SHARK CASINO PROBLEM - resolved

lidiaa

Dormant account
hi this is my first message...and sorry for my english but i'm italian :)
sorry but i have a problem with the shark casino...
a week ago a my friend play to shark and lose her money at bj (the shark offers 8 coupon and she has played with only one), then spoken with me of this offer and i decide to play with the shark...and i win 100$, the day next i send them all my documents and the form to authorize the withdraw...but yesterday i found on my neteller account only my purchase
i go in live chat, and joe (an your operator) tell me that my account and the account of maria has been closed because are similarities, and the win will not be pay, it's right? my question is: there are many casino that pay to refer a friend while the shark doesn't pay the person that are friends :mad: ???
what can i do? i have sended an email to the manager, can you help me? i often lose and for a time that i win they don't pay
thank you for the help
 

Slotster!

I predict a riot.
CAG
Welcome to the forum Lidiaa, sorry to hear you're having problems! Probably best to post your complaint in the 'complaints' section of the forum however, where I'm sure it'll receive the attention required!

Edit: Which, by the power of secret Casinomeister pixies, has now magically happened...
 
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chuchu59

gambling addict
PABnonaccred
CAG
Better still,to pitch a bitch through Montana Disputes. Let them investigate whether the accounts belong to the same person. If they rule in the player's favour,Shark should give you your winnings back. You may have to wait for quite a while though as they are pretty slow.
 

caruso

Banned User - repetitive violations of 1.6 - troll
"Location: piano di sorrento"

I used to live down that way. OK, not quite that way - in the filthy dirty, crime-ridden casbah of a city about an hour away on the Vesuviana.

Sorry, had to reminisce briefly. :)

Shark seem to have woken up their ideas since the days of my
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; might be worthwhile trying to find an affiliate as well as Montana to look into this - the personal approach doesn't hurt. That said, file with
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before their 60-day deadline expires.

I don't think there is a Shark rep at Casinomeister, unfortunately.
 

elscrabinda

Active Member
PABnoaccred
PABnorogue
Their manager posts under the name cyrus7b. He's a friendly chap and seems fair when I've dealt with him. Email him (get a direct address from live chat) and he should be able to help
 

cyrus7b

Dormant account
No longer at Angelciti

Hi,
I am sorry to inform you that I am no longer in charge of the Shark Casino, but I notified the new manager, she will be on top the situation soon. I am not aware of this paticular situation, but I am sure that it will be resolved in a fair a proper way.

Thanks
 

cyrus7b

Dormant account
one more thing...

...I said it before. The "angelciti fiasco" was years ago.

I mean, let's get over it, please !!! ;-D
 

cyrus7b

Dormant account
Sorry Caruso

...I misread what you wrote.

Please disregard my last post, even though it wasn't meant to be that serious.
 

Casinomeister

Forum Cheermeister
Staff member
cyrus7b said:
Hi,
I am sorry to inform you that I am no longer in charge of the Shark Casino, but I notified the new manager, she will be on top the situation soon. I am not aware of this paticular situation, but I am sure that it will be resolved in a fair a proper way.
Thanks! I've emailed the manager as well.
 

lidiaa

Dormant account
thanks a lot casinomeister, in this moment i have received my winnings on my neteller account...tha manager was been kindly :)
you are great, i thought that i lost this money :thumbsup:
 

suzecat

Dormant account
Lidiaa: Sono pleased per voi che il problema stato risolto. Casinomeister un uomo grande che realmente ha interessi dei everone a cuore e pu fidarsi di per essere diretto ed onesto. Il benvenuto alla tribuna e non lascia questa conservazione di un problema voi via da avere divertimento ai giochi! Il pi bene di fortuna a voi.
 

caruso

Banned User - repetitive violations of 1.6 - troll
I'm an Italian speaker myself, but I have to say that non-English communications on the forum are bad form.
 

suzecat

Dormant account
Caruso: Bad form is an opinion I respect. However, I was complimenting the CM directly to Lidiaa and chose to do so in HER native language. Google can translate for anyone unfamiliar with the post. :)
 

Casinomeister

Forum Cheermeister
Staff member
suzecat said:
...Google can translate for anyone unfamiliar with the post. :)
Yeah, Google says that you said "I'm a big man" :D


Thanks! :thumbsup:
 

suzecat

Dormant account
Casinomeister said:
Yeah, Google says that you said "I'm a big man" :D


Thanks! :thumbsup:
Holy crapola! My Italian is rusty..........I thought I said you were a big bad dude........:D
 

Genenco

Dormant account
caruso said:
"Location: piano di sorrento"

Shark seem to have woken up their ideas since the days of my
You do not have permission to view link Log in or register now.
; might be worthwhile trying to find an affiliate as well as Montana to look into this - the personal approach doesn't hurt. That said, file with
You do not have permission to view link Log in or register now.
before their 60-day deadline expires.

I don't think there is a Shark rep at Casinomeister, unfortunately.

Wowsers..I'm not one to beat a dead horse (And I have read 22 of the 40 pages of posting regarding this "Incident") but this was eye opening as I have received alot of "Free offers" "Bonus Offers" and paid attention only till I saw "JAB" was permitted or not" (Or any VP game)

Maybe I should start looking at the full terms and not only to my desired area..Plus maybe switching over to BJ more often (After fulfilling terms) and pondering the offers more.

Also, to make sure of it all, from what I read the situation was settled..But shows what a "Clerical Error" can do so much damage and the best thing a casino can do is bow their heads, say "Mea Culpea" (No, I picked that up elsewhere I can't do very well in non-english) and right that which went wrong..Which it looks like they did...
 

Pinababy69

RIP Lisa
Another quick resolution by CM et al. Glad you got paid Lidiaa. Someone should change the thread title maybe?
 
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