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Should I Be Worried?

Discussion in 'Online Casinos' started by davehopkins, Aug 26, 2018.

Tags:
    Aug 26, 2018
  1. davehopkins

    davehopkins Newbie member

    Occupation:
    Programme Manager
    Location:
    Leeds
    Hi all, hope those in the UK are enjoying the bank holiday. Great to see the weather back to normal!

    I have a large withdrawal pending since the 22nd of August at an accredited casino.

    Should I be worried and start a formal complaint or chill out a bit and give it a few more days?!

    I play at a variety not casinos and most are pretty clear on the withdrawal processes and timelines but this one doesn't publish in the Terms and Conditions. Love chat sy don't worry about it, it will happen when it happens!

    Keen to hear thoughts and opinions!

    Cheers

    Dave
     
  2. Aug 26, 2018
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Rather depends on a few things
    Which casino?
    Have your documents been verified?

    It's really hard to know based on the limited info provided.
    Have you reached out to the rep?
     
    davehopkins and Betreels Casino like this.
  4. Aug 26, 2018
  5. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    As long as you followed the T&C (and bonus T&C if you had a SUB etc) there will be nothing to worry about. Most casinos are based in Malta so a good chance it will be processed on Monday.

    Have you verified your player account? This process normally drags the withdrawal process a few more days.
     
    davehopkins likes this.
  6. Aug 26, 2018
  7. davehopkins

    davehopkins Newbie member

    Occupation:
    Programme Manager
    Location:
    Leeds
    Thanks all for your replies, really appreciated.

    The casino is called FreakyVegas.co.uk.

    I didn't take a bonus with them as I tend to avoid with most casinos due to the wagering requirements etc.

    I'm fully verified with the casino and followed the terms and conditions. As mentioned above they don't publish their withdrawal timelines but with others that i have used I have only experienced three calendar days max

    I contacted the CM rep via PM on here. Maybe they will get back to me tomorrow?

    Fingers crossed and thanks again for your help,

    Cheers,

    Dave
     
  8. Aug 27, 2018
  9. dealer wins

    dealer wins Experienced Member

    Occupation:
    Finncial Controler
    Location:
    London the sh$thole
    Have you sent them your ID docs and address verification. They will definitely need those before paying out a substantial win (anything over £1K) If you have won really big expect a source of wealth request as well.
     
    davehopkins likes this.
  10. Aug 27, 2018
  11. davehopkins

    davehopkins Newbie member

    Occupation:
    Programme Manager
    Location:
    Leeds
    Hi, the forum rep (Lucas) has been in touch and is helping out so hopefully that will get things moving.

    It is a large win, but I've not been asked for anything over and above my original verification documents (bank statement and passport) do I'm assuming everything is ok on that front.

    That is why I'm getting worried though as the casino hasn't commutated anything at all since I requested the withdrawal on the 22nd.

    Cheers,

    Dave
     
  12. Aug 27, 2018
  13. Lucas

    Lucas Online Gaming Affiliate Manager webmeister

    Location:
    Malta
    Congrats on your win! :)

    Withdrawal has been completed/processed. (sent you in PM too) :thumbsup:

    Cheers!
    Lucas
     
  14. Aug 27, 2018
  15. davehopkins

    davehopkins Newbie member

    Occupation:
    Programme Manager
    Location:
    Leeds
    All sorted, big thanks to all for your input and to Lucas for pushing this through!!!

    Cheers

    Dave
     
  16. Aug 27, 2018
  17. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    Congrats dave on the win and huge cashout :)

    Top work from @Lucas for getting it sorted for you!
     
    Lucas, greylady and Mouche12 like this.
  18. Sep 6, 2018
  19. dbl88

    dbl88 Experienced Member

    Occupation:
    Tech support
    Location:
    Sweden
    5 days for accepting a withdrawal, pfffff!
     
  20. Sep 6, 2018
  21. slotter999

    slotter999 Senior Member

    Occupation:
    Player
    Location:
    UK
    Yes my thoughts exactly. Since when did five days to process a withdrawal become a thing to be proud of and celebrated? Guess where I won't be depositing.
     
  22. Sep 6, 2018
  23. Lucas

    Lucas Online Gaming Affiliate Manager webmeister

    Location:
    Malta
    Hi there,

    If all kyc is received and verified, withdrawals are approved and processed generally within the hour. Is there any document still missing in your account?
    If you'd like to send me your username in pm, i can check and get back to you.

    Cheers!
    Lucas
     

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