Am I missing something?
After being labeled as a "bonus hunter" by one of the customer service reps at Shark, I sent a scathing e-mail to the manager. Here is the first "wonderful" response I received....
Please accept my sincere apologize for this inconvenience! The CS who told you are a bonus abuser/hunter has been warned. You are a very special customer in the casino and you are welcome to play our games any time you want to. I will understand if you come back again though after all this.
I personally consider you a good player and I feel honored to have you as one of customers. My only suggestion would be that you keep depositing without redeeming bonuses until we straighten things out into your account
I being the big mouth that I am wrote right back of course and told her the statement to "keep depositing without redeeming bonuses" totally negated every other statement in her e-mail, completely sided with her CS and appeared to be nothing more than a bunch of words to pacify an irate player.
I also included the math... Over the 3 months I patroned this casino I made 12 deposits without bonuses, I made 14 deposits with bonuses, dollar amounts all pretty much the same. Sheesh. Now I can see why I was labeled a bonus hunter!!!
Ms. Chacon was considerate enough to send me another mumbo jumbo e-mail in which she states
Actually, the problem some of our customers are having right now has to do with non deposit required bonuses and not with deposit required bonuses.
Obviously I am not the only one that Shark has labeled this way. If the casino see's it a problem, why do they continue in the same path? They make a big deal out of offering these promotions but evidently don't expect people to use them. And the players don't know, I'm proof. They are misinterpreting or misapplying the term "bonus hunter" and using it to try and enforce a totally different rule (non-bonus deposits must remain higher than deposits with bonus &/or no deposit bonus). I could actually understand if there was a cap on the no-deposit bonuses but their regular bonuses are never more than 100% which compared with what some casino's offer is low.
There's obviously some other problem here. I was able to deposit with a bonus coupon earlier in the month and according to the figures in my history I should not have been allowed to if this "rule" was in effect. Also the fact that they quietly increased their playthrough amounts (like no one would notice, too bad they didn't change them on their rules pages). Maybe their
fast payout is causing a cash flow problem. Who knows. I just know my recent experience with them has left a bad taste in my mouth and I was a happy player there a month ago.
It's all very misleading and I saw nothing to indicate from my correspondence with Ms. Chacon that any policies were being changed, only to "keep depositing without redeeming bonuses".
Yeah right.
Laura Chacon), so she can read, how much they give misleading information, how much their site keep misleading information (or fake), and/or about fake safebet.org link/info (from their own security site)
