Should I get full winnings?

[andyhinckley]

I was offered 50 free spins on santas wild. after free spins i won aprrox £15.

after free spins i continued to play at 60p a spin, i hit this..
Old Attachment (Invalid)

how ever, i still had £13 left in my bonus account, and then i played it though to eventually withdraw £1500

Now told i will get £100 winnings back!!..

I did not hit this win in free spins offer!!

According to T&Cs it seems that if you hit a big win in the free spins offer it could be sizeable?

Free Spins (where offered)

Offer applicable only to new Real Players, who download the casino - Flash Casino players will not receive this bonus.
To activate Free Spins players need to register at least one credit card or make a purchase using any method before qualifying for the promotion.
Because NO purchase is required, and the winnings returned could be sizable, the total winnings are limited to $200/£100/€150 maximum. Should the player win in excess of $200/£100/€150 the excess will be removed from the players account before fulfilling the cash-in.
Minimum initial bonus wager requirements and minimum cash-in requirements apply.

i have not named the casino as i never had a problem before , but have PM'd their rep here.

 

[3mptyseat]

If I understand correctly, I fear the answer is no... The free spins determine the "initial bonus" and then the "minimum initial bonus wager requirements" begin... You hit that on the playthru, if I am not confused. And the max cashout that can result from play during that play-thru is clearly defined... Am I missing something?

That sux though, awesome hit...

 

[andyhinckley]

is confusing lol, but what if i deposited £10 then won £3000 soon after?? it's called gambling lol

 

[mattsgame]

I was offered 50 free spins on santas wild. after free spins i won aprrox £15.

after free spins i continued to play at 60p a spin, i hit this..
Old Attachment (Invalid)

how ever, i still had £13 left in my bonus account, and then i played it though to eventually withdraw £1500

Now told i will get £100 winnings back!!..

I did not hit this win in free spins offer!!

According to T&Cs it seems that if you hit a big win in the free spins offer it could be sizeable?



i have not named the casino as i never had a problem before , but have PM'd their rep here.

Sadly the bonus you took had a Max Cash-out which means you are only eligible to withdraw the max allowed of 100. Whether you won 101 or 15,000 you would still be only eligible to withdraw the 100 max.

Nice hit and it always happens when playing max cash-out bonuses


Cheers
Matt

 

[mattsgame]

is confusing lol, but what if i deposited £10 then won £3000 soon after?? it's called gambling lol

Without any bonuses/max cash-outs involved you would be laughing all the way to the bank with £3000

 

[leonardo99]

Because NO purchase is required, and the winnings returned could be sizable, the total winnings are limited to $200/£100/€150 maximum.

I understand your ponit that you played with your initial balance (13$ left in balance)..but I don't think you can request more 100..

 

[KasinoKing]

The rules of this promo (as posted by the OP) are not clear;
After the 50 free spins are over, are the winnings in the form of bonus chips with associated WR?

If they are, you are probably screwed.

If they are not (i.e. If they were fully cashable at the time you hit that win) then the casino should pay up IMO.
I mean, if you had say $30 cashable, cashed it out and then re-deposited without a bonus, what's the difference?

KK

 

[Rhyzz]

If I was reading those terms I'd assume that by taking the bonus, my next potential withdrawal from those free spins is going to be £100.

If you had deposited after the free spins were finished then that's a different story, but if you hit the win specifically from the money you win from the free spins, it's all bonus cash and so falls under the same terms.

Probably could be worded better but I think it's a more than fair term.

I won $4k+ at This is Vegas a while back from a $6 bonus...did I get the full $4k? Did I heck, I got squat

 

[Deeplay]

I was offered 50 free spins on santas wild. after free spins i won aprrox £15.

after free spins i continued to play at 60p a spin, i hit this..
Old Attachment (Invalid)

how ever, i still had £13 left in my bonus account, and then i played it though to eventually withdraw £1500

Now told i will get £100 winnings back!!..

I did not hit this win in free spins offer!!

According to T&Cs it seems that if you hit a big win in the free spins offer it could be sizeable?



i have not named the casino as i never had a problem before , but have PM'd their rep here.

Hard but true fact the terms are clear. Nothing to be done and based on the terms then no you should not have expected to be paid above the £100 limit. Not a nice feeling but thats why I always read the small print of anything given for free to avoid disapointments like this.

 

[Deeplay]

The rules of this promo (as posted by the OP) are not clear;
After the 50 free spins are over, are the winnings in the form of bonus chips with associated WR?

If they are, you are probably screwed.

If they are not (i.e. If they were fully cashable at the time you hit that win) then the casino should pay up IMO.
I mean, if you had say $30 cashable, cashed it out and then re-deposited without a bonus, what's the difference?

KK

I think the terms are clear after free spin wins then the amount won is subject to playthrough requirments and max cash out rule in this case. If he had cashed out then re-deposited and hit thats a different matter. Way Im reading it he played with the doe won from the free spins. So is subject to the max cashout rule in the terms for this one.

 

[skiny]

If you have 1554.16 after winning 1551.96, didn't you have 2.20 left when you hit that?

At any rate, the terms and conditions state "Because NO purchase is required, and the winnings returned could be sizable, the total winnings are limited to $200/£100/€150 maximum."

That means they don't want you winning a huge amount of money without making a deposit. You're playing for free, you have a max withdrawal.

You banged off your max withdrawal in one spin. Finish your playthrough, take your free money and be happy.

 

[andyhinckley]

I checked win box after that win/ in lobby said £13.54 left in bonus after win

no reply yet from rep yet
but this morning w/drew £1000 from £4 scratch card winnings (no screenies ) on VP at Laddies lol..

Makes up for it i suppose

Yeah T&Cs do seem confusing as i thought max from free spins offer was £100

 

[Jasminebed]

While it's a bummer, you will manage a nice 100 pound cashout from a free chip, not an easy feat.

I believe that the terms for the free chip were quite clear that a max cashout applies. It's even more clear that you had not yet cleared the WR on the win from the free spins and that the max cashout still applies. You'll easily meet your WR.

Merry Xmas and I hope you have a swift and hassle-free cashout of your 100.

 

[vinylweatherman]

The rules of this promo (as posted by the OP) are not clear;
After the 50 free spins are over, are the winnings in the form of bonus chips with associated WR?

If they are, you are probably screwed.

If they are not (i.e. If they were fully cashable at the time you hit that win) then the casino should pay up IMO.
I mean, if you had say $30 cashable, cashed it out and then re-deposited without a bonus, what's the difference?

KK

This has cropped up at several MGS casinos, but ONLY applies where no deposit is made.

The way around this would have been to deposit first, and THEN play the free spins. This would have escaped the rule:-

Free Spins (where offered)

Offer applicable only to new Real Players, who download the casino - Flash Casino players will not receive this bonus.
To activate Free Spins players need to register at least one credit card or make a purchase using any method before qualifying for the promotion.
Because NO purchase is required, and the winnings returned could be sizable, the total winnings are limited to $200/£100/€150 maximum. Should the player win in excess of $200/£100/€150 the excess will be removed from the players account before fulfilling the cash-in.
Minimum initial bonus wager requirements and minimum cash-in requirements apply.

A deposit would have given the first DEPOSIT bonus, and this is NOT likely to have a max cashout.

This situation is pretty routine with RTG, where even LOYAL players are saddled with max cashouts. MGS players should be wary of ONLY taking the free offer, and should always make a deposit if they want to avoid being hit by a max cashout on an early lucky break.

Whether the win was within the free spins, or when wagering the result, doesn't matter. The max cashout rule is run at the time of withdrawal, and therefore this money could have been played back down to £100 before being withdrawn, giving some experience of the other games.

 

[KasinoKing]

I checked win box after that win/ in lobby said £13.54 left in bonus after win

no reply yet from rep yet
but this morning w/drew £1000 from £4 scratch card winnings (no screenies ) on VP at Laddies lol..

Makes up for it i suppose

Yeah T&Cs do seem confusing as i thought max from free spins offer was £100

If you still have all that money in your account and it's playable, there my be a way for you to get something out of it.
PM me if you haven't worked it out yourself...

KK

 

[andyhinckley]

Too late KK they paid me £100..
Other wise i would have played out for my comp points

 

[kauphy]

i had the same thing happen to me off free spins won 1400 and only got i think 250 but it was still nice after all it was free spins and i did win something.

 

[KasinoKing]

Too late KK they paid me £100..
Other wise i would have played out for my comp points

I would have gone for something far more valuable than comp points - but never mind, too late now.

KK

 

[Jufo]

I would have gone for something far more valuable than comp points - but never mind, too late now.

KK

Hehe, I have a pretty good guess what you are referring to. It could have enabled the player to withdraw a very good chunk of that 1500€, although still somewhat risky.

Another thing in my mind is that if the player completes the WR associated with the free spins and at this point, instead of cashing out, keeps on playing and hits that 1.5K win. Would the max cashout STILL apply upon withdrawal?

 

[Nifty29]

Hehe, I have a pretty good guess what you are referring to. It could have enabled the player to withdraw a very good chunk of that 1500€, although still somewhat risky.

Another thing in my mind is that if the player completes the WR associated with the free spins and at this point, instead of cashing out, keeps on playing and hits that 1.5K win. Would the max cashout STILL apply upon withdrawal?

Yes.