Sick of this Crap!

Chipkin9

I'm not a Senior
Joined
May 23, 2013
Location
Tyrone, Ireland
How many times am I going to be dragged to live chat because of "technical issues" or some other bullshit?

This time at Casinoeuro.

I deposited £20 and took a £10 bonus with a 40x wager on the £10 - £400 to wager. After wagering £232 my progress bar was "stuck" at 28% when I had 58% done.

Current wagering.jpg

Current progress according to Casinoeuro.jpg

I'll post a brief transcript from the chat.

Robert : Hi, my name is Robert.
Paddy: Hi Robert.
Paddy: I made a £20 and accepted a £10 bonus.
Paddy: Terms state there is 40x wagering on the £10, making a requirement of £400
Paddy: I've wagered over £230
Paddy: And states I am at 28%
Paddy: How is this?
Paddy: It was at 28% and I made 200 spins on Thunderstruck 2 which is £60
Paddy: And it's just stuck at that.
Robert: Hello Paddy. I will check this right away.
Paddy: Thanks Robert.
Robert: Thank you for waiting Paddy. I looked into your account and I see that you need to wager an minimum of 287.60 GBP
Paddy: Excuse me?
Paddy: Why is that?
Paddy: I have wagered over £230 of £400
Robert: The wagering requirements are 40
Paddy: On the £10 correct?
Paddy: Only on the bonus?
Paddy: Just a second.
Robert: Yes of course.

Paddy: Tell me how much I have currently staked?
Paddy: Because it's not £113.40
File attachment upload has started.
The file Current wagering.jpg (451.66KB) was received.

Paddy: Have a look.
Paddy: I've been tracking my session
Paddy: So not only is my wagering not been updated (I'm also being cheated by this I may add), I'm also been lied to.
Paddy: being*
Robert: I am really sorry. Did you also look in your account on Casinoeuro?
Paddy: YES!
Paddy: It states 28% wagering completed
Paddy: Despite it being almost 57%
Paddy: It was 28% before I opened Thunderstruck II
Paddy: I played £60 worth of spins and it was still at 28%
Paddy: And now you are telling me I still have over £287.60 to go?
Paddy: How did you come to that conclusion?
Paddy: You must be seeing that I've only wagered £113.40
Paddy: Which is completely wrong.
Paddy: As you can see from my screenshot from Slot Tracker

I really really feel like if it was not for having Slot Tracker running I would have been screwed or we'd have kept going in circles.

I'm just going to say it outright, I'm finding it hard to believe it wasn't deliberate. Say what you will, but how many other unsuspecting players is this happening to right now? Only I'm not daft, and don't like being shafted.

Casino's make every effort to enforce their rules, so I make every effort to ensure they follow them as much as I do.

Luckily I had Irrefutable proof from a Slot Tracker screenshot! Oh and he didn't even explain why, I had to find out myself that my progress updated after nearly an hour.

So pissed off.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Doesn't surprise me one bit.
It needs proper regulation, those that say casinos have this live in the world of flying donkeys and aliens.
You're spending your own cash, you have almost no protection, it's bad enough it's a gamble in the first place, but to have a further gamble after gambling because you don't know if the casino will be honest or decent is absolutely shocking!... the agents at most places are about as much use as a dunover video with no swearing or abuse. Not all of course, but this place pradominantly exists because of let's be honest, shit service and worse practice by (certain) casinos...
 
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goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
I think casinos are very well aware that 99% of players trust what it says on the screen and cannot be arsed to manually check their wagering.

This does little to restore my faith in them :mad:
 

theapple

Dormant account
Joined
Dec 5, 2013
Location
far far away
but but... it was geninue mistake !

^;.;^

casinos are our friend, and they mean no harm to us. I refuse to believe they would do such a thing !
:D
 

Chipkin9

I'm not a Senior
Joined
May 23, 2013
Location
Tyrone, Ireland
I think casinos are very well aware that 99% of players trust what it says on the screen and cannot be arsed to manually check their wagering.

This does little to restore my faith in them :mad:

Exactly, and if they don't try it how do they know if they can get away with it or not?

Sure there are going to be some who believe it to be a simple technical issue, but my actual wagering was no doubt at hand to the support agent,who told me I still had £287 to go :mad:
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
but but... it was geninue mistake !

^;.;^

casinos are our friend, and they mean no harm to us. I refuse to believe they would do such a thing !
:D

Haha indeed :cool:

It's hard not to trust a CS agent who appears on screen as Robert and opens with "Hi, my name is Robert" :what:
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
That would annoy me big time. :(

I always believe live chat because they're so sweet. Usually they don't have a clue and neither do I :oops:

What is slot tracker by the way? I haven't heard much about it.
 

Chipkin9

I'm not a Senior
Joined
May 23, 2013
Location
Tyrone, Ireland
Ah, well wagering is complete now.

Wagering Complete.jpg

Or is it?

Still bonus money.jpg

And here we are.jpg

Fuck that shit...I'm not going to live chat again for another 45 minutes, I'll blow it away, but they'll NEVER see another penny from me :mad:
 

Chipkin9

I'm not a Senior
Joined
May 23, 2013
Location
Tyrone, Ireland
That would annoy me big time. :(

I always believe live chat because they're so sweet. Usually they don't have a clue and neither do I :oops:

What is slot tracker by the way? I haven't heard much about it.

Sorry Mina, I was (am) so pissed off, I skimmed by your post without really reading it.

Slot Tracker is an application/program designed by a member here Tropicana50. You download an add-on for your browser (Only works with Chrome) and download another little piece of software called an "Event Tracker".

You need the two. They work together so that when you log into it and then open up your preferred casino, it will track every single one of your spins and include crucial information about how many spins, bonuses, average bonus wins and your RTP :)

Very useful, but If you're poor like me and can't afford the premium version, then it will only record data for 24 hours.

Here's the thread about it: https://www.casinomeister.com/forums/threads/slot-tracker-progress.74976/ :thumbsup:
 
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mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
Sorry Mina, I was (am) so pissed off, I skimmed by your post without really reading it.

Slot Tracker is an application/program designed by a member here Tropicana50. You download an add-on for your browser (Only works with Chrome) and download another little piece of software called an "Event Tracker".

You need the two. They work together so that when you log into it and then open up your preferred casino, it will track every single one of your pins and include crucial information about how many spins, bonuses, average bonus wins and your RTP :)

Very useful, but If you're poor like me and can't afford the premium version, then it will only record data for 24 hours.

Here's the thread about it: https://www.casinomeister.com/forums/threads/slot-tracker-progress.74976/ :thumbsup:

Thanks so much for that, I might try it out and what a clever idea :)
 

Chipkin9

I'm not a Senior
Joined
May 23, 2013
Location
Tyrone, Ireland
just a warning, it can't tell which slots have reduced WR contributions or which are excluded.

Of course, I am aware of this obviously ;)

However all slots contribute 100% towards wagering on Casineuro...some games are of course excluded from being able to be played.

I've Emailed them asking for a full investigation into this bullshit and sent them all the proof.

I've also embarrassingly but rightfully imo asked for at least my deposit back. I've never done this before, and used Paysafe. I would never ever ask for a refund if I didn't feel cheated. This isn't about being a sore loser as I was ahead and legitimately met the wagering requirements. I would have withdrawn that stingy £30 as I had "done the job" and luck was out.

And now I have to seem like a twat by asking, whereas you see people actually abusing charge backs. :(
 

Chipkin9

I'm not a Senior
Joined
May 23, 2013
Location
Tyrone, Ireland
12.15.5 We reserve the right to alter, extend, deny or withdraw bonus offering(s) at any time. No written correspondence will be initiated and the CasinoEuro management´s decisions are final.
 

theapple

Dormant account
Joined
Dec 5, 2013
Location
far far away
12.15.5 We reserve the right to alter, extend, deny or withdraw bonus offering(s) at any time. No written correspondence will be initiated and the CasinoEuro management´s decisions are final.

vote with your wallet and dont play there again. and based on your bonus experience, id strongly suggest everyone to avoid them for time being.

its just that casinos can do no wrong. and if they do, they just reply with 1 liner from their 4000 pages long T&C that covers just about everything. Its probably gonna stay that way til people start taking them to the court and scamming people becomes less profitable than it is now.
 

Vibroverb

Full Member
Joined
Apr 13, 2017
Location
Europe
vote with your wallet and dont play there again. and based on your bonus experience, id strongly suggest everyone to avoid them for time being.

its just that casinos can do no wrong. and if they do, they just reply with 1 liner from their 4000 pages long T&C that covers just about everything. Its probably gonna stay that way til people start taking them to the court and scamming people becomes less profitable than it is now.

yeah, but then again, in that scenario, the Casinos will have a lot more funds to drag out the legal process and hire even better lawyers than they already employ. I totally get what you're saying and agree, but don't really see and end to it, even if the high rollers stopped playing, they'll still have enough fish to get some profits from. They cover every scenario in the T&C's so even if it goes to court, they can argue you should have known. There's no way a billion dollar industry like this is going to leave things like profit to chance, after all, they have to forecast it too. Good luck
 

CasinoEuro-Alex

Dormant account
Joined
May 31, 2016
Location
Malta
Hi,

This is obviously not good. We've just identified the issue, and it's that a lot of the bets on the game Playboy have gotten "stuck" in the system and thus haven't counted towards the wagering. Normally, of course, all finished bets are considered complete so this is not a normal issue.

We're trying to identify whether it's related to this game or if it's a one off, and we're doing some internal testing as well as discussing with the provider and with internal tech teams. However we haven't seen any other examples of this yet, and I just managed to play the same game with bonus money without getting the same issue so hopefully we'll be able to narrow it down soon enough.

Regards,
Alex
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
Hi,

This is obviously not good. We've just identified the issue, and it's that a lot of the bets on the game Playboy have gotten "stuck" in the system and thus haven't counted towards the wagering. Normally, of course, all finished bets are considered complete so this is not a normal issue.

We're trying to identify whether it's related to this game or if it's a one off, and we're doing some internal testing as well as discussing with the provider and with internal tech teams. However we haven't seen any other examples of this yet, and I just managed to play the same game with bonus money without getting the same issue so hopefully we'll be able to narrow it down soon enough.

Regards,
Alex

...and how are you going to compensate Chipkin?
 
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