SIERRA STAR CASINO... STAY AWAY!!

[unicorn40]

Well i closed my account there just after this happened because i def. wouldn't trust this place with my money.They seem to lock people out way to easy with no real reason.....They would prob. do the same thing if you actually had the nerve to win some money.

 

[sdaddy]

In case he has opened an account with an affiliated casino of Sierra where he chargebacked or pull some trick, then that will be a reason to ban him automatically.

I agree, but this has been a common practice at many Playtech sites for YEARS.

At the very least, I would like to see the casino groups who use this automatic banning to be upfront with the player when they ask why.

As protection to all, Playtech monitor the conduct of all casinos on their platform and if any single casino locks a player out for an apparently legitimate reason, then that player is automatically barred from all Playtech casinos. This is standard practice in the industry and is not peculiar to Playtech.

Absolutely not true. I've played all the major software platforms extensively, and Playtech is the only one that shares a blacklist of so-called "bonus abusers."

 

[unicorn40]

At the very least, I would like to see the casino groups who use this automatic banning to be upfront with the player when they ask why.

They SHOULD be upfront.....They should be able to give you a specific reason why.I think if a certain casino put you on a list to cause this problem,you should be told IMO ,the reason and the casino.Not the responses he got.

 

[HKGambler]

To all the bozos who run a casino

From now on...

If you don't want anyboby's business for whatever reason so as to even blacklist him, have the courtesy to notify him (thru email) BEFOREHAND, backed up by a readable reason.

Doing this, you are not wasting the players' time & energy as to go thru all the hassles to finally get to be told they have no entrance to your outfit.

Doing this, you can save all of your repeated, mindless robotic replies to yourselves because no gamblers would ask why their accounts are frozen.

Doing this, the whole online gambling world, which already had enough troubles, would thank you because you are helping it with fewer complaints.

 

[wootchris]

dear mrracetrack

I wish to point out the following

1. As protection to all, Playtech monitor the conduct of all casinos on their platform and if any single casino locks a player out for an apparently legitimate reason, then that player is automatically barred from all Playtech casinos. This is standard practice in the industry and is not peculiar to Playtech.
2. That is why when you tried to sign up with us, you were automatically frozen out by Playtech. We did not even know you had tried to sign up with us;
3. Your initial queries went directly to Playtech and were not seen by us. This is why at that time, you did not receive any response from us. Our aplogies for Playtech not giving you a reason for your lock out.
4. The first we knew of this issue was when you emailed us directly. We responded IMMEDIATELY with the reason for your being locked out.
5. You acknowledged this response and thanked us for the reply.
6. If you feel you have been treated unfairly, please take up the issue with the casino that locked you out initially. Please do not blame Sierra Star Casino for something that is not of our doing.
7. We remain committed to upholding the principles of fair gaming and of treating our players with the utmost of respect.

Sierra Star Casino

I call bullshit.

I've been locked out of a Playtech or two, and had no problems signing up at a different one that was less neurotic about "abusers" ten minutes later.

 

[mrracetrack]

HEY Bet Rev... You're FULL OF SHIT!!

An affiliate rep from Bet Rev (the company that handles the webmaster affiliate programs for GIANT VEGAS, ROYAL DICE & SIERRA STAR casinos) named "STEPH" has been communicating with an affiliate member about me... stating that I have been "slandering" Sierra Star casino in this thread... and insinuating that the reason I was locked out is due to "chargebacks"... and then implying that this thread was started by me because I "didn't get the $10 bonus" that new signups get...

Well "Steph"... not sure if you're male or female... but it actually makes no difference to me...

YOU ARE A CLUELESS IDIOT!

If anything... you are slandering ME... with your "TOTAL BULLSHIT" that you communicated with the affiliate you e-mailed about me.

You sure are trying to make Sierra Star... Playtech... and your company Bet Rev... look like the aggrieved party in this "issue" I had with Sierra Star.

Do you have any proof that I did a chargeback? To imply that about me with NO PROOF is TOTALLY UNPROFESSIONAL and shows you as the true LYING SCUMBAG you are.

What you have accomplished "Steph"... by making your OUTLANDISH statements about me... is to bring this thread back to the forefront and get more people to read all about the SLEAZY way YOU and Bet Rev conduct business.

And I'll make sure it STAYS CURRENT for a long time, too.

People need to be aware of your LIES AND BULLSHIT!!

PlayTech... and Bet Rev... YOU SUCK!!!

 

[unicorn40]

Unreal.......now you must have done a chargeback? LOL..I am so glad i never made a deposit...It's nice of this person to insinuate that without having a real clue.

 

[Casinomeister]

Infraction Given

1. General Posting Rules:

1.1 - No "Flaming": Please do not post any messages that harass, insult, belittle, threaten or flame another member or guest. Abusive behavior will not be tolerated and your account may be suspended. Please refrain from potty mouth language.

C'mon mrracetrack, you know better than going ape-shit here. This is not the appropriate way to handle things here.

You were flagged by Playtech via this casino. Apparently you had two accounts closed (City Club and Baraka Casino) and this is what is causing the problem - not Sierra Star.

Now if you never had accounts at these two casinos, and only one at Playgate like you stated, then there is something wrong here - (with Playtech's system not this casino's) and we can look into this to see what's up.

If you did have accounts at these two casinos, then you have some apologizing to do.

And for a $10 bonus? C'mon, it's not like they allowed you to play there and confiscate your winnings!

 

[unicorn40]

I doubt this is about the $10.00 and is more about being locked out and not given a good reason for it ,when the person themselves know they haven't done anything wrong....Not that i know everything about this......but.....Before the Grand Prive casino's were rogued i went back after an absence from Casino Grand Bay and found myself locked out.I asked them why because i was pissed and knew i did nothing wrong.After a wait.....got an email that said it was opened again and i could play.....I never got a reason why except that they made a mistake...

 

[carramrod]

A SierraStar Bright Spot

This isn't really on topic with the original complaint, but I thought I'd mention it to help someone out anyways:

I almost didn't play at SierraStar Because of seeing this thread at the top of the list for a while, but when they sent me a decent-looking bonus, I thought I'd give the casino another shot. I ended up cashing out over 1000 GBP after my luck-filled session was finished, which I recieved within a week - no problems.

So moral of my story is, they aren't so bad after all. Sorry to the poster with the original complaint, though.

 

[henryVIII]

It would be nice if the "Sierra Star pays a winning customer within a week" wasnt newsworthy. How low must a casinos rep be when people feel this is news?

Not knocking you carramond ... just its a sad reflection on the whole online industry at the moment. Nowadays I would never play at a non-IBAS non-UK based casino ... just not worth the risks.

 

[unicorn40]

I'm happy carramrod won and got paid.....I still won't play there personally..I think ( and i may be wrong) if a casino locks you out they should be able to give you a reason...a specific one....a chargeback.....cheating.....multiple accounts etc. I also think they should be able to prove it if the person says or thinks they did nothing wrong....JMO....I never went back to CGB after that and i never did get a reason for the lockout in the first place.

 

[cerdikola]

With my experience with Playtechs I know there are some blacklists:

Blacklist 1 - Casino Partners :

If they close your account in one of these casinos you will be blacklisted in:

Casino Tropez
Casino Del Rio
Vegas Red Casino
Europa Casino
Hammers Casino
Cameo Casino
Titan Poker
Bingo Day

Blacklist 2 - CPays:

If you have problems with any Cpays casino you will be blacklisted in most of them:

List a)

Carnival Casino
Monaco Gold Casino
Playgate Casino
ClubDice Casino

List b)

Joyland Casino
Amber Coast Casino
EuroGrand Casino

Blacklist 3 - Playtech Main List:

If you have BIG problems in any PlayTech casino you will be blacklisted in most of them.

PD: Casino Blasters have not a Blacklist

 

[nektar4d]

With my experience with Playtechs I know there are some blacklists:
...
...
If you have BIG problems in any PlayTech casino you will be blacklisted in most of them.

Thanks for the information cerdikola.
As the matter leaves the sierra star case and involves playtech generally, may I suggest you copy this information to the general playtech thread which is:
https://www.casinomeister.com/forum...mare-list.10836/?highlight=playtech+nightmare

 

[cerdikola]

Ok, I will do it