1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. We have updated our Privacy Policy and Terms of Use, effective May 25, 2018. These changes were made primarily in preparation for the EU’s new data privacy law, the General Data Protection Regulation (GDPR). Please take a look here

    Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
  4. Sister site to Casino Max launches

    Roaring 21 has just launched - sister casino to Casino Max, and they have a special promotion for you!! .They are in the Baptism by Fire - you can check them out here: Roaring 21 BBF and special promo.


    Dismiss Notice
Dismiss Notice

Codeta New Feature: Skill ScoreTM

The Codeta Tech team has developed based on a reasearch with our table game players. A feature that no other operator has on offer, a feature that is there to help our players to become better table game players whether you are experienced or a totally new to table games...

Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Shark Casino Lies About Not Getting My Documentation

Discussion in 'Casino Complaints - Bonus Issues' started by jccurious, Jan 3, 2007.

    Jan 3, 2007
  1. jccurious

    jccurious Dormant account

    Occupation:
    Student
    Location:
    Santa Barbara
    On December 1st I booked a nice win at Shark Casino on a video poker bonus, and sent in my documents that they requested shortly thereafter. They then claimed that they didn't get my documents, so I re-sent them in on the 20th. Not long after, they claimed I didn't send them in AGAIN, which is ridiculous.

    Here is the chat (from the 28th):

    info: Please wait for a site operator to respond.
    info: You are now chatting with 'M1CK'
    M1CK: Welcome to Shark Casino!
    M1CK: How may I help you?
    you: Yes, what is the status of ym cashout
    you: username is ****
    M1CK: I'll be happy to check, one moment please
    you: ok
    M1CK: Your NETeller withdrawal shows as "in process" status. It has not finished processing because you have not sent in the requested documentation
    M1CK: Besides, Credit Department is closed. They will resume payout processing on January 2, 2007
    you: that is what you said last time and the time before that
    you: I have sent documentation in THREE TIMES now
    M1CK: I don't see comments from the credit dept on your account that they were received
    you: i have literally sent them in three times
    you: where am i supposed to send it
    you: i sent them on the 20th to This email is not visible to you. and This email is not visible to you.
    M1CK: At this time I am not able to check since the Credit dept is closed
    M1CK: yes This email is not visible to you.
    you: i will re-send again
    you: this is ridiculous

    -----

    And you guessed it, the chat from today:

    Mike: Good day, How may I help you?
    Mike: May I have your account name please?
    you: Yes, where is my cashout?
    Mike: account name please
    you: *****
    you: i opened the software and no withdrawals are logged
    you: what the hell is going on
    you: i have talked to your support several times abotu documents and cashouts
    you: a withdrawal was DECLINED today
    Mike: Let me check it out, give me just one second.
    Mike: $2500 withdrawal denied, customer never submitted the requested documents.
    Mike: you must contact our credit department or the manager for this issue
    Mike: please note comment in your account
    Mike: $2500 withdrawal denied, customer never submitted the requested documents.
    Mike: seens that you never sent the papoer work
    Mike: faxback form
    Mike: Before we process any withdrawal, all the necessary documents must be on file. Customers have 3 business days to send all the necessary documentation after requesting a withdrawal. If the necessary documentation is not received before that time, the request will be denied and put back in to the casino balance.
    Mike:
    Mike: The Documents required to process all withdrawals are the following:
    Mike:
    Mike: Clear copy of legal picture ID. (If the address on the id is different than the one on account, customer must also send a clear copy of a utility bill for address verification).
    you: that is RIDICULOUS
    you: i have sent it
    you: THREE F***ING TIMES

    ------

    They are intentionally losing the documentation or lying about it, since I have logs in my G-Mail account that show I sent it.

    Sigh, and I already used my PAB with CM about CoolCat because I was playing them at the same time. This is absolutely absurd.
     
  2. Jan 3, 2007
  3. jccurious

    jccurious Dormant account

    Occupation:
    Student
    Location:
    Santa Barbara
    Posting this as proof:

    you: check the email queue i want to make sure you received my documents
    Mike: pending
    Mike: ok I got them just forward them to the manager and credit
    you: okay
    you: i am saving this chatlog that proves that you indeed have my documents
    Mike: no problem
    Mike: I will send a copy to the manager too

    They claim to have my documents now. We'll see where this goes (likely it goes nowhere since they have been screwing me over for a month).
     
  4. Jan 3, 2007
  5. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    they have a rep here. PM him, his name is phynqster. He should be able and willing to solve this case.
     
  6. Jan 3, 2007
  7. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Sure, if he would ever bother to respond to PM's, or the other 2+ threads that are currently running.

    If you read the other threads, you will see that he has been logging on everyday, but ignoring everyone.
     
  8. Jan 3, 2007
  9. kyleb

    kyleb Dormant account

    Occupation:
    Small Business Owner
    Location:
    Canada, United States, and England (wherever busin
    Sad, really...

    As I posted in the other thread, my previous dealings with Shark (as many other people on here, I'm sure) were nothing but good experiences. Decent cashout times, great customer support, and good bonuses. The fact that it has degraded to this point along with the other RTG's (Powerbet, Cool Cat, etc) is a shame, especially since the manager of Shark doesn't seem to want to address any of the issues.
     
  10. Jan 3, 2007
  11. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania

    Yep....Shark and the other casinos in the group are definitely the posterchild of "How to run a good casino into the ground in 10 easy steps".
     
  12. Jan 3, 2007
  13. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    that is strange. I remember phynqster being very active in former (pre-shark) times and with very useful informations on RTG.
    Hey man, dont you know us anymore??:)
     
  14. Jan 3, 2007
  15. dc9999

    dc9999 Experienced Member

    Occupation:
    Analyst
    Location:
    the Wild West
    AGAIN GUYS (and GALS...)

    DO YOU SEE A PATTERN DEVELOPING HERE?

    Realtime Gaming has DELIBERATELY decided not to address any player issues with any of their licensees - period.

    When Montana Overseas Disputes was abolished without notice (and with many cases close to being resolved or actually formally resolved in the players favor...) that should have been a big "heads up" to the entire online gaming world, that something was/is SERIOUSLY amiss!

    Yes there are a select few RTG sites still operating, but even those "so-so" operations (like Shark) that may have previously been responsive within the context of forums like these, are now AWOL.

    It's time to face the facts: Only a major confrontation with RTG execs can lead to any revamping of their shameful customer relations activities. That of course requires ferreting them out of their foxholes first!

    At least we know they're scheduled to be present at ICE in a few weeks - I hope!:rolleyes:
     
  16. Jan 3, 2007
  17. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    He's even been responsive since he's been w/Shark; so you know something is definitely wrong.

    Or, he's on an extended vacation :rolleyes:
     
  18. Jan 8, 2007
  19. jccurious

    jccurious Dormant account

    Occupation:
    Student
    Location:
    Santa Barbara
    Still no cashout. I open up livechat today at 7:25 PM and there's more avoiding:

    Keep in mind that I've livechatted during those hours and haven't gotten a straight answer, either.

    Bryan, are you looking into this at all? And where is the manager?
     

Share This Page