On Sunday 10/1 while watching football I received a phone call from "Alex" a casino rep from Shark Casino offering me a 350% unlimited bonus with a
25x B+D playthru
I asked if I could play Blackjack and if so did it change the wagering requirement?
Yes I could play Blackjack and no it didn't change the 25x WR Alex answered.
I thanked him for the offer and later that afternoon I logged in to Shark and deposited $100 and put in the code Alex gave me and received a $200 bonus
I called Alex and he said to give him 5 minutes and he would fix the bonus
I asked once again if Blackjack was ok / was the WR 25x/ and the PT
would be $450x25= $11,250 and he said yes you are correct.
I started to play with $450 @$10 a hand and got distracted watching football and lost count of my amount wagered so i went to the cashier and found that
info was not available but that the amount I could withdraw was $0.
I continued play and when I later went back to the cashier and found that I
could withdraw $395 so I figured that I had met my WR and withdrew that total.
Now 3 days later with no deposit to my Neteller account I go back to Shark
and find the $395 back in my casino account so back to the cashier and I see
in the Transaction that the withdrawl was reversed and a box popped up telling me that I had not meet my WR of $18000 and that I had played $5245.
So I call Shark -asked for "Alex" and was told that he wasn't expected in anytime soon
I explained the whole problem to the CS rep and when he wouldn't do asked
to speak with the manager"Steve" - the CS rep went off to get him and came back to say that "Steve" would not take my call but the PT was 35x or $18000
I told him that I was very unhappy with the whole thing and he said to email"Steve" but it wouldn't change a thing.
I didn't have a problem with their amount I had wagered so I went in and played some more to get my wagering to $11250 but naturally
I busted out before I reached that.
I promptly removed Sharks software and have learned from this.
I should have asked Alex to email me the offer with all T&Cs so I had proof.