Should casinos offer quick & easy cool-off and max weekly deposit options?

[Balthazar]

We have a state run online casino here and these options are offered. No need to chat with CSR, no need to email them, no need to explain yourself. You can do it at any time and it's effective as soon as you click the button.

A few screenshots:



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So what do you think about this? I used them a few times already and I was happy to have them. It's much better and less humiliating than having to email a casino or chat with CSR.

Of course, casinos wouldn't profit from doing this, but I wanted to share the idea...

 

[CURTSONLYLOVE10]

oh yes it would stop people like me from playing my winnings back...i woulkd use lock out every time i withdrawal..

 

[rockycatt]

yes i agree , also i think 3 dice has a similar set up not sure about the rest from where i'm playing

 

[steveyboy]

what a solid idea would stop people like me chaseing and would improve my withdrawals no end.

 

[nisosbar]

oh yes it would stop people like me from playing my winnings back...i woulkd use lock out every time i withdrawal..

That's an excellent point - never thought about it that way.

 

[chayton]

I think most Playtech (and possibly NetEnt) casinos have a max spending limit you can set, but that lockout feature is cool.

oh yes it would stop people like me from playing my winnings back...i woulkd use lock out every time i withdrawal..

Yes me too, those casinos that don't flush I'd definitely use the lockout option.

 

[rainmaker]

I think most Playtech (and possibly NetEnt) casinos have a max spending limit you can set, but that lockout feature is cool.

Yes, good NetEnt casinos usually have a max spending limit etc. For example the new Maxino has different cool functions like session limit and wagering limit.

Balthazar: Good thread. Responsible gaming is important.

 

[Balthazar]

Yes, good NetEnt casinos usually have a max spending limit etc. For example the new Maxino has different cool functions like session limit and wagering limit.

Balthazar: Good thread. Responsible gaming is important.

That's pretty cool. Only thing mising is self-exclusion for X amount of time, which is (IMHO) the most important feature. Now I understand that we're all grown up and responsible for what we're doing, but sometimes some of us need a little help.

 

[rainmaker]

That's pretty cool. Only thing mising is self-exclusion for X amount of time, which is (IMHO) the most important feature. Now I understand that we're all grown up and responsible for what we're doing, but sometimes some of us need a little help.

Nordicbet (sister casino of Maxino) is offering the possibility to deactivate account for a X amount of time (by only clicking on a few buttons). I am guessing that we also will find this function at Maxino once it has been live a bit longer. It is anyway great to see casinos who take these things seriously. Please add more examples of casinos who have great solutions for responsible gaming. They deserve some attention

 

[chayton]

When I cashed out at NordicBet it was in my moneybookers account so fast I wouldn't have had time to find the buttons to lock myself out! The places that really need something like that are the casinos who have pending periods and no flushing, and they're the ones who DON'T have it.

 

[P.V.]

Get Connected

As shown within the OPs post there's 3 options

Gambling limits - great option, only works per casino only.

Timeouts - Great option, only works per casino only.

Self exclusion means I need to stop gambling and shouldn't include a time period as reflected within the screen shot. Self exclusion isn't a time out, it's I need to stop!

Furthermore self exclusion should not be reversible until the player has proven their gambling addiction has ceased and they're on the right track. This can only be determined by professionals and not operators of online gambling, or myself.

I Gaming sites need to get onboard with a centralized database for self exclusion vs. just their site. Fact is a problem gambler can wake up tomorrow and sign up at another site and start gambling again.

IMO it's currently a flawed system for those who want to stop completely, maybe come back strong later.

 

[rainmaker]

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Interesting press release from Betsson related to responsible gaming

BETSSON TO LAUNCH UNIQUE RESPONSIBLE GAMBLING TOOL​

2012-09-07 09:30

As part of Betsson’s commitment to responsible gaming, Betsson’s subsidiary company will participate in a unique pilot study in collaboration with Spelinstitutet. The scope of the pilot study is to evaluate and possibly further develop and enhance an online based self-help program for customers who are seeking more information, who wish to modify their gambling behavior or who wish to stop gambling altogether.

Customers who opt to participate will receive a detailed assessment of their gambling behaviour based on the information they have provided. Customized programs will be offered which are tailored to individual needs and levels of motivation. The self-help program is based on CBT and MI concepts and will be up to 10 weeks long, including home-work, virtual therapist’s sessions and follow up sessions after program completion.

Customer participation is voluntary and any personal data which customers provide to Spelinstitutet whilst participating in the self-help program will be treated as confidential and will not be shared with Betsson.

”Betsson intends to further strengthen and intensify its efforts within responsible gaming. Our support to research and continuous development of responsible gaming tools is therefore an important part of our business plan. We are primarily interested in contributing to the development of preventive tools that would prevent or limit the harmful effects of gambling. This is why we see an excellent fit between the online self-help tool developed by Spelinstitutet and Betsson’s plan for responsible gaming development”, says Magnus Silfverberg, CEO of Betsson.

Spelinstitutet is an internationally renowned Swedish company known for delivering creative and innovative responsible gaming solutions worldwide. “Spelinstitutet is looking forward to the collaboration with Betsson as one of the gaming companies with a long standing commitment to responsible gaming. Since Betsson is a leading online gambling operator, its work in the area of responsible gaming can be expected to have a positive impact and help drive responsible gaming tools development further” says Thomas Nilsson, CEO, Spelinstitutet.

The pilot is expected to start in September and will initially be offered on one of the Betsson AB subsidiaries’ brand, Betsafe.com in Sweden, Denmark, Norway and Finland. The self–help tool will be evaluated by internationally renowned gambling researchers in the beginning of next year. Following the outcome of the evaluation, Betsson intends to offer the tool across all brands and markets of its subsidiaries.