Shame about Slots Millions

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
Turns out that it wasn't worth PMing Charlotte (the rep) as she hasn't responded for nearly a week, after promising to do so.

Using the forum to try and shame a rep because you are upset with something unrelated isnt really how this works and it isnt cool at all. You seem like you are trying to get a mob going here but you wont find many people who are willing to get behind you when its clear what you are doing.

Been awhile since I played here, I like their casino but sadly they took away thunderkick and BTG. Do we know the reason slotsmillion had to do this because I dont think ive come across any other casinos doing this
 

pmhcfc

Experienced Member
Joined
Oct 31, 2008
Location
UK
Not at all...Just being honest...I feel it's the rep who is trying to name and shame...My long, in depth, really what I feel / think comments are made via PM...

And I'm sure if you go look they do have some Thunderkick and BTG games there...unless there were specific games you wanted to play and those are now gone.

Using the forum to try and shame a rep because you are upset with something unrelated isnt really how this works and it isnt cool at all. You seem like you are trying to get a mob going here but you wont find many people who are willing to get behind you when its clear what you are doing.

Been awhile since I played here, I like their casino but sadly they took away thunderkick and BTG. Do we know the reason slotsmillion had to do this because I dont think ive come across any other casinos doing this
 

Charlotte

Dormant account
Joined
May 24, 2017
Location
Barcelona
Hello pmhcfc,

I just replied to your PM. I understand your opinion about how outrageous my reply was to you, even though I don't share it. Your post implied that we don't bother answering to our customers despite the fact that we pretend to. You say it was just you being honest, I believe it was the honest expression of your discontent supported by a slightly exaggerated picture of what happened. I see no reason to let you shame me or our team for no reason but to satisfy you and yes I do believe it was necessary to clarify how the communication went so everyone can have his own opinion based on few facts. I intended my post to clarify things a bit and be rude and polite enough to express that I respect you and put good will in this but I am expecting the same kind of respect and good will in return otherwise there is no point in discussions.

Should we never find an agreement on that last matter, know that like I told you in my PM, you made your point and I will raise your feedback about our Customer Service policy / our CasinoMeister rep policy to the management which will definitely take actions if we get the same kind of feedback from other customers.

@lockinlove, I sent you a PM about it with more explanations but the bottom line is: we do have BTG and Thunderkick available
 

BillyBonanza

Senior Member
webby
Joined
Oct 10, 2017
Location
Earth
Does slotsmillion plan on introducing a new cashout method because their changes are very bad. Instead of now the small fee from the bank we are being charged between $100 and $200 in fees depending on the amount.

They send the cashout in euros now instead of our currency so when it gets exchanged all the currency exchange fees take effect and hammer us quite badly.
 

Charlotte

Dormant account
Joined
May 24, 2017
Location
Barcelona
Hello BillyBonanza,

Let me link you a post I wrote few months ago about how International Wire Transfers are paid on SlotsMillion. Our Payment Manager confirmed me we didn't make any change to the way Wire Transfers are processed: we credit players with 3% more than the actual withdrawal amount to cover a part of the fees, although we absolutely have no control over it. In particular, if your fee went from small to high all of a sudden it is likely that your bank applied a change and raised the charges. Another bank would charge you differently.

We have now EcopayZ available as withdrawal method in your country so that could be a good alternative if that is a method you are familiar with.

Regards
 

BillyBonanza

Senior Member
webby
Joined
Oct 10, 2017
Location
Earth
Hey thanks for the reply.

I called the bank and they told me nothing has changed. I was told you do not send the funds in Canadian dollars anymore and instead send it in euros, so then the bank charges currency exchange fees and then your typical lower market exchange rate crap banks do for more profit.

Its very hard to use ecopayz now because they only allow visa to deposit. And visa blocks such sites like this so I cannot use them. I have tried trust me.
 

Charlotte

Dormant account
Joined
May 24, 2017
Location
Barcelona
Hey thanks for the reply.

I called the bank and they told me nothing has changed. I was told you do not send the funds in Canadian dollars anymore and instead send it in euros, so then the bank charges currency exchange fees and then your typical lower market exchange rate crap banks do for more profit.

Its very hard to use ecopayz now because they only allow visa to deposit. And visa blocks such sites like this so I cannot use them. I have tried trust me.

Hello BillyBonanza,

Thank you for the feedback. I'll forward it to our Payment team.

Regards
 

Lincolnuk

Meister Member
MM
Joined
Dec 9, 2012
Location
Lincolnshire
wife just been told it will take until Wednesday to process her withdrawal. I get they dont work weekends but as she put it in Friday.... Really that be 5 days pending by then. Thats a joke for a fully veri account
 

brianleeporter

Dormant Account
Joined
Jul 4, 2014
Location
liverpool-England
wife just been told it will take until Wednesday to process her withdrawal. I get they dont work weekends but as she put it in Friday.... Really that be 5 days pending by then. Thats a joke for a fully veri account

Usually very fast processing when I have withdrawn previously. Usually have my money within 48 hours into my bank.

I made a withdrawal earlyhours Sunday morning and waiting now. Suppose you just got to be pantient.

Usually very fast and realible.
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
I am excited to have my cashout from last week but also a bit nervous to see how bad I get dinged with fees since their new cashout method is terrible for Canada
 

barbara12

Senior Member
Joined
Apr 17, 2015
Location
Canada
Hey thanks for the reply.

I called the bank and they told me nothing has changed. I was told you do not send the funds in Canadian dollars anymore and instead send it in euros, so then the bank charges currency exchange fees and then your typical lower market exchange rate crap banks do for more profit.

Its very hard to use ecopayz now because they only allow visa to deposit. And visa blocks such sites like this so I cannot use them. I have tried trust me.

Billy if you call Visa they will clear the transaction. Same thing happened to me and they unblocked it after I called. Try depositing again using Visa and when the transaction gets blocked call them. I can't remember what their reason was for blocking Ecopayz but it was no problem after I cleared this up with them (you may not want to mention that you are using the card for gambling purposes).
 

Charlotte

Dormant account
Joined
May 24, 2017
Location
Barcelona
wife just been told it will take until Wednesday to process her withdrawal. I get they dont work weekends but as she put it in Friday.... Really that be 5 days pending by then. Thats a joke for a fully veri account

Hello,

We are currently delayed on processing Trustly payments for UK players - long story short we had several big winners to pay and have to refill the UK/£ account and are waiting for the transfer to our Trustly account to go through so we can pay all waiting WTD. We're expecting the transfer to go through anytime soon but I suppose the customer support announced Wednesday as a safe estimation. We apologize for the delay and hope it will be unlocked soon. I can confirm Brian that there is nothing blocking in your account (the withdrawal is approved by the Payment & Fraud team) it's only a matter of getting the money so we push the button to pay. Lincolnuk, if you provide me with your wife's username by PM I can check her account as well.


I am excited to have my cashout from last week but also a bit nervous to see how bad I get dinged with fees since their new cashout method is terrible for Canada

Hello Lockinlove,

When you receive the payment, would you mind sending me a PM with the actual amount you receive? We pay a part of the fees but if they get higher we can try to cover some more of it, so I can forward it to our Payment manager.

Regards
 

brianleeporter

Dormant Account
Joined
Jul 4, 2014
Location
liverpool-England
Hello,

We are currently delayed on processing Trustly payments for UK players - long story short we had several big winners to pay and have to refill the UK/£ account and are waiting for the transfer to our Trustly account to go through so we can pay all waiting WTD. We're expecting the transfer to go through anytime soon but I suppose the customer support announced Wednesday as a safe estimation. We apologize for the delay and hope it will be unlocked soon. I can confirm Brian that there is nothing blocking in your account (the withdrawal is approved by the Payment & Fraud team) it's only a matter of getting the money so we push the button to pay. Lincolnuk, if you provide me with your wife's username by PM I can check her account as well.




Hello Lockinlove,

When you receive the payment, would you mind sending me a PM with the actual amount you receive? We pay a part of the fees but if they get higher we can try to cover some more of it, so I can forward it to our Payment manager.

Regards


Ok thank you for the reply.

Just have to wait a little longer :)
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
Hello,

We are currently delayed on processing Trustly payments for UK players - long story short we had several big winners to pay and have to refill the UK/£ account and are waiting for the transfer to our Trustly account to go through so we can pay all waiting WTD. We're expecting the transfer to go through anytime soon but I suppose the customer support announced Wednesday as a safe estimation. We apologize for the delay and hope it will be unlocked soon. I can confirm Brian that there is nothing blocking in your account (the withdrawal is approved by the Payment & Fraud team) it's only a matter of getting the money so we push the button to pay. Lincolnuk, if you provide me with your wife's username by PM I can check her account as well.




Hello Lockinlove,

When you receive the payment, would you mind sending me a PM with the actual amount you receive? We pay a part of the fees but if they get higher we can try to cover some more of it, so I can forward it to our Payment manager.

Regards

Hey I got $1288..so $12 on fees which is ok with me! Thanks for covering some of those crazy fees!

Now you guys just need a reward system in your casino and you would be one of the best by far :)
 

Sonict

Meister Member
mm1
Joined
Mar 25, 2017
Location
Ontario, Canada
Hello BillyBonanza,

Let me link you a post I wrote few months ago about how International Wire Transfers are paid on SlotsMillion. Our Payment Manager confirmed me we didn't make any change to the way Wire Transfers are processed: we credit players with 3% more than the actual withdrawal amount to cover a part of the fees, although we absolutely have no control over it. In particular, if your fee went from small to high all of a sudden it is likely that your bank applied a change and raised the charges. Another bank would charge you differently.

We have now EcopayZ available as withdrawal method in your country so that could be a good alternative if that is a method you are familiar with.

Regards

Thank you so much for adding Ecopayz as a cashout method! This was actually the reason why I haven't played at SlotsMillion for a few months since I had enough of the Bank Wire fees and all and I rarely transfer my funds from Ecopayz to my bank account which would cost me about $15+ CAD without a "International fee" charged by my bank.

P. S BTW, BillyBonanza. You can load up your Ecopayz account with using... Instadebit! Really, it is a thing even if I don't use that method for Ecopayz.
 
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