Shark Casino hasn't been processing any payouts for two weeks

[me_and_ed]

Or to take the time to thank somebody but not take the time to reply to a long message directed towards them...

I think thats called "selective hearing".

 

[vinylweatherman]

Shark

Did you read this part Steve? Or did you gloss over it? That is the pertinent part of my entire rant. I have never had a problem with your casino until this whole thing just prior to Thanksgiving took place.

I am so sorry I am not delighted to have not been able to cashout $6800.00 of the $7800.00 I won. Like I said in my post I knew I couldn't at the time I won. I called you! Never did I attempt to cashout the full amount. You are the one making me out to be some foolish gambler who thinks I deserve this money.

Again if you didn't read my entire rant this is what I think I am entitled to from Shark Casino and any other casino where I deposit.



So you might realize when you are thanking people in this forum simply because they aren't disagreeing with you or are capitulating to you it comes across as a bit petty IMHO.

Shark by name, Shark by nature,

Players have the right NOT to be phoned out of the blue by an employee whose job is to deliberately LIE about something the player has already resigned themselves to be a "done deal".
The purpose of this lie seems to have been to elicit further deposits, and perhaps to inflate someone's commission.
This must surely be the nail in the coffin to get this lot rogued - the rep phoned the player with this bogus offer, the player did not ask an unusual question that CS inadvertently got wrong.

Big predators always seem at the top of the food chain, but their undoing is often at the hands of the very smallest, but most numerous, predators, BACTERIA!

 

[silcnlayc]

OK, I am going to jump in with BOTH feet here and it just might end up in my mouth, but what the heck...I always like the tast of good old leather anyway...

Players have the right NOT to be phoned out of the blue by an employee

This here is not entirely true. I am nowhere near a high roller and I get calls "out of the blue" from land casino CS reps all the time. Sometimes they reach me, sometimes they don't and leave a nice message about all the things I am missing by not visiting MORE OFTEN...and all the offers they have waiting for me for when I call and make free room reservations,free spa reservations, free dinner or show reservations.....I think you get the picture.. So all the hollering of wishing these online casinos were more like B&M ones, well..they are similar (but not actually the same) and I know, I know,

the rep phoned the player with this bogus offer, the player did not ask an unusual question that CS inadvertently got wrong.

but the only ones on that phone WERE Addisyn and the cs that called her. Maybe the misunderstanding was mutual?

I know exactly what I did when I was not allowed to keep funds on my first (and last of course) try with a bonus and we couldn't come to terms (this is another RTG casino). I closed my account permanently and walked away. To this day it is still closed.

I talked with you for over 45 minutes begging you to let me have it. You know I had to try!

Yes , you did, just as I did..but the nasty taste in the mouth never goes away and my win was nowhere near what yours was and neither was my discussion (all of 5 minutes)..so I know I would have been devasted/angry/the whole bowl of wax and I would NEVER have gone back..that is what was interesting in this whole thing..

When you emailed me and told me he lied to me that was the straw that broke the camel's back!

He owned up to it ...while others would have strung you along for a very long time without ANY RESPONSE as you see on this board the many have complaints on here about no responses from cs's or casino reps and all the EMPTY promises ....this I give to him!

I am now ready for the flogging....

 

[vinylweatherman]

Blue.

The pertinent fact about my first quote was not so much about it being a call out of the blue, but the fact it seems to have been designed as a deliberate deception, rather than the courtesy call one might expect from a land based casino. This was made worse when further mistruths were added when questions were asked about the offer.
This idea of a rep phoning with a "special deal", and management then saying it was all a big mistake is the mark of the rogue (it's a casinomeister DON'T - get all such offers in writing). A reputable casino would stand by such an offer and would severely discipline the employee who stepped out of line. Seems in this case the Shark is implying the player was silly to believe the claims made by the employee, and should have known better. Really, if my bank manager tells me I will receive a 1% bonus if I keep my cash invested for a year, that is what I expect to get - I don'r expect to find out he lied in order to get me to deposit my savings, and if he did, there are regulatory authorities to complain to, with the outcome that the bank will have to honour the deal and take the hit.
The next post from our friend at Skark should be to relate the tale of the dismissal of this rogue employee for this most unprofessional behaviour, or we may believe he did what he was supposed to, but got caught out this time.

 

[winbig]

Calls from casinos offering you free rooms, meals, etc. can hardly be compared to casinos calling you to offer a many strings attached bonus on your next deposit. Online casinos need to stick to online communication, NOT phone &/or snail mail offers.

 

[phynqster]

Yes the employee who called her was soliciting a deposit, but no offer was made. In fact he was just trying to make contct and explain to her that he was the "casino host" and how could he help her. He would have had no idea about the Random Jackpot from a couple of months before. So Addisyn brought it up to him, because he asked the question what could he do to help her. So yes he was wrong for telling her that he would try(or get) her the Jackpot or something. Funny, he would have been wrong either way, had he just said NO, that would not be what the customer wanted to hear, because he should have said what he did to the customer" I will talk to the manager and see what I can do". As far as the comment that he would get her at least 3000? I have no idea where or why he would have said this to the customer, or if it was a misunderstanding between the parties. I am not privie to what was said. All I know is that from home I let Addisyn know that all though he had not even talked to me, that we had not changed any rules or terms, and she was still not entitled to the win. By the way the casino host did give her a 200 free chip( which had terms and conditions) and no she did not deposit.
I was never attacking her, I was just explaining the situation from my end, in fact I have a working relationship with her, and as she said spent 45 minutes on the phone with her, and have always responded and worked with her on a number of "insider" questions she has asked me. In fact I really like her and have and still enjoy working with her. So I formally apologize for what might have been deemed an attack. As for not commenting, and only sending out thanks, that was because this thread has gone to a different direction from how it started and the original poster who brought up the question had all ready been paid. So there was no reason to bump a thread that had all ready run its course, so I just sent some thanks out instead of prolonging it.

 

[Addisyn]

Last response to set the record straight. Chuck didn't call to offer me anything. He called and said he had been reviewing my account. Chuck already knew about the RJ win and the large deposits figuring it was me making them.

He said he would speak to the owner of the casino, not to a manager. When I asked him if he meant Steve he said you were "mean". I told him you had always been nice to me. That is why I was left with the impression you were no longer with Shark Casino. He sounded like it had changed hands.

Chuck said I will get you that RJ because it was "wrong" for me not to have it. He said it shouldn't have been included in the T&Cs. What he said was I will get you the whole thing and if not I will get you at least $3000.00. This is the absolute and utter truth. Go talk to him. I just called the casino and he is off tonight. Perhaps, you can talk to him tomorrow.

finis

 

[Reef]

Online casinos need to stick to online communication, NOT phone &/or snail mail offers.

QFT!

 

[gerilege]

Payday

Today I received my courier cheque via Fedex from Shark Casino. I can't remember the exact date when I requested the cash-out, but I think it was ~3 weeks ago. My original cashout request was submitted a lot earlier (~6 weeks), but it took a few weeks until the "review" of my account has been finished and I also had some wr left.

There's definitely room left for cashout processing improvement, but I experienced no explicit/intended delay, and none of the customer service members' statements were contradictory.

It would be better if the casino would contact the player when there's a problem with cashout request, not just wait until the player contacts the casino. This small step would speed up the cashout process, and increase the overall quality of the casino's customer service.

So my shark casino summary:

+ Generous signup bonus credited without problems immediately
+ Help offered, when my credit card deposit failed.
+ Huge win was paid out according to the T&C
+ CS was always available when I tried
+ Got personal popups twice (congrats&ask for documentation)
+ The final promised date for sending out the check (last Monday) was likely kept or almost kept (check received today, should have been a bit faster via Fedex even considering oversea package).

0 My credit card was not accepted automatically online.

- WR tracking was likely not accurate in the casino client.
- My first cashout request was declined without comments, I had to phone CS (I didn't fulfil the wr.)
- I sent some verification documents, and got no reply.
- My second cashout was pending for maybe a week, I had to ask CS again, and got the reply that I had to fill out an authentication form. I sent it back (no reply again), but the cashout was still pending, and I had to phone once again and ask CS to have a look.
- Despite having no open issues, my cashout was only scheduled 6 day later than it would have been theoretically possible.

 

[sneakattack]

Just got my first 2500 of a larger cashout. It took 4 days from when i sent docs into the money hitting neteller. Im pretty impressed i was expecting to have to wait alot longer, now i get to see how long the next two payments take.

 

[phynqster]

Sneakattack, does that mean that we can take our time on the next couple of payments?
Gerilege, Do not forget to mention that you were a first time customer, who deposited with a CREDIT CARD from Hungury, and did not send in your paperwork for 2 weeks. That is what led to your delay, and also a check being mailed to you.

 

[winbig]

Gerilege, Do not forget to mention that you were a first time customer, who deposited with a CREDIT CARD from Hungury, and did not send in your paperwork for 2 weeks. That is what led to your delay, and also a check being mailed to you.

Did you miss:

- My second cashout was pending for maybe a week, I had to ask CS again, and got the reply that I had to fill out an authentication form. I sent it back (no reply again), but the cashout was still pending, and I had to phone once again and ask CS to have a look.

?

 

[winbig]

I love double posts

 

[jenn1381]

Sneakattack, does that mean that we can take our time on the next couple of payments?

Wow.. someone pays the casino a compliment, and you respond with a smart ass remark such as this? NO it doesn't mean you can take your friggin time, NO casino should have that right and it sickens me to death that so many seem to think they can! Can I take my time paying you for my deposit? If I didn't pay I'd be banned.

Unbelieveable.

 

[Reef]

Sneakattack, does that mean that we can take our time on the next couple of payments?

either a badly written joke / missed sarcasm or something is seriously wrong here.

 

[Addisyn]

Is there a reason why a withdrawal in paid in increments? Did the player cashout in several parts? I am seriously interested in this as I read another post about someone having a huge win at another casino and having to take monthly payments.

Is it written in the T&Cs or somewhere for each online casino you may make installment payments?

Thank you for your response.

 

[Reef]

What I'm confused about is why the online casino industry is as big as it is even after all of these issues of shady casinos, slow-payment, non-payment, shady advertising, etc.

 

[winbig]

either a badly written joke / missed sarcasm or something is seriously wrong here.

Even if it was sarcasm or a joke, it was hardly appropriate.

 

[Rusty]

It was obviously a joke though a misplaced one.Still, a bit harsh to crucify someone for having a sense of humour, he was just trying to empathise IMO.

 

[winbig]

It was obviously a joke though a misplaced one.Still, a bit harsh to crucify someone for having a sense of humour, he was just trying to empathise IMO.

If he would have actually thanked the player for the compliment, then maybe.....but, to each their own

 

[sneakattack]

Sneakattack, does that mean that we can take our time on the next couple of payments?

.....sarcasm, maybe. A little out of character for a rep that someone consistently doesnt pay on time.

Is there a reason why a withdrawal in paid in increments? Did the player cashout in several parts? I am seriously interested in this as I read another post about someone having a huge win at another casino and having to take monthly payments.

Is it written in the T&Cs or somewhere for each online casino you may make installment payments?

Thank you for your response.

Most RTGs have terms that invovle max payouts of 2-2.5k a week.

 

[siriuscirrus]

.....sarcasm, maybe. A little out of character for a rep that someone consistently doesnt pay on time.



Most RTGs have terms that invovle max payouts of 2-2.5k a week.

You are lucky on big cashouts if you get 2.5k a month even when its agreed to before a deposit on a deal is made.

 

[gerilege]

Thanks for the reply

Gerilege, Do not forget to mention that you were a first time customer, who deposited with a CREDIT CARD from Hungury, and did not send in your paperwork for 2 weeks. That is what led to your delay, and also a check being mailed to you.

I always appreciate when a CS rep replies on player's posts.

I tried to be quite objective in my post, but I have to be more precise.

I have sent my docs first on 7th November, and I mentioned that I couldn't find or download the required "authentication form" on your website. Got no reply.

At the same time I made a cash-out request. This request was rejected without any feedback. I learned via live chat that I didn't fulfil the wr. I assumed that I already fulfilled the wr, as the whole amount became withdrawable in the cashier. Earlier all the money was on my bonus account. I think everyone would assume that the wr is completed if the money becomes marked as "withrawable". But having another look, the comp points indicated that the wr was indeed not complete, so I completed the wr on 12th of November, and resubmitted the cashout request, which was again rejected without feedback.

On 20th November I received the voucher template, which I have sent back on 23th November. Got no reply again, and my cashout was still pending. Then on 27th or 28th I contacted the live chat for explanation. First I got the information, that I still have outstanding documentation, then I told that I have already sent them, and after a while I was promised that the payment will be made on 4th of December, but on 6th of December the tracking# was still unavailable. And I received the cheque on 11th of December. This is the whole story.

I never disputed that some part of the delay might have been caused by me. I just described that there's room for improvement. I also mentioned the good parts of my experience. The essential of my post is: "Let the customer now what's the problem immediately, if there's any!" So I can accept that from 7-12th November and 20-23rd November the ball was on my side. But periods between 12th-19th of November and 24th of November - 4th of December were partly wasted time, which we might have been able to shorten, if you were a bit more proactive.

Another small issue. As I already mentioned, I really appreciate your reply here. But it would be very nice, that the next time you mention Hungary, you could take care of the spelling. My English is very far from good, but I try to take care to never write something like Culifornia or Shurk Casino.

And just another small note, not directly issued to you, but to all casino reps. You explicitly mentioned credit card AND Hungary. I know the past - almost exclusively offline - issues, and I understand that all credit card processes are also in the player's interest. But please note that:
- Unsimilar to US., it's almost impossible to recall CC transactions from Hungary.
- I'm in the online gambling world since almost 4 years now, and I visit a lot of gambling forums. I can't remember one single problem with Hungarian CC deposits. I never heard about accusements, frauds or cheats in the online gambling world.

 

[lanidar]

I seem to recall that an ex-Virtual Casino manager that often posted here and the other site recently moved to Shark Casino, and was hoping to get things straightened up over there - *Virtual Ted* or *Phyngster* were his handles I think.

Shark Casino has a long and not altogether pleasant history on the Internet starting with its takeover by George Guiterrez's Angelciti group (experts at manouevring and hyping a penny stock)

There have been several corporate changes since then, but I'd bet that GG is still the puppet master over there, and he's probably feeling the chill of the UIGEA.

I was informed about this thread a couple of days ago.
After checking around, I found out that Teddy Boy / Phynqster HAD worked at Shark.
I am also led to believe that he was fired sometime in December.
My heart bleeds for him.

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