thread or not.

Best Regards, Tableplay.

 

[silkprint]

Glad you got paid Tableplay .

 

[chuchu59]

Well Chuchu, guess what ? A couple hours after my last post in this thread, I get a "security documents accepted" e-mail. So either we have a pretty weird coincidence or they (Robrival) read this forum. I checked my quicktender account and the money hasn't posted (yet), but I will assume now that it will post and I commend SimonSays on making amends irrespective of if it's because of this thread or not.

Best Regards, Tableplay.

Sometimes results count for more than anything else.

 

[same_old]

yep standard is usually a copy of your cc statement if this is what you used to deposit.
A utilities bill UNDER 3 MONTHS OLD, and sometimes a copy of your licence and or passport.

 

[Casinomeister]

Just catching up with this now.

After requesting a cashout these thieves requested security docs (even though it's the same quicktender account I deposited with). After providing them security docs, I then get another e-mail saying my bill is too old and to send them something newer. I send them something newer and then nada.

Is there any specific reason why you did not read this before posting this complaint:
https://www.casinomeister.com/forums/threads/posters-a-note-about-thread-titles.18323/

You failed to follow the instructions posted at the casino, and you put the blame on them calling them thieves and accusing them of ripping you off?

I'd hate to see a posting from you when you have a real problem.

Admin note: changing the title.

 

[jolub]

While I have not cashed out at Simon Says casino, I have cashed out at nearly all of the other Rivals. And yes, you do have to send the identity documents in. I had to send them in way before I ever made a withdrawal. I don't think they are trying to rip you off, it is just standard practice with them. My last withdrawal was made Sunday a.m. and was in my Quicktender account Sunday p.m.

I just keep all the documents in my computer, updating bill as needed and then can email when needed.

I had to send all this to the "old" G2G and they accepted my documents. However, they still kept my deposit and winnings and are not answering my emails. It has been over three months.

 

[tableplay]

response

Just catching up with this now.



Is there any specific reason why you did not read this before posting this complaint:
https://www.casinomeister.com/forums/threads/posters-a-note-about-thread-titles.18323/

You failed to follow the instructions posted at the casino, and you put the blame on them calling them thieves and accusing them of ripping you off?

I'd hate to see a posting from you when you have a real problem.

Admin note: changing the title.

Please note the following facts:

1) I did not post a complaint when they asked me for more recent paperwork -- I only posted after I had sent them the requested paperwork and they still didn't respond (after 3 days)

2) I received payment only after posting a complaint in this forum

Best Regards, tableplay

 

[lojo]

Please note the following facts:

1) I did not post a complaint when they asked me for more recent paperwork -- I only posted after I had sent them the requested paperwork and they still didn't respond (after 3 days)

2) I received payment only after posting a complaint in this forum

Best Regards, tableplay

What a waste of time if you PaB... I hope you didn't PaB

 

[tableplay]

No PaB

What a waste of time if you PaB... I hope you didn't PaB

Hi Lojo, I did not PaB -- the only action I took was to post to the non-Bonus complaint forum here (i.e. the start of this thread).

Cheers and have a great weekend, Tableplay.

 

[lojo]

Glad it worked out for you

 

[chuchu59]

I am beginning to like the Rival casinos more and more. Hope they fix the glitch in their software for the paigow poker soon.