Should I be worried?

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
Opened a new account last night at a sister casino of where I have been playing (reached deposit limit there, but in funds of late and wanted to play more) and submitted ID - approved within a couple of hours. Tried depositing on my usual debit card, but problems so used another debit card of mine. I then won a bit and want to withdraw £600, so sent off pics of the new card to verify account - after previous docs all verified pretty quick.

Roughly 14 hours on and still not verified the second card, so cannot withdraw. To make things even more interesting, after I stopped playing and looked to withdraw £600, they sent an e-mail (4.26am this morning) saying they have happily added £20 bonus to my account. What? It doesn't show on my account and coincidentally with 30x wagering of £20, makes £600 which is what I want to withdraw.

I really hope this is not them building up to refusing the withdrawal as quite simply, I do not accept or play with bonuses because of the grief associated with it.
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
Well, the good news is that while I was waiting for docs to be verified, I carried on playing with the £600 and managed a withdrawal request of £1,500 which got paid in the last couple of hours!!

Yes, reputable group of casinos in all fairness, but a bit of delay in verifying docs, then not advising they wanted another pic of card scanned to them, etc. It got paid in full, so credit where credit is due, just a bit nervy with the wait.
 
Top