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SERIOUS PROBLEM (please read)

Discussion in 'America the Beautiful' started by babs7262, Nov 8, 2007.

    Nov 8, 2007
  1. babs7262

    babs7262 Banned User

    Occupation:
    On Disability,p/t online slots reviewer
    Location:
    PA
    Im in a panic and Im not sure if this belongs here. My bank still is not open but I think I know what is happening.

    I know what Im about to say is serious accusations, but there is no other possible way in my eyes. PLEASE READ

    I did my online banking to find my checking account wiped to zero. Granted, I didnt have alot, but they still drained it to a UK location.

    PLEASE: tell me if you are gaming at Grand Mondial ASAP and tell me if when you chose $20 lately, it goes to your account as $19.99

    I am asking because EVERYTIME I see a w/d from GM, there is another w/d for You must register/login in order to see the link. for the same amount. So far I found atleast 4. I was wondering my account was dropping. This site is a vintage album place in the UK and I only get a charge after I see a w/d for the same exact $19.99 from Grand Mondial.

    This is very serious...Rich and I are in trouble here. Im in a panic and crying because I dont know what to do. Do I call GM? I already left a message with my bank. This has never happened to me before and now I have all of these overdraft protection fees because it's connected to my savings.

    I cant deal with this right now and need some help. PLEASE....do not tell me what I might of done wrong, Im emotionally not ready for any "your dumb" stuff. I NEED SOME VALUE AND SAFE ADVICE, this is a serious accusation but it can't be anyone else. Until a few weeks ago, when I w/d $20 from GM , it came out $20, ever since it changed to $19.99, that is when these unauthorized charges starting at the SAME EXACT TIME as these w/d's from GM
     
    1 person likes this.
  2. Nov 8, 2007
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I'm contacting the casino now to see if they can assist in finding out what's going on.
     
  4. Nov 8, 2007
  5. babs7262

    babs7262 Banned User

    Occupation:
    On Disability,p/t online slots reviewer
    Location:
    PA
    Thank You


    I called them and the first time they hung up on me before I gave them any info

    The second time they said they would cancel the card and they want me to go through my online statement I FOUND 2 MORE. They want me to send it to them but Im not getting a good feeling from them.

    Im pretty scared that this money is gone but Ill try, gotta go do this
     
  6. Nov 8, 2007
  7. Mario

    Mario Dormant account

    Occupation:
    CSC Supervisor
    Location:
    South Africa


    Hi there babs7262,

    We can confirm that in fact it is correct in that our gateway does only take $19.99 if you make a $20 deposit, but you mention a descriptor: You must register/login in order to see the link. which is not us at all.

    We will gladly investigate into this matter for you and for us to do so we will need to request the following from you?

    Can you please send me a copy of your bank statement which shows where these payments have taken place?

    We will need an official copy of a bank statement from your bank and it cant be an online statement.

    Please can you send this to me as soon as possible for us to start the investigation for you?

    Hope to hear from you soon in order to get this matter resolved.

    Best regards,
    Mario
    PlayShare Group Representative

    P.S feel free to email it to the email address below:
     
  8. Nov 8, 2007
  9. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    The money is far from lost. The bank can process chargebacks on normal transfers and it doesn't have to be a credit / debt card account. So in regards to You must register/login in order to see the link., simply tell the bank that this is an unauthorized charge.
     
  10. Nov 8, 2007
  11. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    Less than an hour, excellent - Meister Membership has its privaledges!
     
    1 person likes this.
  12. Nov 8, 2007
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Are you referring to the casino or the music website?
     
  14. Nov 8, 2007
  15. Mario

    Mario Dormant account

    Occupation:
    CSC Supervisor
    Location:
    South Africa
    Hi Babs7262,

    Can you please confirm is it us who you tried to call in other words the casino or that music store?

    I had a look at the site in mention and they seem to be a music portal of some sort which is not at all affiliated in any sort or way to us.

    In any case do forward your bank statement to me so that we can ensure that everything is in order on our side.

    Best regards
    Mario
    PlayShare Group Representative
     
  16. Nov 8, 2007
  17. babs7262

    babs7262 Banned User

    Occupation:
    On Disability,p/t online slots reviewer
    Location:
    PA
    I tried calling the music place and it was an answering machine (an american) I emailed them as well

    The call I was referring to was Grand Mondial. The problem is that I dont have a car and Im not suppose to drive. I only have bank statements online. Maybe I can call my bank and have them send them the statements for me Mario

    The bank just opened 12 minutes ago, Ill let you know what they say. Thank you for your fast response, Im starting to feel a little better but am still scared
     
  18. Nov 8, 2007
  19. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    You can take screenshots of your statements online Babs, it should suffice.
     
  20. Nov 8, 2007
  21. babs7262

    babs7262 Banned User

    Occupation:
    On Disability,p/t online slots reviewer
    Location:
    PA
    do you mean screenshots for here or for Mario? I could do that for Mario, I just sent an email that I had to copy. I will try the SS thing, thanks as well
     
  22. Nov 8, 2007
  23. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Well, I hope this was just some CSR pushing the wrong button while you were on hold instead of "Oh shit, it's babs again!" click :p
     
    1 person likes this.
  24. Nov 8, 2007
  25. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    For Mario.:thumbsup:
     
  26. Nov 8, 2007
  27. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    PURCHASE vintagevibez 11/02
    PURCHASE This email is not visible to you. 10/28

    These purchases are either from Clubworld, Jackpot City, Grand Hotel, and Casino Grand Bay. I noticed they are using another servicer also and the funds are 1 penny shy of the actual amount. I got an email from them stating this, but can't remember which casino.

    These are the only casinos I play at every once in a while and the funds are withdrawn through them which matches my play less the penny..

    Hope this helps.
     
    3 people like this.
  28. Nov 8, 2007
  29. Mario

    Mario Dormant account

    Occupation:
    CSC Supervisor
    Location:
    South Africa
    Hi there Babs7262,

    I just would like to inform you that I've forwarded what you have sent to me to the relevant department for investigation and will get back to you via email as well as this post as soon as when I received any further information pertaining to this issue.

    I can assure you that should there be any irregularities in this we will gladly fix it but in regards to that actual site and billing descriptors we have no affiliation at all.

    I'll get back to you as soon as when I receive any further information to provide you with.

    Best regards
    Mario
    PlayShare Group Representative
     
  30. Nov 8, 2007
  31. Mario

    Mario Dormant account

    Occupation:
    CSC Supervisor
    Location:
    South Africa
    Bryan come no we've had many dealings and do you really believe that we will drop to levels like that.

    We did have a bit of a hick-up with the phones earlier and the phone call must have just lost connection.

    But if that is not the case then I will personally kick some booty around here.

    Anyway all of the best.
    Mario
    Playshare Group Representative
     
    3 people like this.
  32. Nov 8, 2007
  33. everyday

    everyday Experienced Member

    Occupation:
    Retired
    Location:
    British Columbia, Canada
    double charges

    omg Babs..my heart was in my throat when I read this..I am having a similar problem with a double charge of $100. that occurred last week from eCheck through an MG casino. I am scared too but only have the one double dip so far as I caught it quickly and stopped depositing right away. It is from the usual echeck processor, so my problem is not exactly the same and the casino is working on it...but...in light of what's happening to you I'm thinking I should at least post a warning about it in a separate thread. Believe me I know what you're going through and I hope everything works out for both of us. Good Luck!!
     
    1 person likes this.
  34. Nov 8, 2007
  35. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    Hi Babs

    I read your post and I just wanted to say that I hope everything is resolved in your favor quickly.
    Your contributions to the forums are always given in such a nice and kind way.
    You are a Sweetheart! :)
    Hang in there.

    BB
     
    1 person likes this.
  36. Nov 8, 2007
  37. babs7262

    babs7262 Banned User

    Occupation:
    On Disability,p/t online slots reviewer
    Location:
    PA
    It get worse.....This goes all the way back past to the July area and Im out $534.00, the bank is going to do a charge back. ClubWorld says clubworld in my bank.

    I don't know what to think. I signed up at GM in July, I dont know if someone uses the card when I coincidently make a deposit at GM for the same amount or if someone is using my card for this vintagevibez from the casino

    Like I said, it is sure a coincidence and I hate pointing fingers, but what would you guys think. It's 2 separate operations going on, there is also another one for prtplay.com/cyclist?

    I don't think it's GM alone, I think there is someone else too. There is only one with a phone number and the others dont have phone numbers attached. That voip is not a casino..I looked up the addy and it comes up some phone service. Like I said, ClubWorld comes up as clubworld, has been since day one.

    I sure hope the bank justs credits my account. My card is hot, so noone can use it anymore. Looks like Ill be hanging out for a week and not be able to gamble. Atleast we have the contest on Saturday, that will give me something to do.

    What a week from Hell it's been!
     
  38. Nov 8, 2007
  39. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    Hi Babs,

    From my experience with merchant facilities, I highly doubt the CSR's at GM are able to see your credit card details. The transaction occurs only between GM's server (or directly on the merchant's provider server) utilising SSL, so rest assured that your details are secure.

    If anything, the staff would probably only be able to see the last four digits for verification purposes. I'm not sure if GM do this, but some casinos ask you to even blank some numbers when providing an image of your credit card for verification purposes.

    Maybe Mario can confirm how credit card details are handled.
     

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