WARNING Shufflemasterlive: no-pay .. can't pay?

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Several weeks ago a player approached us with a problem regarding Shufflemasterlive.com where they had met all the requirements set by the casino, had seen their withdrawal approved ... but no payment was made.

The player contacted the casino almost two dozen times and always received one of two responses: (a) "Sorry, technical problems. We'll get back to you soon." or (b) "Thank you for reporting the delay, we have sent your issue to the relevant department". The end result was nothing: no payment, no follow-up, nada.

Once the player had filed their PAB with us we tried contacting the casino several times and always got reply (b), "Thank you ... we have notified the relevant department" blah blah blah. In other words there is nobody home here. Either that or they're simply ignoring customer issues. In any case ...

Warning: Shufflemasterlive.com is sending out very polite form letters and/or automated responses but the bottom line is that players are not being paid and player issues are not being addressed. Avoid this site!
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
FWIW, this issue isn't getting any better. Apparently the casino contacted the player, blah blah blah and then said "we'll happily pay you .. but no commitments as to when we'll do that." WTF? :confused:
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
New info on an old issue: apparently ShuffleMaster was later aquired by, or shares new ownership with, Golden Galaxy Casino. The player in the original issue did some legwork and approached the GGC guys, who ultimately offered to pay "in good faith" and eventually did. So far so good.
 
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