Bonus Complaint Silveroak - Insurance bonus problems

mcmeidi

Dormant account
Joined
Aug 16, 2016
Location
Germany
First at all sorry for my bad english.
I depostied hundreds of $$ then i won over $5000
I made all playthrough and then i was able to request a withdraw with 3 x 2500$
After 3 days i ve cancled 1 request mith $2500.
Now the support said i can only chashout $100 after waitin 2 weeks for my $5000 request,.
Because i ve won with an monthly VIP Insurance. So i can do only 1 max cashout.
Sorry but this seems like a big Scam to me. And i needed this money
Please help !!!
i wished ive reade all that warnings here before i deposited my money at silveroak. :((
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
First at all sorry for my bad english.
I depostied hundreds of $$ then i won over $5000
I made all playthrough and then i was able to request a withdraw with 3 x 2500$
After 3 days i ve cancled 1 request mith $2500.
Now the support said i can only chashout $100 after waitin 2 weeks for my $5000 request,.
Because i ve won with an monthly VIP Insurance. So i can do only 1 max cashout.
Sorry but this seems like a big Scam to me. And i needed this money
Please help !!!
i wished ive reade all that warnings here before i deposited my money at silveroak. :((

Hallo mcmeidi und Willkommen bei CM! :thumbsup:

Sorry to hear about your troubles however, if you took an insurance bonus then you are bound by those T&C's.

SO is in the AceRevenue Group and listed in the Reservation here at CM, meaning they will discuss player issues.

Could you maybe post a screenshot of the Terms&Conditions relating to this bonus, I could not find them on their site.....we can then get a better understanding whether a possible official complaint, called PAB here at CM, would have a chance in succeeding in your favor.

And please, chose in future only CM accredited casinos for your play: Link Outdated / Removed
 

Redbush54

Full Member
webmeister
PABaccred
Joined
Oct 4, 2008
Location
At the end of the rainbow
Got this from chat:

Richard1: Your Monthly Cash Back has been credited on your account. These are terms attached to your Monthly Cash Back:
Richard1: - Bonus amount must be wagered 30X (Slots and Keno) or 60X (All allowed games).
Richard1: - Monthly insurance under $100 have a minimum and maximum cashout of $100.
Richard1: - Maximum withdrawal amount from any non-deposit bonus of $100 or more one time the value of the bonus.

Richard1: -Non allowed games: Baccarat, Sic Bo, Pontoon 21, Pai-Gow poker, Craps, War and
Richard1: Roulette (all kinds).
Richard1: -You cannot play tournaments and / or Live Dealer with this cash back
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
to bad you didnt win it with any of your deposits, most if not all rtg and rival casinos have max cashout on no deposit
bonuses today, so sorry to say looks like 100 is all your going to get :(
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Got this from chat:

Richard1: Your Monthly Cash Back has been credited on your account. These are terms attached to your Monthly Cash Back:
Richard1: - Bonus amount must be wagered 30X (Slots and Keno) or 60X (All allowed games).
Richard1: - Monthly insurance under $100 have a minimum and maximum cashout of $100.
Richard1: - Maximum withdrawal amount from any non-deposit bonus of $100 or more one time the value of the bonus.

Richard1: -Non allowed games: Baccarat, Sic Bo, Pontoon 21, Pai-Gow poker, Craps, War and
Richard1: Roulette (all kinds).
Richard1: -You cannot play tournaments and / or Live Dealer with this cash back

Doesn't look very promising then for the OP, I'm afraid. Pretty sure they will stick to their rules to the "T". :eek:

Still, would like to see the written official T&C's as they prevail over what any CS agent says or what is sent in an email.
 

mcmeidi

Dormant account
Joined
Aug 16, 2016
Location
Germany
Doesn't look very promising then for the OP, I'm afraid. Pretty sure they will stick to their rules to the "T". :eek:

T&C: "CashBack Terms:

CashBack bonuses have a 30 times wager requirements (60 times for Table Games and Video Poker) and exclude play on Roulette, Craps, Baccarat, Pai Gow Poker, War & Sic Bo and Slot Tournaments.
Weekly CashBack is credited each Monday 00.01EST for all players with no pending withdrawals, no withdrawals over previous 7 days and a balance under $10.00.
Weekly CashBack calculated on all deposits which were made over the previous 7 days.
Unless otherwise stated, CashBack bonuses come with maximum withdrawal limit equal to your deposit. If your deposit was under $100, your withdrawal is limited to $100. This includes bonuses sent on an ad hoc basis e.g. via promotional emails. VIP Players benefit from higher withdrawal limits for CashBack bonuses. To find out more, please speak with your VIP host.
Because CashBack credits are subject to wager requirements and withdrawal limits, they may not be used to enter Slot Tournamenets at the Casino.

Weekly Cashback

Weekly Cashback bonus comes a 30X wagering requirement (60X for Table Games and Video Poker) and excludes play in Baccarat, Craps, Pontoo 21, Pai Gow Poker, Sic Bo, Slot Tournaments, Roulette, and/or War.
Weekly Cashback is credited each Monday at 00:01 EST for all players with no pending withdrawals, no approved withdrawals within the previous 7 days.
Weekly Cashback is calculated on all deposits (minimum $50) which were made over the previous 7 days.
Unless specifically stated otherwise, the Weekly Cashback bonus comes with no maximum allowed withdrawal (minimum $100).
Weekly Cashback will be credited even if you have an existing balance. If so, the Weekly Cashback will be treated as winnings and any other current bonus rules applicable in your account will still apply.

Bonuses (including No Deposit Bonuses) may n"


I cant find anything for monthly cashbacks. Only weekly and there is no max.Cashout.
I think its ok, but than they must stop people playing when they win mor than the max payout. Or give players a popup message,
So if i got a message after winning $100 then would hav stop and cashout. Deposit another $100 an play again.
So i was sure i va won $7500 it show me as withdrawable and i was happy. Thats not a fair business .
for example at 888: When you get freeplay you can win max. the amount of freeplay then the game is stopped. But if you play again with the money and win 5000 you can payout 5000 without any problems.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
T&C: "CashBack Terms:

CashBack bonuses have a 30 times wager requirements (60 times for Table Games and Video Poker) and exclude play on Roulette, Craps, Baccarat, Pai Gow Poker, War & Sic Bo and Slot Tournaments.
Weekly CashBack is credited each Monday 00.01EST for all players with no pending withdrawals, no withdrawals over previous 7 days and a balance under $10.00.
Weekly CashBack calculated on all deposits which were made over the previous 7 days.
Unless otherwise stated, CashBack bonuses come with maximum withdrawal limit equal to your deposit. If your deposit was under $100, your withdrawal is limited to $100. This includes bonuses sent on an ad hoc basis e.g. via promotional emails. VIP Players benefit from higher withdrawal limits for CashBack bonuses. To find out more, please speak with your VIP host.
Because CashBack credits are subject to wager requirements and withdrawal limits, they may not be used to enter Slot Tournamenets at the Casino.

Weekly Cashback

Weekly Cashback bonus comes a 30X wagering requirement (60X for Table Games and Video Poker) and excludes play in Baccarat, Craps, Pontoo 21, Pai Gow Poker, Sic Bo, Slot Tournaments, Roulette, and/or War.
Weekly Cashback is credited each Monday at 00:01 EST for all players with no pending withdrawals, no approved withdrawals within the previous 7 days.
Weekly Cashback is calculated on all deposits (minimum $50) which were made over the previous 7 days.
Unless specifically stated otherwise, the Weekly Cashback bonus comes with no maximum allowed withdrawal (minimum $100).
Weekly Cashback will be credited even if you have an existing balance. If so, the Weekly Cashback will be treated as winnings and any other current bonus rules applicable in your account will still apply.

Bonuses (including No Deposit Bonuses) may n"


I cant find anything for monthly cashbacks. Only weekly and there is no max.Cashout.
I think its ok, but than they must stop people playing when they win mor than the max payout. Or give players a popup message,
So if i got a message after winning $100 then would hav stop and cashout. Deposit another $100 an play again.
So i was sure i va won $7500 it show me as withdrawable and i was happy. Thats not a fair business .
for example at 888: When you get freeplay you can win max. the amount of freeplay then the game is stopped. But if you play again with the money and win 5000 you can payout 5000 without any problems.

I never play RTG for their endless rules and slow payments but what i remember is that the T&C's were always displayed on the bonus page and you could read them before accepting the bonus.

According to the post from Redbush the monthly insurance has a limit of 100$ too. But you seem to be a VIP player, did you try to speak/communicate with your VIP host?

Other than that, i am afraid you have to say "goodbye" to your winnings as it will be next to impossible to convince them to pay this one.

And please stay away from 888 too, not a good group. As i mentioned play at a CM accredited casino, chose from the list those with the highest scores as they are the best and pay within minutes-hours. :thumbsup:
 

mcmeidi

Dormant account
Joined
Aug 16, 2016
Location
Germany
I never play RTG for their endless rules and slow payments but what i remember is that the T&C's were always displayed on the bonus page and you could read them before accepting the bonus.

According to the post from Redbush the monthly insurance has a limit of 100$ too. But you seem to be a VIP player, did you try to speak/communicate with your VIP host?

Other than that, i am afraid you have to say "goodbye" to your winnings as it will be next to impossible to convince them to pay this one.

And please stay away from 888 too, not a good group. As i mentioned play at a CM accredited casino, chose from the list those with the highest scores as they are the best and pay within minutes-hours. :thumbsup:


thank you for your advice to play at a CM accredited casino. At 888 i am playing for about 2 Years and i never had any problems. I nearly won about 20.000Euros and never had a problem with payouts. Payouts allways within 3-4 days. ( via paypal)
Also i am playing at casino rewards (nostalgia) . Also here never any problems with payouts. (about 5 days)
Yes i will try to chat with my VIP Host,.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
thank you for your advice to play at a CM accredited casino. At 888 i am playing for about 2 Years and i never had any problems. I nearly won about 20.000Euros and never had a problem with payouts. Payouts allways within 3-4 days. ( via paypal)
Also i am playing at casino rewards (nostalgia) . Also here never any problems with payouts. (about 5 days)
Yes i will try to chat with my VIP Host,.

You are pretty lucky then, if you enter 888/Cassava in the search box on the top you will see why i don't consider them to be good.

CasinoRewards is solid, just long pending periods for withdrawals.

Here a few examples which pay usually in less than 2 hours to e-wallets like Ecopayz/Skrill/Neteller (sorry, don't know if they accept Paypal):

--> Videoslots, Betat/Slotty Vegas, Redbet, Rizk/Guts

Waiting days for a withdrawal is just too long nowadays. I receive my withdrawals usually within 3-30 minutes. :thumbsup: :D
 

mcmeidi

Dormant account
Joined
Aug 16, 2016
Location
Germany
You are pretty lucky then, if you enter 888/Cassava in the search box on the top you will see why i don't consider them to be good.

CasinoRewards is solid, just long pending periods for withdrawals.

Here a few examples which pay usually in less than 2 hours to e-wallets like Ecopayz/Skrill/Neteller (sorry, don't know if they accept Paypal):

--> Videoslots, Betat/Slotty Vegas, Redbet, Rizk/Guts

Waiting days for a withdrawal is just too long nowadays. I receive my withdrawals usually within 3-30 minutes. :thumbsup: :D

Ok is also play at quasar for about 2 weeks. but i lost about 600Euros there. ;(
 

mcmeidi

Dormant account
Joined
Aug 16, 2016
Location
Germany
IMG_8907.jpg
So this was the way i received this bonus. It was credited without my consent.
Thats a very unfair business. Every player will think thats a special gift for VIPs without any restirction.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
So this was the way i received this bonus. It was credited without my consent.
Thats a very unfair business. Every player will think thats a special gift for VIPs without any restirction.

But it also says at the bottom that you should contact them to check how much you can withdraw..... I always have alarm bells going off when i read something like that.
 

mcmeidi

Dormant account
Joined
Aug 16, 2016
Location
Germany
But it also says at the bottom that you should contact them to check how much you can withdraw..... I always have alarm bells going off when i read something like that.

Yes Thats Right i didnt Read this nur why cant they Write The T&C im The Mail
Why Must i Call them ???
And why dont they Write Bonus ?? My Alarm Bells also Going off Ehen i Read Bonus but Here Its a Insurance
 
Last edited:

TawniVirtualAce

I-Gaming Industry Representative
Joined
Dec 12, 2013
Location
Worldwide
Hi mcmeidi,

As I've explained in my PM, your winnings were derived from your Insurance bonus, which carries a 1x max withdrawal, based upon your player status. It is incumbent on the player (this includes yourself), to understand the terms and conditions of any bonus, before playing. Further, you always have the option of having a bonus removed, if you're unhappy with the terms.

It's curious, however--had you been able to withdraw the complete sum, you would have had no issue with receiving the bonus to begin with. ;)

I know it's disappointing for you in this case, but these were the terms from the start.
 

mcmeidi

Dormant account
Joined
Aug 16, 2016
Location
Germany
Hi mcmeidi,

As I've explained in my PM, your winnings were derived from your Insurance bonus, which carries a 1x max withdrawal, based upon your player status. It is incumbent on the player (this includes yourself), to understand the terms and conditions of any bonus, before playing. Further, you always have the option of having a bonus removed, if you're unhappy with the terms.

It's curious, however--had you been able to withdraw the complete sum, you would have had no issue with receiving the bonus to begin with. ;)

I know it's disappointing for you in this case, but these were the terms from the start.



Hello, thats right but as you can see in my Thread i didnt ask for this VIP insurence Bonus. And as written in the mail why must i contact silveroak to ask for t&c for this special bonus ? Why cant they write them in the mail.
And why its showing my $5000 as withdrawable ? I was playing hours only for fun ? It will be fair if after $100 winning a window will popup that says somting like that: "Your max. withdrawable winning is reached. You can not cashout any further winnings"
This will be fair. So i can cashout his $100. And save me a lot of time playing for nothing.
So i was happy to have won over $5000. Planned my holliday for family and then after 2 weeks i hear that i will get no more than $100.
Thats realy bad .
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Having seen the actual subject of the issue the original thread title -- "Silveroak Nothing but scam" -- seems inappropriate and intentionally damaging. I've updated the title to better reflect the actual debate here. Again, apologies for any inconvenience caused.
 
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