Silly me to think online casino's were fair

[tick tock]

Hi all new to this forum
I have played at Roxy Palace for over a year depositing with a debit card and also through netteler account .
I lost my debit card about 3 months ago and had to get a replacement card.
I started to use this new card number with Roxy.
Now and I thought it was only me being a fool have tried to withdrawal many times but because of the period of time for the withdrawal to complete pulled back my withdrawal until nothing or very little is left(fool). In the year I had a couple of small withdrawals to my netteler account without any problems at all.
Now I have tried to withdrawal $2000 which went fine and I didn't lose it back until I got any email asking me to send every detail about me that would make anybody who wanted to commit identity fraud very happy indeed.I could not believe that they would ask for that now days a phone call direct to me who have been more direct .Any after three emails I had to copy all my details and email it to them.Now here is the problem they want my lost card and do not have it so I have sent the my account statement which has my account number on it but not my old card number this is not good enough even though they did ask for it instead of my old card.
Now I have got to go to my bank and get a letter to tell Roxy it was my card.
I just think that this is just to stall payment I have proved who I am I have given them copies of my card which is from the same account number as my lost card and also water rate bill .
I did say to the people at Roxy that the should profile me and see if they want me to carry on playing there.
Sorry to rant and I know they have rules to cover this but it just don't seem right and if they had half a brain they would know I would plough it all back in + more .
Anyone have any ideas of a more customer friendly online casino that may want my money?

 

[vinylweatherman]

These rules are standard, but they should not expect the impossible from players. You have done all physically possible, and yet this is not good enough. There ARE other ways to verify the identity of a player, and allthey need to check is the statement, and see it matches the deposits from the card. If you had stolen the card, you would not have the statement, and it would be highly unlikely you could furnish the relevant utility bills etc.
Asking the bank to write a letter is unreasonable from a privacy point of view, as this would require you to inform your bank why you need such a letter, which would mean telling them it is for an online casino.

The lost card is history, you can never get an image of it now, and if all the other details match, the casino should be satisfied with alternative proofs of identity. They could also ask you to sign an indemnity form listing all the deposits from the lost card, including a declaration the card was lost and replaced by the bank. This would leave your bank out of this, and would mean you could keep this habit to yourself

If they processed the withdrawal back to the lost card, and you still have the bank account, the bank should still be able to receive this for you, although check with them first.
Scan the new card, and any future cards you use at casinos, as this is a fairly standard request, and will make losing them less of a problem when you cash out.
If you are worried you will lose the 2000 in the meantime, ask the casino to lock your account until this withdrawal can be processed (this might actually encourage them to speed things up a little, they will not be able to persuade you to lose back the 2000 to end the problem).

This problem could arise at ANY casino you have used the lost card at, as well as those in the same group. If joining a new casino with the new card, you get a clean start.
There have been cases where casinos have asked for images of old expired cards, and this has been a problem because they have been destroyed by the holder when the new one arrived, again common sense left the building, and there were arguments about getting these long destroyed cards, or their long shredded statements, scanned and sent to the casino.

Those who have played a while have probably scanned and archived images of EVERY card they have used at online casinos, just in case they are asked to produce it later (I soon decided this was a good idea, and I keep scans of all my old cards in an archive - just in case).

 

[tick tock]

Do they not want our custom

I have not had a good run with online casino se be aware red 32
I give up and just tell my bank not to let me have a card which can be used online infact when I ask them for the letter they will block my card maybe
Back to the bookies for my kicks

 

[lojo]

Are you familiar with Neteller? When it was available in the US things always worked smoothly. I rarely had to provide documentation for payouts at Microgaming casinos as long as I deposited and withdrew via neteller.

I would suggest finding a casino that you can trust, provide them withyour documentation before depositing, and mostly play there.

One MG with a sportsbook is Intertops. One stop shopping But I've never heard of 32Red doing anything untoward... and when there have been problems they always make it right.

 

[ugaboga]

Are you familiar with Neteller? When it was available in the US things always worked smoothly. I rarely had to provide documentation for payouts at Microgaming casinos as long as I deposited and withdrew via neteller.

I would suggest finding a casino that you can trust, provide them withyour documentation before depositing, and mostly play there.

One MG with a sportsbook is Intertops. One stop shopping But I've never heard of 32Red doing anything untoward... and when there have been problems they always make it right.

Also Betdirect -

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(which is accredited here, USED to be owned by 32red)

 

[kakata]

Ticktock.........Ive played for more than a year at a LUCKYNUGGET and lost all the way.
First time I decide to withdraw $100...........after losing couple grand.....they didnt pay me cause I didnt have a checking account in my name.
What about the money Ive lost .....they were in my name didnt em?
They took it.........this is gambling world........
The most pathetic is,.............they keep sending me promotions after I told em to go....................
Ciao and good luck........not luckynugget thou