Shark Casino

[Black21Jack]

I have been told that Shark Casino may not be the best place to deposit my money due to bad experiences in the past. Anyways I downloaded and installed the software to play in fun mode because I am kind of watching the play in several RTG casinos to see if anything fishy is happening with the software. This casino is the only one I have seen do this. When you try and increase your balance in fun mode it will not allow it and now has a message that says "We have eliminated the Fun Money replenishment to make the online gambling experience more life like. Enjoy the casino." So I talked to live Chat support and they said that to increase the fun balance you have to make a deposit and they will increase the fun balance 100x whatever I deposit in real money mode. What BS. I certainly don't want to play there now.

 

[maxfalcon]

"We have eliminated the Fun Money replenishment to make the online gambling experience more life like. Enjoy the casino." So I talked to live Chat support and they said that to increase the fun balance you have to make a deposit and they will increase the fun balance 100x whatever I deposit in real money mode. What BS. I certainly don't want to play there now.

"we will increase the fun balance 100x whatever you deposit in real money mode." - Best online casino quote of the year -

 

[caruso]

Shark is the new look for Angelciti. For some inexplicable reason they've now locked me out - after a very positive end to that dispute last year.

I suppose those two excellent trouble-shooters have now gone on their way and they've left the monkeys back in charge.

 

[bethug]

that is crazy, please dont play there black21jack

 

[nafanny29]

Black21jack i would also check to see if theres a wagering requirement LOL

 

[lanidar]

Black21jack i would also check to see if theres a wagering requirement LOL

If my memory serves me correctly:
Angelciti had 6 or 7 casinos about a year ago. Of which Welcome To My Casino was one.
When Angelciti (AGEL.OB) became listed OTC it becan to drop all the sister casinos. When you attempted to play at one casino, you were directed to Shark.
I had a friend at Welcome who trully helped me, if and when I needed help. At the time Welcome paid within 10 minutes. Off hand I can't remember the name of the woman who was Manager at the time.
Since all they have now is Shark and Blackjack doesn't have any bonus offers, I haven't played there.
Also, just for the hell of it I typed www.WelcomeToMyCasino.com, in my address bar and guess what came up?
PALACE OF CHANCE!!!
Now why would that be?
I don't know if this info helped anyone but all I wanted to do is relate my past experiences with the OLD Angelciti.
As I said...I don't what they're like now but, in the past they were always good to me.

 

[chucho]

My friend played their 2 weeks ago, won using a bonus and was paid the same day to Neteller, no ID no forms. Just one experiance but it was as good as it gets.

 

[Black21Jack]

I have all these people saying stay away, and their fun mode restrictions are strange. But I have talked to many people that have had really good experiences with them despite the bad reports. I think I will give them a try. Everyone I talk to says they were paid within one day even with a bonus claim. It seems that Shark may be one to add to the good RTG list. I will post my experience after depositing and playing.

 

[Sodax77]

After reading many times about Shark Casino (from different forum)
I have to say,

This is interesting:

You do not have permission to view link Log in or register now.

"Our Obligation

SharkCasino.com uses Real Time Gaming software (RTG), which is in accordance with the standards set by SafeBet, the only true regulator of online casinos. In addition, Real Time Gaming’s Random Number Generator has been tested and approved by software engineers from Princeton University, guaranteeing you absolute fairness in every game."

Yep, we know what is Safebet.org

Or do we?

Press that link, in their site. And

"SafeBet.org
Aces Palace Casino. Claim Your Bonus Now! Up to $100 Free if you Sign Up Now with the highest payouts on the Net! Best online casinos on the internet.

Sun Palace Casino No Results Found
Vegas Casino Online
Aces 4 Gambling
Desert Dollar Online Casino
7 Sultans Casino

Messageboard"

Messageboard:

You do not have permission to view link Log in or register now.

Remember you can always trust safebet.org standards!
NOT!!!!!!

Their CS, Manager, etc, fail to answer about this link and about Safebet.org questions

(btw i didn't find safebet text anymore from casinomeister Evil-section,
but you find with search option, in "Evil"/Rogue-section
https://www.casinomeister.com/evil-players/ )

 

[lanidar]

My friend played their 2 weeks ago, won using a bonus and was paid the same day to Neteller, no ID no forms. Just one experiance but it was as good as it gets.

What game did your friend play?

 

[chucho]

What game did your friend play?

Played BJ. I think that shark casino is a "safe bet" even though they do not update their website after several months. They are too busy paying their players the same day.

 

[Casinomeister]

I think that shark casino is a "safe bet" even though they do not update their website after several months. They are too busy paying their players the same day.

Any casino website that still refers itself to a "Safebet" approved site should be avoided like the mad cow disease.

#1 reason: Safebet was always a "fake" watchdog organization set up by the software company to give their licensees credence.

#2 reason: The casinos that posted this logo were knowingly aware that this was a ruse to trick the players into thinking that there was something "safe" about the casino.

#3 reason: Safebet was ineffective in solving most ANY player problem.

#4 reason: RTG let the domain name ownership lapse sometime last year (purposely), and it was picked up by a webmaster you runs a forum from there. I guess he hopes to pick up on the traffic that still trickles in from some of these RTG sites. Any casino that still refers to this is a) too damn lazy to remove the deceptive statements or b) hopes that the "Safebet" statements add credence to their operation.

You be the judge.

 

[AnnaNigma]

Shark

According to Shark casino, I am a "Bonus Hunter". Because my total received bonuses is 34% higher than my non-bonus deposits, I have been labeled an abuser.

Isn't that just nice.

They want you to vote for them and do all kinds of promos but obviously they don't expect you to take advantage of them. Oh yeah... and they NEVER expect you to cash out.

My play has not changed in the 3 months I've been a Shark member. I have made non-bonus deposits during the week all through this three months (if you play there you know their promos are only on the weekends) and have used their coupon codes on the weekends. You know, those coupons for "their loyal players".

However, recently I had a good streak and within a matter of 2 weeks cashed out twice, once for $90 and once for $200.

Amazingly all of a sudden I'm unable to redeem bonus coupons. They "Say" it's not because I won but that's funny because I was in the same 34% arrears PRIOR to winning that I am in now and I was able to use coupons up until the $200 cash-out. This is the first coupon I've tried to redeem since that time (note that I have made a non-coupon deposit since then but of course that's OK!). Just a coincidence? I don't think so.

Also, am I the only one to notice that their playthrough requirements are higher than they used to be? Everything I remember was 15X. Even their terms & conditions state 15X. Now it's 18X in their newsletter. Hmmmm. What's going on here?

I was always very happy with this casino. I enjoyed the play and they paid fast. I played during the week without bonuses, I played on the weekends with bonuses, I took advantage of those things that ALL OF US are here for. Now I'm a Bonus Hunter. Unbelievable.

Watch your bonuses with this casino and hope you don't win too much. They may pay fast but they hate it.

 

[jetset]

I have been told that Shark Casino may not be the best place to deposit my money due to bad experiences in the past. Anyways I downloaded and installed the software to play in fun mode because I am kind of watching the play in several RTG casinos to see if anything fishy is happening with the software. This casino is the only one I have seen do this. When you try and increase your balance in fun mode it will not allow it and now has a message that says "We have eliminated the Fun Money replenishment to make the online gambling experience more life like. Enjoy the casino." So I talked to live Chat support and they said that to increase the fun balance you have to make a deposit and they will increase the fun balance 100x whatever I deposit in real money mode. What BS. I certainly don't want to play there now.

It's taken awhile to get a response out of these folks but here it is (Shark is in this week's Casino Cautions btw)

Quote Dear Brian,


First of all, thank you very much for letting us know about this players complaint.



We want to let you know that this was a technical error. We are deeply sorry to any players that we have inconvenienced.



Please let know this customer that this has been rectified.



If you have any further questions, please feel free to contact me at any time.



Warm regards



Laura Chacon

Casino Manager Unquote

Chacon was involved before all the AC casinos were rolled into one big Shark.

 

[AnnaNigma]

We want to let you know that this was a technical error. We are deeply sorry to any players that we have inconvenienced.

Technical error? Funny, this is what's on their website in the General Terms & Conditions:

IMPORTANT NOTE: Please note that we changed the set up of our fun money. The fun money play is set to $10,000.00 (ten thousand dollars) for new accounts. If you spend all or want to increase your fun balance we will multiply any real money deposit by 100 and deposit that amount as Fun Money into your fun money account.

HA!

 

[Sodax77]

Technical error? Funny, this is what's on their website in the General Terms & Conditions:

IMPORTANT NOTE: Please note that we changed the set up of our fun money. The fun money play is set to $10,000.00 (ten thousand dollars) for new accounts. If you spend all or want to increase your fun balance we will multiply any real money deposit by 100 and deposit that amount as Fun Money into your fun money account.

HA!

Busted. Again.


I have good collection about Shark Casino Chat-sessions. And i can send those sessions to their Manager Laura Chacon), so she can read, how much they give misleading information, how much their site keep misleading information (or fake), and/or about fake safebet.org link/info (from their own security site)

 

[jetset]

Technical error? Funny, this is what's on their website in the General Terms & Conditions:

IMPORTANT NOTE: Please note that we changed the set up of our fun money. The fun money play is set to $10,000.00 (ten thousand dollars) for new accounts. If you spend all or want to increase your fun balance we will multiply any real money deposit by 100 and deposit that amount as Fun Money into your fun money account.

HA!

Well spotted, Annanigma (cool handle btw!) I have asked Chacon if she would like to elaborate on that!!

 

[jetset]

And here's Chacon's latest response - the players have prevailed it would appear!

QUOTE:We have corrected the error in the website as well. If you download the casino you will see that people are able to replenish fun money automatically.
We are deeply sorry for this confusion.
I hope you can accept our sincere apologize.UNQUOTE

 

[Black21Jack]

And here's Chacon's latest response - the players have prevailed it would appear!

QUOTE:We have corrected the error in the website as well. If you download the casino you will see that people are able to replenish fun money automatically.
We are deeply sorry for this confusion.
I hope you can accept our sincere apologize.UNQUOTE

That makes no sense. When I went into the cashier in fun play it clearly stated that to make the online gaming experience more realistic they have removed fun mode replenishment. So I talked to the live support and they said the same thing. It was explained to me that they will increase fun balance 100x whatever I deposit in real play. Technical error? I think not! They have changed it now though as of today when I went in.

 

[jetset]

I very much doubt that this was any sort of "technical" fault - they probably just thought they could get away with this one!

 

[maxfalcon]

I very much doubt that this was any sort of "technical" fault

Same here. They just have realized that it was not a very good idea, so they have corrected it - and stated "technical error"... Why not being honest and admitting an error?

 

[AnnaNigma]

There was nothing technical about it. We're not dealing with HAL9000 or W.O.P.R. Their computer software isn't sophisticated enough to write and post these statements independently on the website and in the menu. No artificial intelligence involved. Little intelligence is more like it.

If the program merely would not let you replenish your funds and it was a problem that customer service could resolve, that would be a technical issue. Displaying verbage in two different places and scripting the customer service people makes it non-technical and a bad business idea.

Lame excuses, lies, misleading information. More and more these are the responses I'm seeing from this casino. Don't be mislead by assuming they didn't know what they were doing. They knew full well. They just didn't expect to get caught and called on it.

 

[tunisianswife]

shark-NOT

One can easily sense that a casino is up to no good tricks when they first have to correspond with them and get no where. I downloaded Shark, played in fun mode and liked the video poker. I then put in a vote bonus, submitted my confirmation email to them to receive a n/d bonus and not surprisingly, never received it. I went to coupon section and saw 500 comp points so thought perhaps that was the n/d bonus that I had to redeem. Attempted to do that and got an email (can't remember the person's name) stating that I must deposit first.

Sent email back explaining that it was clearly my mistake....I thought it was for vote bonus and re-sent my vote confirmation....never received a reply.

Minutia, I know...but it is the little things such as this that put a bad taste in my mouth immediately; and of course, uninstalled and will never deposit there.

 

[jetset]

Shark is just one of the Angelciti interests - you should see their SEC filings and the hype press releases when they are in the process of some of their convoluted share manouevres! They are now apparently trying to get onto the poker bandwagon through a company called Midas Entertainment, so we can expect more guff from them.

 

[AnnaNigma]

Am I missing something?

After being labeled as a "bonus hunter" by one of the customer service reps at Shark, I sent a scathing e-mail to the manager. Here is the first "wonderful" response I received....

Please accept my sincere apologize for this inconvenience! The CS who told you are a bonus abuser/hunter has been warned. You are a very special customer in the casino and you are welcome to play our games any time you want to. I will understand if you come back again though after all this.

I personally consider you a good player and I feel honored to have you as one of customers. My only suggestion would be that you keep depositing without redeeming bonuses until we straighten things out into your account

I being the big mouth that I am wrote right back of course and told her the statement to "keep depositing without redeeming bonuses" totally negated every other statement in her e-mail, completely sided with her CS and appeared to be nothing more than a bunch of words to pacify an irate player.

I also included the math... Over the 3 months I patroned this casino I made 12 deposits without bonuses, I made 14 deposits with bonuses, dollar amounts all pretty much the same. Sheesh. Now I can see why I was labeled a bonus hunter!!!

Ms. Chacon was considerate enough to send me another mumbo jumbo e-mail in which she states

Actually, the problem some of our customers are having right now has to do with non deposit required bonuses and not with deposit required bonuses.

Obviously I am not the only one that Shark has labeled this way. If the casino see's it a problem, why do they continue in the same path? They make a big deal out of offering these promotions but evidently don't expect people to use them. And the players don't know, I'm proof. They are misinterpreting or misapplying the term "bonus hunter" and using it to try and enforce a totally different rule (non-bonus deposits must remain higher than deposits with bonus &/or no deposit bonus). I could actually understand if there was a cap on the no-deposit bonuses but their regular bonuses are never more than 100% which compared with what some casino's offer is low.

There's obviously some other problem here. I was able to deposit with a bonus coupon earlier in the month and according to the figures in my history I should not have been allowed to if this "rule" was in effect. Also the fact that they quietly increased their playthrough amounts (like no one would notice, too bad they didn't change them on their rules pages). Maybe their fast payout is causing a cash flow problem. Who knows. I just know my recent experience with them has left a bad taste in my mouth and I was a happy player there a month ago.

It's all very misleading and I saw nothing to indicate from my correspondence with Ms. Chacon that any policies were being changed, only to "keep depositing without redeeming bonuses".

Yeah right.