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Bonus Complaint Silveroak - Insurance bonus problems

Discussion in 'Casino Complaints - Bonus Issues' started by mcmeidi, Aug 16, 2016.

    Aug 16, 2016
  1. mcmeidi

    mcmeidi Dormant account

    Occupation:
    IT-Admin
    Location:
    Germany
    First at all sorry for my bad english.
    I depostied hundreds of $$ then i won over $5000
    I made all playthrough and then i was able to request a withdraw with 3 x 2500$
    After 3 days i ve cancled 1 request mith $2500.
    Now the support said i can only chashout $100 after waitin 2 weeks for my $5000 request,.
    Because i ve won with an monthly VIP Insurance. So i can do only 1 max cashout.
    Sorry but this seems like a big Scam to me. And i needed this money
    Please help !!!
    i wished ive reade all that warnings here before i deposited my money at silveroak. :((
     
  2. Aug 16, 2016
  3. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Hallo mcmeidi und Willkommen bei CM! :thumbsup:

    Sorry to hear about your troubles however, if you took an insurance bonus then you are bound by those T&C's.

    SO is in the AceRevenue Group and listed in the Reservation here at CM, meaning they will discuss player issues.

    Could you maybe post a screenshot of the Terms&Conditions relating to this bonus, I could not find them on their site.....we can then get a better understanding whether a possible official complaint, called PAB here at CM, would have a chance in succeeding in your favor.

    And please, chose in future only CM accredited casinos for your play: http://www.casinomeister.com/forums/content/section/131-accredited-casinos/
     
  4. Aug 16, 2016
  5. Redbush54

    Redbush54 Experienced Member PABaccred webmeister

    Occupation:
    igaming
    Location:
    At the end of the rainbow
    Got this from chat:

     
    1 person likes this.
  6. Aug 16, 2016
  7. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    to bad you didnt win it with any of your deposits, most if not all rtg and rival casinos have max cashout on no deposit
    bonuses today, so sorry to say looks like 100 is all your going to get :(
     
    1 person likes this.
  8. Aug 16, 2016
  9. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Doesn't look very promising then for the OP, I'm afraid. Pretty sure they will stick to their rules to the "T". :eek:

    Still, would like to see the written official T&C's as they prevail over what any CS agent says or what is sent in an email.
     
    1 person likes this.
  10. Aug 16, 2016
  11. mcmeidi

    mcmeidi Dormant account

    Occupation:
    IT-Admin
    Location:
    Germany
    T&C: "CashBack Terms:

    CashBack bonuses have a 30 times wager requirements (60 times for Table Games and Video Poker) and exclude play on Roulette, Craps, Baccarat, Pai Gow Poker, War & Sic Bo and Slot Tournaments.
    Weekly CashBack is credited each Monday 00.01EST for all players with no pending withdrawals, no withdrawals over previous 7 days and a balance under $10.00.
    Weekly CashBack calculated on all deposits which were made over the previous 7 days.
    Unless otherwise stated, CashBack bonuses come with maximum withdrawal limit equal to your deposit. If your deposit was under $100, your withdrawal is limited to $100. This includes bonuses sent on an ad hoc basis e.g. via promotional emails. VIP Players benefit from higher withdrawal limits for CashBack bonuses. To find out more, please speak with your VIP host.
    Because CashBack credits are subject to wager requirements and withdrawal limits, they may not be used to enter Slot Tournamenets at the Casino.

    Weekly Cashback

    Weekly Cashback bonus comes a 30X wagering requirement (60X for Table Games and Video Poker) and excludes play in Baccarat, Craps, Pontoo 21, Pai Gow Poker, Sic Bo, Slot Tournaments, Roulette, and/or War.
    Weekly Cashback is credited each Monday at 00:01 EST for all players with no pending withdrawals, no approved withdrawals within the previous 7 days.
    Weekly Cashback is calculated on all deposits (minimum $50) which were made over the previous 7 days.
    Unless specifically stated otherwise, the Weekly Cashback bonus comes with no maximum allowed withdrawal (minimum $100).
    Weekly Cashback will be credited even if you have an existing balance. If so, the Weekly Cashback will be treated as winnings and any other current bonus rules applicable in your account will still apply.

    Bonuses (including No Deposit Bonuses) may n"


    I cant find anything for monthly cashbacks. Only weekly and there is no max.Cashout.
    I think its ok, but than they must stop people playing when they win mor than the max payout. Or give players a popup message,
    So if i got a message after winning $100 then would hav stop and cashout. Deposit another $100 an play again.
    So i was sure i va won $7500 it show me as withdrawable and i was happy. Thats not a fair business .
    for example at 888: When you get freeplay you can win max. the amount of freeplay then the game is stopped. But if you play again with the money and win 5000 you can payout 5000 without any problems.
     
    1 person likes this.
  12. Aug 16, 2016
  13. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    I never play RTG for their endless rules and slow payments but what i remember is that the T&C's were always displayed on the bonus page and you could read them before accepting the bonus.

    According to the post from Redbush the monthly insurance has a limit of 100$ too. But you seem to be a VIP player, did you try to speak/communicate with your VIP host?

    Other than that, i am afraid you have to say "goodbye" to your winnings as it will be next to impossible to convince them to pay this one.

    And please stay away from 888 too, not a good group. As i mentioned play at a CM accredited casino, chose from the list those with the highest scores as they are the best and pay within minutes-hours. :thumbsup:
     
    2 people like this.
  14. Aug 16, 2016
  15. mcmeidi

    mcmeidi Dormant account

    Occupation:
    IT-Admin
    Location:
    Germany

    thank you for your advice to play at a CM accredited casino. At 888 i am playing for about 2 Years and i never had any problems. I nearly won about 20.000Euros and never had a problem with payouts. Payouts allways within 3-4 days. ( via paypal)
    Also i am playing at casino rewards (nostalgia) . Also here never any problems with payouts. (about 5 days)
    Yes i will try to chat with my VIP Host,.
     
  16. Aug 16, 2016
  17. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    You are pretty lucky then, if you enter 888/Cassava in the search box on the top you will see why i don't consider them to be good.

    CasinoRewards is solid, just long pending periods for withdrawals.

    Here a few examples which pay usually in less than 2 hours to e-wallets like Ecopayz/Skrill/Neteller (sorry, don't know if they accept Paypal):

    --> Videoslots, Betat/Slotty Vegas, Redbet, Rizk/Guts

    Waiting days for a withdrawal is just too long nowadays. I receive my withdrawals usually within 3-30 minutes. :thumbsup: :D
     
  18. Aug 16, 2016
  19. mcmeidi

    mcmeidi Dormant account

    Occupation:
    IT-Admin
    Location:
    Germany
    Ok is also play at quasar for about 2 weeks. but i lost about 600Euros there. ;(
     
    1 person likes this.
  20. Aug 16, 2016
  21. mcmeidi

    mcmeidi Dormant account

    Occupation:
    IT-Admin
    Location:
    Germany
    Silveroak - Insurance bonus problems: IMG_8907.jpg,Aug 16, 2016
    So this was the way i received this bonus. It was credited without my consent.
    Thats a very unfair business. Every player will think thats a special gift for VIPs without any restirction.
     
  22. Aug 16, 2016
  23. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    But it also says at the bottom that you should contact them to check how much you can withdraw..... I always have alarm bells going off when i read something like that.
     
    1 person likes this.
  24. Aug 16, 2016
  25. mcmeidi

    mcmeidi Dormant account

    Occupation:
    IT-Admin
    Location:
    Germany
    Yes Thats Right i didnt Read this nur why cant they Write The T&C im The Mail
    Why Must i Call them ???
    And why dont they Write Bonus ?? My Alarm Bells also Going off Ehen i Read Bonus but Here Its a Insurance
     
    Last edited: Aug 16, 2016
  26. Aug 16, 2016
  27. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Sorry for any inconvenience but "Warning!! ..." in the thread title is likely to be confused with an official Casinomeister Warning, hence removed.
     
  28. Aug 19, 2016
  29. TawniVirtualAce

    TawniVirtualAce I-Gaming Industry Representative

    Occupation:
    Casino Rep
    Location:
    Worldwide
    Hi mcmeidi,

    As I've explained in my PM, your winnings were derived from your Insurance bonus, which carries a 1x max withdrawal, based upon your player status. It is incumbent on the player (this includes yourself), to understand the terms and conditions of any bonus, before playing. Further, you always have the option of having a bonus removed, if you're unhappy with the terms.

    It's curious, however--had you been able to withdraw the complete sum, you would have had no issue with receiving the bonus to begin with. ;)

    I know it's disappointing for you in this case, but these were the terms from the start.
     
  30. Aug 19, 2016
  31. mcmeidi

    mcmeidi Dormant account

    Occupation:
    IT-Admin
    Location:
    Germany


    Hello, thats right but as you can see in my Thread i didnt ask for this VIP insurence Bonus. And as written in the mail why must i contact silveroak to ask for t&c for this special bonus ? Why cant they write them in the mail.
    And why its showing my $5000 as withdrawable ? I was playing hours only for fun ? It will be fair if after $100 winning a window will popup that says somting like that: "Your max. withdrawable winning is reached. You can not cashout any further winnings"
    This will be fair. So i can cashout his $100. And save me a lot of time playing for nothing.
    So i was happy to have won over $5000. Planned my holliday for family and then after 2 weeks i hear that i will get no more than $100.
    Thats realy bad .
     
  32. Aug 19, 2016
  33. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Having seen the actual subject of the issue the original thread title -- "Silveroak Nothing but scam" -- seems inappropriate and intentionally damaging. I've updated the title to better reflect the actual debate here. Again, apologies for any inconvenience caused.
     

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