This had happened to me several times ie playing Baccarat games at Evolution gaming. I make a bet which was accepted, won but was not paid the winnings. At one casino they followed up with Evolution and I was subsequently paid but at another casino I raised this issue more than a week ago, was told they would look into it and yesterday was told as my bet was refunded that's it. I protested but am now told they are not responsible for any tech errors on the software provider's side. I believe they should follow this up. Was the game aborted? At the very least a reason must be given and not the ridiculous excuse that the casino is not responsible. I made a bet through the casino and I reckon its their responsibility to look into the matter.