Silver Oak Casino - Voided my $2k

[paulsteam]

It would seem the phone rep made a mistake in but can you not see your own game play at this casino ?- excuse my ignorance I don't play there

there was no place that I saw to track my wagering...there were also locks on various games which, after i had played slots for awhile, were all open...I was under the impression they wouldn't be unlocked if i couldn't play them...

i'm just furious - apologies - it is on me for not abiding to the rules...this was the 1st time i'd been able to play slots online (i'm in the US and WA state on top of that, so i'm in the worst jurisdiction)

as it was the 1st time i'd ever played online slots, i wasn't aware that T&C were so strict...the cashout i went to make was my vegas play money...so yes, it was very upsetting to be denied and voided over what is a technicality...

most people, along with common sense, would say i'm right here...but the T&C is clear

i'm just upset, obviously, for just hopping on and playing and being oblivious...i won't take bonuses, ever, going fw...

 

[partyhummel]

remaining wr...

in rtg casinos is displayed at the cashier.

checking remaining wr is really easy at rtg.

 

[Borgie]

in rtg casinos is displayed at the cashier.

checking remaining wr is really easy at rtg.

I was talking about looking back at what games you had played and when - is this information there too?

 

[partyhummel]

in each game...

I was talking about looking back at what games you had played and when - is this information there too?

hit menu - history. there you see the game records...

 

[Borgie]

hit menu - history. there you see the game records...

Thanks for that = OP now you know where to look

 

[TawniVirtualAce]

I sincerely understand the OP's disappointment with this, however, it's key to point out the following within the terms:

“…Unless otherwise stated, No Play/ No Max bonuses may only be used to play Slots, Keno, Bingo and Scratch Card games. All other casino games are prohibited and restricted. Playing a prohibited or restricted game while using a No Play No Max bonus will void any winnings generated during the use of a No Play, No Max bonus. These terms are valid and applicable even after the playthrough requirement has been met. All Deposit Bonuses for Slots and Keno with No Restrictions (No Playthrough and No Max Cash-Out) come with our software minimum of 1X Playthough (deposit + bonus amount) before the funds are allowed to be withdrawn. Unless specifically stated otherwise, bonus amount is always considered non-cashable and will be removed from the amount of your withdrawal request…”

 

[paulsteam]

I sincerely understand the OP's disappointment with this, however, it's key to point out the following within the terms:

“…Unless otherwise stated, No Play/ No Max bonuses may only be used to play Slots, Keno, Bingo and Scratch Card games. All other casino games are prohibited and restricted. Playing a prohibited or restricted game while using a No Play No Max bonus will void any winnings generated during the use of a No Play, No Max bonus. These terms are valid and applicable even after the playthrough requirement has been met. All Deposit Bonuses for Slots and Keno with No Restrictions (No Playthrough and No Max Cash-Out) come with our software minimum of 1X Playthough (deposit + bonus amount) before the funds are allowed to be withdrawn. Unless specifically stated otherwise, bonus amount is always considered non-cashable and will be removed from the amount of your withdrawal request…”

Though I was never TOLD i could play roulette, I was told I could play blackjack/baccarat/video poker - As originally stated, I requested a bonus that was NOT ONLY SLOTS

Your statement is that my bonus was applicable only for slots/keno/bingo...this is simply not true - I was given a bonus that allowed the games I just stated

I thought you reviewed my play - with that being said, surely you must have seen the bonus I was given?

Since my bonus was NOT slots only, your T&C stated above DOES NOT APPLY TO MY CASE

I'm sick of hearing "there is nothing I can do"

you can make it right...you can admit i had a non slot only bonus, then cleared the bonus wagering requirements BEFORE any roulette was played

but you won't - I'll get another "nothing we can do"

and you screw me out of $1,750 (bonus is non-cashable, you got that part right)

 

[randomiam]

i get a feeling that the oak tree is rotted

 

[paulsteam]

wow

the most amazing thing EVER just happened!

you won't believe this, but here it is....

I was playing a different casino online, signed up for a bonus....

wait for it

I went to play a restricted game...

Guess what happened?!?!?!

The SOFTWARE told me I could NOT PLAY DUE TO BONUS RESTRICTION

Can you believe it?

How could they POSSIBLY figure out that i had a certain bonus, and the casino actually WARNED me before I played?!?!?!

impossible...this kind of technology doesn't exist...

if it did, surely Silver Oak Casino would have had access to this????

No, they didn't?

They just screw people AFTER they actually win money?

BTW, Silver Oak, this thread got over 2k views...guess what, I got EXACTLY what I wanted!

so to hell with you Silver Oak...bunch of cheating tards

 

[me_and_ed]

the most amazing thing EVER just happened!

you won't believe this, but here it is....

I was playing a different casino online, signed up for a bonus....

wait for it

I went to play a restricted game...

Guess what happened?!?!?!

The SOFTWARE told me I could NOT PLAY DUE TO BONUS RESTRICTION

Can you believe

How could they POSSIBLY figure out that i had a certain bonus, and the casino actually WARNED me before I played?!?!?!

impossible...this kind of technology doesn't exist...

if it did, surely Silver Oak Casino would have had access to this????

No, they didn't?

They just screw people AFTER they actually win money?

BTW, Silver Oak, this thread got over 2k views...guess what, I got EXACTLY what I wanted!

so to hell with you Silver Oak...bunch of cheating tards

Regardless of the situation comments like these are going nowhere and whatever shred of hope you had is gone, moving forward play only at accredited casinos like Cubworld, the whole Silver Oak group has been sketchy for years, hard lesson learned.

 

[paulsteam]

Regardless of the situation comments like these are going nowhere and whatever shred of hope you had is gone, moving forward play only at accredited casinos like Cubworld, the whole Silver Oak group has been sketchy for years, hard lesson learned.

since the money was already lost, the whole thing went exactly where i wanted...2k views...

that's great the 'experts' like you know the ups and downs of all the online casino's...I had no clue, like i'm guessing hundreds and hundreds other's don't either...

 

[Sjodin525]

Tell us honestly. How much balance did you have before playing roulette?

And how much were your roulette bet size and which things did you bet on?

Don't lie because the rep is here watching you and will catch you if you lie to us.


Bottom line: I think you purposely played roulette and you know exactly why you played roulette.

 

[paulsteam]

Tell us honestly. How much balance did you have before playing roulette?

And how much were your roulette bet size and which things did you bet on?

Don't lie because the rep is here watching you and will catch you if you lie to us.


Bottom line: I think you purposely played roulette and you know exactly why you played roulette.

the rep is watching? The same rep who's given me the same bs answer over and over...yeah, real concerned there...damn, i mean, the rep might go into my account and freeze all my money...oh wait, they already took everything...why in the world would i care if a rep is here watching?!?!

when my balance was about $200, after a long night of slots (and already clearing the WR), i played roulette back and forth...think i left with $300

the majority of my $2k money was won at Let Em Ride...i hit quads for a $500 bonus on top of reg pay, as well as a few full houses...

And you, you stupid POS - who the hell are you and what is your problem? is roulette some super beatable game? I tend to lose on it typically...

the entire POINT of my post was that the game was available (it shouldn't have been, other software has since locked me out of games when playing on a bonus) and I already CLEARED THE WAGERING REQUIREMENTS BEFORE I EVER PLAYED ANY ROULETTE

bottom line: everything i stated in my original post and replies thereafter were all true...i'm not hiding a f'in thing...

bet size and what did i bet on...jesus f'in christ, wtf difference does that possibly make?!?!

 

[me_and_ed]

the rep is watching? The same rep who's given me the same bs answer over and over...yeah, real concerned there...damn, i mean, the rep might go into my account and freeze all my money...oh wait, they already took everything...why in the world would i care if a rep is here watching?!?!

when my balance was about $200, after a long night of slots (and already clearing the WR), i played roulette back and forth...think i left with $300

the majority of my $2k money was won at Let Em Ride...i hit quads for a $500 bonus on top of reg pay, as well as a few full houses...

And you, you stupid POS - who the hell are you and what is your problem? is roulette some super beatable game? I tend to lose on it typically...

the entire POINT of my post was that the game was available (it shouldn't have been, other software has since locked me out of games when playing on a bonus) and I already CLEARED THE WAGERING REQUIREMENTS BEFORE I EVER PLAYED ANY ROULETTE

bottom line: everything i stated in my original post and replies thereafter were all true...i'm not hiding a f'in thing...

bet size and what did i bet on...jesus f'in christ, wtf difference does that possibly make?!?!

Stupid POS..........

 

[paulsteam]

Stupid POS..........

Really? This is ur response? for someone with so many posts and, what i would at least tend to believe, reputation...this seems like a really petty thing to post...

 

[Jono777]

the most amazing thing EVER just happened!

you won't believe this, but here it is....

I was playing a different casino online, signed up for a bonus....

wait for it

I went to play a restricted game...

Guess what happened?!?!?!

The SOFTWARE told me I could NOT PLAY DUE TO BONUS RESTRICTION

Can you believe it?

How could they POSSIBLY figure out that i had a certain bonus, and the casino actually WARNED me before I played?!?!?!

impossible...this kind of technology doesn't exist...

if it did, surely Silver Oak Casino would have had access to this????

No, they didn't?

They just screw people AFTER they actually win money?

BTW, Silver Oak, this thread got over 2k views...guess what, I got EXACTLY what I wanted!

so to hell with you Silver Oak...bunch of cheating tards

Must admit I do really like this part. So simple and would avoid so many problems and so many complaint based threads too!

 

[Casinomeister]

...

And you, you stupid POS - who the hell are you and what is your problem? is roulette some super beatable game? I tend to lose on it typically...

...

Go enroll in an anger management class. Your PAB just got shit-canned, and you are being shown the door.

Later, dude.

 

[Sjodin525]

Go enroll in an anger management class. Your PAB just got shit-canned, and you are being shown the door.

Later, dude.

Thank you for enforcing justice sir.

And you, you stupid POS - who the hell are you and what is your problem? is roulette some super beatable game?

...

bet size and what did i bet on...jesus f'in christ, wtf difference does that possibly make?!?!

Yes it does matter and yes roulette is problematic. Why do you think almost all casinos ban roulette from bonus use?