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SHARK CASINO PROBLEM - resolved

Discussion in 'Online Casino and Poker Complaints - old section' started by lidiaa, Feb 23, 2006.

    Feb 23, 2006
  1. lidiaa

    lidiaa Dormant account

    Occupation:
    employes
    Location:
    piano di sorrento
    hi this is my first message...and sorry for my english but i'm italian :)
    sorry but i have a problem with the shark casino...
    a week ago a my friend play to shark and lose her money at bj (the shark offers 8 coupon and she has played with only one), then spoken with me of this offer and i decide to play with the shark...and i win 100$, the day next i send them all my documents and the form to authorize the withdraw...but yesterday i found on my neteller account only my purchase
    i go in live chat, and joe (an your operator) tell me that my account and the account of maria has been closed because are similarities, and the win will not be pay, it's right? my question is: there are many casino that pay to refer a friend while the shark doesn't pay the person that are friends :mad: ???
    what can i do? i have sended an email to the manager, can you help me? i often lose and for a time that i win they don't pay
    thank you for the help
     
  2. Feb 23, 2006
  3. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Welcome to the forum Lidiaa, sorry to hear you're having problems! Probably best to post your complaint in the 'complaints' section of the forum however, where I'm sure it'll receive the attention required!

    Edit: Which, by the power of secret Casinomeister pixies, has now magically happened...
     
    Last edited: Feb 23, 2006
  4. Feb 23, 2006
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Better still,to pitch a bitch through Montana Disputes. Let them investigate whether the accounts belong to the same person. If they rule in the player's favour,Shark should give you your winnings back. You may have to wait for quite a while though as they are pretty slow.
     
  6. Feb 23, 2006
  7. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    "Location: piano di sorrento"

    I used to live down that way. OK, not quite that way - in the filthy dirty, crime-ridden casbah of a city about an hour away on the Vesuviana.

    Sorry, had to reminisce briefly. :)

    Shark seem to have woken up their ideas since the days of my You must register/login in order to see the link.; might be worthwhile trying to find an affiliate as well as Montana to look into this - the personal approach doesn't hurt. That said, file with You must register/login in order to see the link. before their 60-day deadline expires.

    I don't think there is a Shark rep at Casinomeister, unfortunately.
     
  8. Feb 23, 2006
  9. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    Their manager posts under the name cyrus7b. He's a friendly chap and seems fair when I've dealt with him. Email him (get a direct address from live chat) and he should be able to help
     
    2 people like this.
  10. Feb 23, 2006
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  12. Feb 23, 2006
  13. cyrus7b

    cyrus7b Dormant account

    Occupation:
    Doylesroom.com - Operations Manager
    Location:
    Costa Rica
    No longer at Angelciti

    Hi,
    I am sorry to inform you that I am no longer in charge of the Shark Casino, but I notified the new manager, she will be on top the situation soon. I am not aware of this paticular situation, but I am sure that it will be resolved in a fair a proper way.

    Thanks
     
  14. Feb 23, 2006
  15. cyrus7b

    cyrus7b Dormant account

    Occupation:
    Doylesroom.com - Operations Manager
    Location:
    Costa Rica
    one more thing...

    ...I said it before. The "angelciti fiasco" was years ago.

    I mean, let's get over it, please !!! ;-D
     
  16. Feb 23, 2006
  17. cyrus7b

    cyrus7b Dormant account

    Occupation:
    Doylesroom.com - Operations Manager
    Location:
    Costa Rica
    Sorry Caruso

    ...I misread what you wrote.

    Please disregard my last post, even though it wasn't meant to be that serious.
     
  18. Feb 23, 2006
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Thanks! I've emailed the manager as well.
     
  20. Feb 23, 2006
  21. lidiaa

    lidiaa Dormant account

    Occupation:
    employes
    Location:
    piano di sorrento
    thanks a lot casinomeister, in this moment i have received my winnings on my neteller account...tha manager was been kindly :)
    you are great, i thought that i lost this money :thumbsup:
     
  22. Feb 23, 2006
  23. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    Glad you got paid and welcome to the forum!
     
  24. Feb 23, 2006
  25. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    Lidiaa: Sono pleased per voi che il problema stato risolto. Casinomeister un uomo grande che realmente ha interessi dei everone a cuore e pu fidarsi di per essere diretto ed onesto. Il benvenuto alla tribuna e non lascia questa conservazione di un problema voi via da avere divertimento ai giochi! Il pi bene di fortuna a voi.
     
    1 person likes this.
  26. Feb 23, 2006
  27. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    I'm an Italian speaker myself, but I have to say that non-English communications on the forum are bad form.
     
  28. Feb 24, 2006
  29. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    i will not diss "the eye". :eek2:

    THE EYE knows all:notworthy
     
  30. Feb 24, 2006
  31. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    Caruso: Bad form is an opinion I respect. However, I was complimenting the CM directly to Lidiaa and chose to do so in HER native language. Google can translate for anyone unfamiliar with the post. :)
     
  32. Feb 24, 2006
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Yeah, Google says that you said "I'm a big man" :D


    Thanks! :thumbsup:
     
  34. Feb 24, 2006
  35. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    Holy crapola! My Italian is rusty..........I thought I said you were a big bad dude........:D
     
  36. Feb 24, 2006
  37. Genenco

    Genenco Dormant account

    Occupation:
    Unemployed
    Location:
    Washington (For now)

    Wowsers..I'm not one to beat a dead horse (And I have read 22 of the 40 pages of posting regarding this "Incident") but this was eye opening as I have received alot of "Free offers" "Bonus Offers" and paid attention only till I saw "JAB" was permitted or not" (Or any VP game)

    Maybe I should start looking at the full terms and not only to my desired area..Plus maybe switching over to BJ more often (After fulfilling terms) and pondering the offers more.

    Also, to make sure of it all, from what I read the situation was settled..But shows what a "Clerical Error" can do so much damage and the best thing a casino can do is bow their heads, say "Mea Culpea" (No, I picked that up elsewhere I can't do very well in non-english) and right that which went wrong..Which it looks like they did...
     
  38. Feb 24, 2006
  39. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Another quick resolution by CM et al. Glad you got paid Lidiaa. Someone should change the thread title maybe?
     
    1 person likes this.

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