Simon Says casino - resolved

tableplay

Dormant account
Joined
May 23, 2005
Location
california
After requesting a cashout these thieves requested security docs (even though it's the same quicktender account I deposited with). After providing them security docs, I then get another e-mail saying my bill is too old and to send them something newer. I send them something newer and then nada.
-------------
Dear xxxxxxx,

It appears that the bill you sent us is from 2005. We kindly request you to send us a bill from this year, preferably less than 2 months old.

Have a nice day.

Sincerely,

Simon Says Customer Service
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
The T&C clearly state a utility bill or bank statement not more than two months old. Do your part and I'm sure they'll do theirs.
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
While I have not cashed out at Simon Says casino, I have cashed out at nearly all of the other Rivals. And yes, you do have to send the identity documents in. I had to send them in way before I ever made a withdrawal. I don't think they are trying to rip you off, it is just standard practice with them. My last withdrawal was made Sunday a.m. and was in my Quicktender account Sunday p.m.

I just keep all the documents in my computer, updating bill as needed and then can email when needed.
 

tableplay

Dormant account
Joined
May 23, 2005
Location
california
I complied with all of their further requests and have heard nothing back. I'm glad to hear that you have successfully cashed out from them.
The T&C clearly state a utility bill or bank statement not more than two months old. Do your part and I'm sure they'll do theirs.
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
Please let us know if there are delays.. have you asked live chat?
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I really wish people would use sensible topic headings. "Simon says....ripoff" is a completely inappropriate representation of what happened here.

You were not 'ripped off' - you were just asked for a utility bill less than 2 months old (which is standard just about anywhere).

Also, you wrote 'these thieves requested security docs' - what did they steal? The casino is not ignoring you, they are not voiding your winnings - they just politely made a simple request.

Many casinos dont process cashins on the weekend, so chances are you will be paid Monday. You would probably have found that out via live chat :rolleyes:

The only reason you wont be paid is fraud, so if everything is OK then you are golden. It also seems this happened in a very short timeframe, so you could at least give them a chance to respond before you throw accusations around on a public forum.

Sorry, but this kind of thing really grates my gears....
 
Last edited:

USA2112

Dormant account
Joined
Oct 8, 2007
Location
USA
Seems to be standard procedures tableplay, I doubt they are trying to rip you off.

If you are concerned about what information that is provided on the bill/ID ect, talk to support and they will provide you with information on what you can black out on the bill/ID. I always black out first four digits on my picture ID and this has been acceptable for security department.

I only bring this up being that some people think that casinos are asking for these documents for reasons other than verification.

It is aslo better to be safe than sorry, so you have a right to be concern.

Just don't try to replace the picture on your ID with a smiley face :) I already tried and that did not work.
I'm sure they had a laugh. :thumbsup:
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
My experience with them is that they are both courteous and efficient with e-mails replied to within 15 minutes. Havent cashed out yet but it seems they are generous with giving out freebies. As for a doc dating back to 2005? Come on, even you wouldnt accept this if you were security. From the given facts they arent thieves nor ripoffs until proven otherwise. BTW, what length of time has elapsed since you sent them the new docs?
 

tableplay

Dormant account
Joined
May 23, 2005
Location
california
My experience with them is that they are both courteous and efficient with e-mails replied to within 15 minutes. Havent cashed out yet but it seems they are generous with giving out freebies. As for a doc dating back to 2005? Come on, even you wouldnt accept this if you were security. From the given facts they arent thieves nor ripoffs until proven otherwise. BTW, what length of time has elapsed since you sent them the new docs?
About 3 days chuchu. I haven't received any sort of response. I was hoping for something to the effect of "we have received your newest documents and will get back to you regarding our evaluations". In other words at least an acknowledgement. I don't expect them to necessarily approve them within 3 minutes. After what happened at Mayan Fortune (they locked my account for absolutely no reason and then unlocked it -- probably due to the good fortune of having someone else post here who had a similar experience with them), I have considerably less tolerance than I did prior to the Mayan Fortune incident. I agree with you about the old docs. And when they requested newer docs, I provided them without complaint. Only when they still didn't even acknowledge the new docs did I post here.

Thanks. tp
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
3 days without acknowledgment is a bit too much. I would send them polite reminders every 2 hours if I were you. Even if they are screening your docs they should have the coutesy of sending you a simple e-mail with the expected time frame for clearing them.
 

tableplay

Dormant account
Joined
May 23, 2005
Location
california
luckily we have this forum

3 days without acknowledgment is a bit too much. I would send them polite reminders every 2 hours if I were you. Even if they are screening your docs they should have the coutesy of sending you a simple e-mail with the expected time frame for clearing them.

Well Chuchu, guess what ? A couple hours after my last post in this thread, I get a "security documents accepted" e-mail. So either we have a pretty weird coincidence or they (Robrival) read this forum. I checked my quicktender account and the money hasn't posted (yet), but I will assume now that it will post and I commend SimonSays on making amends irrespective of if it's because of this thread or not.

Best Regards, Tableplay.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Well Chuchu, guess what ? A couple hours after my last post in this thread, I get a "security documents accepted" e-mail. So either we have a pretty weird coincidence or they (Robrival) read this forum. I checked my quicktender account and the money hasn't posted (yet), but I will assume now that it will post and I commend SimonSays on making amends irrespective of if it's because of this thread or not.

Best Regards, Tableplay.

Sometimes results count for more than anything else.
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
yep standard is usually a copy of your cc statement if this is what you used to deposit.
A utilities bill UNDER 3 MONTHS OLD, and sometimes a copy of your licence and or passport.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Just catching up with this now.

After requesting a cashout these thieves requested security docs (even though it's the same quicktender account I deposited with). After providing them security docs, I then get another e-mail saying my bill is too old and to send them something newer. I send them something newer and then nada.

Is there any specific reason why you did not read this before posting this complaint:
https://www.casinomeister.com/forums/threads/posters-a-note-about-thread-titles.18323/

You failed to follow the instructions posted at the casino, and you put the blame on them calling them thieves and accusing them of ripping you off?

I'd hate to see a posting from you when you have a real problem.

Admin note: changing the title.
 

jolub

Experienced Member
Joined
Aug 26, 2007
Location
Michigan, USA
While I have not cashed out at Simon Says casino, I have cashed out at nearly all of the other Rivals. And yes, you do have to send the identity documents in. I had to send them in way before I ever made a withdrawal. I don't think they are trying to rip you off, it is just standard practice with them. My last withdrawal was made Sunday a.m. and was in my Quicktender account Sunday p.m.

I just keep all the documents in my computer, updating bill as needed and then can email when needed.

I had to send all this to the "old" G2G and they accepted my documents. However, they still kept my deposit and winnings and are not answering my emails. It has been over three months.
 

tableplay

Dormant account
Joined
May 23, 2005
Location
california
response

Just catching up with this now.



Is there any specific reason why you did not read this before posting this complaint:
https://www.casinomeister.com/forums/threads/posters-a-note-about-thread-titles.18323/

You failed to follow the instructions posted at the casino, and you put the blame on them calling them thieves and accusing them of ripping you off?

I'd hate to see a posting from you when you have a real problem.

Admin note: changing the title.

Please note the following facts:

1) I did not post a complaint when they asked me for more recent paperwork -- I only posted after I had sent them the requested paperwork and they still didn't respond (after 3 days)

2) I received payment only after posting a complaint in this forum

Best Regards, tableplay
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
Please note the following facts:

1) I did not post a complaint when they asked me for more recent paperwork -- I only posted after I had sent them the requested paperwork and they still didn't respond (after 3 days)

2) I received payment only after posting a complaint in this forum

Best Regards, tableplay

What a waste of time if you PaB... I hope you didn't PaB
 
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