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Sierra Star - unclear issue

Discussion in 'Online Casinos' started by SlotMonster, Jul 13, 2007.

    Jul 13, 2007
  1. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    Hello there!
    Just wanted to hear your opinions.

    Few days ago I registered in Sierra Star. I received it's 50$ No Deposit Bonus. So, I played it and when I completed the WR it was pretty 170.04$ in my account. And strange things started...

    I deposited 20$ from my Visa to be able to withdraw my winnings. I deposited and received bonus on my first deposit - 20$ (account balance - 210.04$).
    Then I contacted the Customer Service asking to delete the bonus from my account. I was told by Customer Service (Sean) that bonus was removed from my account (account balance - 190.04$) and I can play in any game I want and withdraw with any problem!
    Then I decided to withdraw my money on my Visa (I wanted to play again - but it's for personal needs), but cannot find "Credit Card" option to withdraw. So I decided to deposit via Moneybookers to be able to withdraw by this method. I deposited 20$ from my Moneybookers acc (account balance becomes 210.04$). Then I decided to play a bit and increased my money to 220.04$! Then I decided to withdraw via Moneybookers. I asked to withdraw 215$ (wanted to play with another 5.04$)

    BUT I WAS TOLD BY THE SYSTEM THAT I ALLOWED TO WITHDRAW ONLY 170$!!!

    OK, I withdrew, but I thought that remain money (50$ = 220$ - 170$) will be awailable on my acc and I can play with it or withdraw it. But BAM!!!!!
    My current balance is 0.04$!!!

    I contacted to CS and I'm still awaiting an answer. And I want to hear your opinion - why it can ce so? Where is my money?
    Thank you!
     
  2. Jul 13, 2007
  3. lnspin

    lnspin Senior Member webmeister

    Occupation:
    Webmaster - Mygamblinglife.com
    Location:
    WorldWide
    Bonus was sticky , they remove the $50 bonus they gave you when you withdraw
     
    1 person likes this.
  4. Jul 13, 2007
  5. sweiger

    sweiger Experienced Member

    Occupation:
    IT consultant (IBM Mainframe)
    Location:
    Copenhagen, Denmark
    Your $50 bonus is not cashable, as with most playtech (phanthom) bonuses.
    As they say in their general bonus terms & conditions:
    "A bonus is intended for play only and cannot be redeemed for a cash payout. "

    Only nice thing about those bonuses is when you go below your deposit, and make winnings from the bonus, rather than bust your bankroll.
     
    1 person likes this.
  6. Jul 13, 2007
  7. cerdikola

    cerdikola Low Roller

    Occupation:
    ñ
    Location:
    Spain
    Don't worry! You won 130$ :thumbsup:
     
    1 person likes this.
  8. Jul 19, 2007
  9. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    Was paid

    Sorry for delay, was busy in my work :)
    Just wanted to say that 170$ was paid in my MB account 2 days ago :thumbsup:
    Thank you, Sierra Star! :)
     

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