Slow Pay Simon Says Casino payouts delayed.

ergopro

Experienced Member
PABnononaccred
Joined
Apr 29, 2004
Hi all!
Made a small cashout from Simon Says Casino (Rival, Pantasia Group) to my Neteller on Monday.
I had it flushed so there was no reversal period.
Their website says they aim to process them in two business days and I had some small VIP level which they promoted with faster payouts.
Today I received this email when asking about my withdrawal status.
Knowing people have been paid in hours rather than days, makes me kinda worried.

Dear xxx xxx,

Thank you for contacting us.

We would like to inform you that your withdrawal should be finalized by sometime early next week.

If you have any further questions, please don't hesitate to contact us again.

Have a nice day.

Sincerely,

Simon Says Customer Service

So, unless you who play there want to wait over a week for Neteller cashouts, wouldn't play there. Don't know if this is an issue with all Rival casinos again or just Pantasia Group.
 
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anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
OK, I thought all this mess with delayed payouts with all Rivals but Sloto'cash had been cleared up and everybody paid. Guess I was wrong.

I know first hand that Sloto'cash is paying because I made a WD on 5/1 and by 5/6 it was on my Wired Plastic card by way of QT.

It would be interesting to know how many Meister members are waiting on withdrawals and from when.

If a casino group is not accredited, will PAB help?

I am not trying to stir up S**t but I have had PM's from one who has been waiting for a month or better and unless the payment was today, is still waiting.
 
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Kendra-SSC

Dormant account
Joined
Oct 31, 2007
Location
Canada
Hi Everyone,

We are working on playing catchup after the delays a few weeks ago.There were a lot of delayed payments and now we are working on sending them all. Once we get over this hump our normal payment schedule will resume.

Ergopro please PM me your details so I can look into this for you.

I am very sorry for the inconvenience.

Kendra
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
Kendra,

Thanks for the post. But I have a question. Since you are still backlogged with payments, does that mean that new withdrawals will be processed after the old payments or are you processing new ones with the old ones? You will never get caught up if you hold the new ones to pay the old ones because they will just keep piling up.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
If a casino group is not accredited, will PAB help?

I am not trying to stir up S**t but I have had PM's from one who has been waiting for a month or better and unless the payment was today, is still waiting.

:confused: You're saying you've got an outstanding PAB that you haven't heard anything back on? When was it filed? I have complete records of everything dating back to mid-December and I'm afraid I don't see any PABs filed by 'anniemac'.

As to 'not accredited, will PAB help?', we have a 'one free shot' rule with the PABs: your first PAB can be directed at pretty much anyone, except a Rogue casino which is usually a waste of time. Other than that it doesn't much matter. After your first PAB though we assume that you'll have seen that accredited casinos are the way to go and so your second and subsequent PABs will only be processed if the casino is on the accredited list.

PS. During my 'training' phase -- the time I came on board (early to mid December) and the time I got up to speed -- I was taking on pretty much any PAB that came along. Things are running with a bit more precision now so the 'one free shot' rule is back in practice.
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
Not me, Maxd. When all this mess started I didn't have a withdrawal pending and haven't deposited since.

I said I was getting PM's from a member here about the withdrawal that has still not been received since March. I think a PAB has been lodged.

My question to Kendra was that if they are backlogged and payments are being made to them, what happens to the new withdrawals. Do they get pushed back to pay the old ones or what? Then they will get backlogged etc.

What a mess!!
 

Kendra-SSC

Dormant account
Joined
Oct 31, 2007
Location
Canada
I can only speak for Simon Says but I know that most of the older withdrawals that were caught up in the delay are now processed. Of course there are still some that are outstanding but for the most part we are almost up to date. We do share the same processors as the other Bonne Chance casinos so I dont exactly know how many more withdrawals are pending.

Ive been told that all outstanding withdrawals will be finalized by next week and we should be caught up completely, although this is only what Ive been told. Being the Affiliate Manager I do not get to see all the information.

Anniemac, has your friend been in contact with me about her account?
 

bryand

Beach Bum
Joined
Jan 9, 2008
Location
Just Across the Hudson River
So, unless you who play there want to wait over a week for Neteller cashouts, wouldn't play there. Don't know if this is an issue with all Rival casinos again or just Pantasia Group.

FYI - I believe Pantasia Group only includes Pantasia and Mayan Fortune (in terms of ownership and management) although Pantasia processes payments for several Rivals, hence my deposits to jetset group (Paradise8 and Cocoa) also show as 'Pantasia' on debit card statement.
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
Kendra,

Yes my friend has been in contact with you, from what I understand, daily. I am not posting names/gender because of privacy. But, yes, you have been in contact with this person.

Is the casino processing on schedule for new withdrawals? As I am a VIP and can flush account, I would like to know if the service I will receive now will be the same as it was - 24-48 hours to show up in my QT account. I am not a patient person so I have not deposited much since this mess just in case I did get to cash out.

I don't think that you and Simon Says or John and TIV are being singled out for bitching. It is just the fact that you and John have made yourself available to this forum while the other reps have not and they have let you take all the flak from this problem. I applaud the both of you for taking time, whether issues are fixed or not, to address this forum and try to help. :thumbsup: Obviously, if you could make things better, you would. I hate to see a good group of casinos get blackballed because of this but you must understand why it is happening. People will wait a week, maybe two, but after that they stuff hits the fan. I truly hope that everything gets cleared up and back on track.
 
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Kendra-SSC

Dormant account
Joined
Oct 31, 2007
Location
Canada
Okay, yes then I know who you are speaking about.

If I am being completely honest then I would say to wait until next week if you want to be paid in 24 hrs. That is when I have been assured that all payments will be taken care of, mid to late next week.

Kendra
 

ergopro

Experienced Member
PABnononaccred
Joined
Apr 29, 2004
I was paid last night.
Thanks for that. Still hoping that Kendra if you could post in this thread or a new one when the backlogged payments have been handled. At least I'd feel more comfortable depositing again. Like Anniemac, I'm not one of the most patient persons in this planet. :thumbsup:
 
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