For some reason I do not think that Jackpot City realizes that I am a client, though they do not mind accepting my deposit. I always check my loyalty points before I deposit to make sure I do not have an available cash option.( I do this with land casino as well) Well, I go to check my point balance and it says I have earned none. It also says that it is updated every24 hours. Well it tells me that mine has not been updated for 1349 hours. I emailed the casino 3 days ago. No answer. I emailed them the next day and asked them to close my account as I do not want to be a part of a casino that does not acknowledge me as a paying gambler. I just want to know if they ever check their email or if the $500 that I have deposited with them was just not enough.