kenneth2816
Dormant account
- Joined
- Feb 25, 2006
- Location
- North Carolina
Been awhile since I gambled online, but I got a promo via US Mail with 25 free so I saw Casinomister seal, and hey, I love Mocrogaming. After failing to meet promo cash out terms, I deposited $50.00 via Credit Card and cashed out at $350.00 on June 5th. Not bad. After the 24 hour waiting period, I got a request for verification of all my "details", though this was not stated anywhere in T&C that I could see, prior to my deposit. No big deal, I sent everything in and got a prompt response I was good to go.
In the mean time, I continued depositing (though I had some difficulties at first with my bank) and I logged another $100.00 cash out. Due to my own negligence in reading withdrawal terms, I failed to catch that USA cannot use credit cards to withdraw, so I was given two options of an e Wallet or wire transfer.
At this time my account showed ONE pending withdrawal of $450.00 total.
The casion tried to set up a "use my wallet account", but for some reason, the software stated that my e-mail was "already in the system" and I could not register an account. The really wierd things is that I kept getting messages that "password has been sent to your e-mail", yet I never got anything in my e-mail, so out of suspicion, I e-mailed the casino explaining the issue and asked for a wire transfer instead. I was told there would be a "4-7 day processing time" and the fee was $25.00. OK, not so bad.
Well, 4-7 days passed, nothing in my bank. I e-mailed again and was told "I would be notified yada yada yada".
Then, I saw a debit to my bank account I did not recognize. It took a bit of research to find a web page, and I queried the debit. Turns out it was a Red Flush deposit only it was different from all the other 7 or 8 deposits I had made. I sent an e-mail saying OK I just did not recognize the name of the clearing house.
I continued to deposit and play, and after ANOTHER 7 days, I e-mailed asking about my wire transfer. I was told it had been delayed because I queried one of the deposits I made. Then I got the ususal "you will be notified response". I sent a rather lengthy e-mail stating my confusion at the length of time the wire transfer was taking, because everything I read indicated a maxiumum of 10 working days AFTER the withdrawal had cleared.
I got a response that my $100.00 cash out could not be credited because there is a minimum withdrawal amount of $100.00 (something else I have yet to locate in their T&C), and with a $25.00 fee for a waire transfer, my balance would fall below the $100.00 minimum. CS said they could reverse that $100.00 back to my account.
I stated that my account showed only ONE pending withdrawal and ONE ID# for a total of $450.00. I got another "you will be notified" message and decided if $100.00 is holding up $350.00, go ahead and reverse the withdrawal.
You guessed it. I got an e-mail saying my request had been forwarded and "I would be notified" when the $100.00 would be in my account.
Repeatedly, all I have desired is a realistic time table that the funds would reach my bank. I don't acept that because I queired one $20.00 depsoit, that this should delay the process. I also dont accept that after I was sent a staement by e-mail of a pending withdrawal of $450.00, I shoould be told the $100.00 cannot be withdrawn, or that it should be a seperate item.
I do not acceptthat it takes all this time, and I am very, very annoyed and disappointed that I cannot get a straight answer. We are closing in on close to 30 days now after my initial withdrawal was approved, processed. I am willing to settle for the $100 reversal, but hell even that seems to be taking close to a week to credit back to my account. I really don't even want this.
I have all the e-mails, etc, but They are too numerous to post here. I will and can howewver, upon request. I checked but did not see a contact listed on Casinomister for this casion, which I find a bit unusual given the special status awarded by Casinomeister. Not slamming Bryan, but I think it would be in Red Flush's best interest to list here, at least out of respect for this site and its reputation.
I've been gambling online since 2000. Not once have I ever been cheated, banned, called a bonus abuser, or failed to get what I won. I only play certain groups of casinos and 99% are accredited here.
I give up on trying to work with Red Flush. I want $450.00, not $350.00 and a $100.00 reversal. Why did it take Red Flush 7-10 days to point out to me there was a $100.00 minimum cash out? Why did they decide to break my withdrawals into two events after they sent me an e-mail showing ONE total? Why, after I reluctantly "agreed" (what choice was there) to the $100 reversal, is it still NOT in my account?
Hey, I like Microgaming. Red Flush seemed like a great choice being relatively new. I am "grandfathered" in on most other MC casinos, and still play at my favorites with ZERO issues.
I gotta get this "Use My Wallet" thing, but do you need one for each casino or what?
Any feedback, comments, suggestions or help would be appreciated. It is the principle more than the money. I know Microgaming and I know Casinomeister, so I know I will eventually get my money.
But I am pissed at the run around, misleading terms, vague response and bascially no real concern for me as a player.
In the mean time, I continued depositing (though I had some difficulties at first with my bank) and I logged another $100.00 cash out. Due to my own negligence in reading withdrawal terms, I failed to catch that USA cannot use credit cards to withdraw, so I was given two options of an e Wallet or wire transfer.
At this time my account showed ONE pending withdrawal of $450.00 total.
The casion tried to set up a "use my wallet account", but for some reason, the software stated that my e-mail was "already in the system" and I could not register an account. The really wierd things is that I kept getting messages that "password has been sent to your e-mail", yet I never got anything in my e-mail, so out of suspicion, I e-mailed the casino explaining the issue and asked for a wire transfer instead. I was told there would be a "4-7 day processing time" and the fee was $25.00. OK, not so bad.
Well, 4-7 days passed, nothing in my bank. I e-mailed again and was told "I would be notified yada yada yada".
Then, I saw a debit to my bank account I did not recognize. It took a bit of research to find a web page, and I queried the debit. Turns out it was a Red Flush deposit only it was different from all the other 7 or 8 deposits I had made. I sent an e-mail saying OK I just did not recognize the name of the clearing house.
I continued to deposit and play, and after ANOTHER 7 days, I e-mailed asking about my wire transfer. I was told it had been delayed because I queried one of the deposits I made. Then I got the ususal "you will be notified response". I sent a rather lengthy e-mail stating my confusion at the length of time the wire transfer was taking, because everything I read indicated a maxiumum of 10 working days AFTER the withdrawal had cleared.
I got a response that my $100.00 cash out could not be credited because there is a minimum withdrawal amount of $100.00 (something else I have yet to locate in their T&C), and with a $25.00 fee for a waire transfer, my balance would fall below the $100.00 minimum. CS said they could reverse that $100.00 back to my account.
I stated that my account showed only ONE pending withdrawal and ONE ID# for a total of $450.00. I got another "you will be notified" message and decided if $100.00 is holding up $350.00, go ahead and reverse the withdrawal.
You guessed it. I got an e-mail saying my request had been forwarded and "I would be notified" when the $100.00 would be in my account.
Repeatedly, all I have desired is a realistic time table that the funds would reach my bank. I don't acept that because I queired one $20.00 depsoit, that this should delay the process. I also dont accept that after I was sent a staement by e-mail of a pending withdrawal of $450.00, I shoould be told the $100.00 cannot be withdrawn, or that it should be a seperate item.
I do not acceptthat it takes all this time, and I am very, very annoyed and disappointed that I cannot get a straight answer. We are closing in on close to 30 days now after my initial withdrawal was approved, processed. I am willing to settle for the $100 reversal, but hell even that seems to be taking close to a week to credit back to my account. I really don't even want this.
I have all the e-mails, etc, but They are too numerous to post here. I will and can howewver, upon request. I checked but did not see a contact listed on Casinomister for this casion, which I find a bit unusual given the special status awarded by Casinomeister. Not slamming Bryan, but I think it would be in Red Flush's best interest to list here, at least out of respect for this site and its reputation.
I've been gambling online since 2000. Not once have I ever been cheated, banned, called a bonus abuser, or failed to get what I won. I only play certain groups of casinos and 99% are accredited here.
I give up on trying to work with Red Flush. I want $450.00, not $350.00 and a $100.00 reversal. Why did it take Red Flush 7-10 days to point out to me there was a $100.00 minimum cash out? Why did they decide to break my withdrawals into two events after they sent me an e-mail showing ONE total? Why, after I reluctantly "agreed" (what choice was there) to the $100 reversal, is it still NOT in my account?
Hey, I like Microgaming. Red Flush seemed like a great choice being relatively new. I am "grandfathered" in on most other MC casinos, and still play at my favorites with ZERO issues.
I gotta get this "Use My Wallet" thing, but do you need one for each casino or what?
Any feedback, comments, suggestions or help would be appreciated. It is the principle more than the money. I know Microgaming and I know Casinomeister, so I know I will eventually get my money.
But I am pissed at the run around, misleading terms, vague response and bascially no real concern for me as a player.
do NOT Deposit again until you get your withdraw quit feeding them
it makes no sense that they say $450 pending but are saying you have to reverse the $100
