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Resolved Serious Cash Out Issues Red Flush

Discussion in 'Casino Complaints - Non-Bonus Issues' started by kenneth2816, Jun 28, 2009.

    Jun 28, 2009
  1. kenneth2816

    kenneth2816 Dormant account

    Occupation:
    Transportation Management
    Location:
    North Carolina
    Been awhile since I gambled online, but I got a promo via US Mail with 25 free so I saw Casinomister seal, and hey, I love Mocrogaming. After failing to meet promo cash out terms, I deposited $50.00 via Credit Card and cashed out at $350.00 on June 5th. Not bad. After the 24 hour waiting period, I got a request for verification of all my "details", though this was not stated anywhere in T&C that I could see, prior to my deposit. No big deal, I sent everything in and got a prompt response I was good to go.

    In the mean time, I continued depositing (though I had some difficulties at first with my bank) and I logged another $100.00 cash out. Due to my own negligence in reading withdrawal terms, I failed to catch that USA cannot use credit cards to withdraw, so I was given two options of an e Wallet or wire transfer.

    At this time my account showed ONE pending withdrawal of $450.00 total.

    The casion tried to set up a "use my wallet account", but for some reason, the software stated that my e-mail was "already in the system" and I could not register an account. The really wierd things is that I kept getting messages that "password has been sent to your e-mail", yet I never got anything in my e-mail, so out of suspicion, I e-mailed the casino explaining the issue and asked for a wire transfer instead. I was told there would be a "4-7 day processing time" and the fee was $25.00. OK, not so bad.

    Well, 4-7 days passed, nothing in my bank. I e-mailed again and was told "I would be notified yada yada yada".

    Then, I saw a debit to my bank account I did not recognize. It took a bit of research to find a web page, and I queried the debit. Turns out it was a Red Flush deposit only it was different from all the other 7 or 8 deposits I had made. I sent an e-mail saying OK I just did not recognize the name of the clearing house.

    I continued to deposit and play, and after ANOTHER 7 days, I e-mailed asking about my wire transfer. I was told it had been delayed because I queried one of the deposits I made. Then I got the ususal "you will be notified response". I sent a rather lengthy e-mail stating my confusion at the length of time the wire transfer was taking, because everything I read indicated a maxiumum of 10 working days AFTER the withdrawal had cleared.

    I got a response that my $100.00 cash out could not be credited because there is a minimum withdrawal amount of $100.00 (something else I have yet to locate in their T&C), and with a $25.00 fee for a waire transfer, my balance would fall below the $100.00 minimum. CS said they could reverse that $100.00 back to my account.

    I stated that my account showed only ONE pending withdrawal and ONE ID# for a total of $450.00. I got another "you will be notified" message and decided if $100.00 is holding up $350.00, go ahead and reverse the withdrawal.

    You guessed it. I got an e-mail saying my request had been forwarded and "I would be notified" when the $100.00 would be in my account.

    Repeatedly, all I have desired is a realistic time table that the funds would reach my bank. I don't acept that because I queired one $20.00 depsoit, that this should delay the process. I also dont accept that after I was sent a staement by e-mail of a pending withdrawal of $450.00, I shoould be told the $100.00 cannot be withdrawn, or that it should be a seperate item.

    I do not acceptthat it takes all this time, and I am very, very annoyed and disappointed that I cannot get a straight answer. We are closing in on close to 30 days now after my initial withdrawal was approved, processed. I am willing to settle for the $100 reversal, but hell even that seems to be taking close to a week to credit back to my account. I really don't even want this.

    I have all the e-mails, etc, but They are too numerous to post here. I will and can howewver, upon request. I checked but did not see a contact listed on Casinomister for this casion, which I find a bit unusual given the special status awarded by Casinomeister. Not slamming Bryan, but I think it would be in Red Flush's best interest to list here, at least out of respect for this site and its reputation.

    I've been gambling online since 2000. Not once have I ever been cheated, banned, called a bonus abuser, or failed to get what I won. I only play certain groups of casinos and 99% are accredited here.

    I give up on trying to work with Red Flush. I want $450.00, not $350.00 and a $100.00 reversal. Why did it take Red Flush 7-10 days to point out to me there was a $100.00 minimum cash out? Why did they decide to break my withdrawals into two events after they sent me an e-mail showing ONE total? Why, after I reluctantly "agreed" (what choice was there) to the $100 reversal, is it still NOT in my account?

    Hey, I like Microgaming. Red Flush seemed like a great choice being relatively new. I am "grandfathered" in on most other MC casinos, and still play at my favorites with ZERO issues.

    I gotta get this "Use My Wallet" thing, but do you need one for each casino or what?

    Any feedback, comments, suggestions or help would be appreciated. It is the principle more than the money. I know Microgaming and I know Casinomeister, so I know I will eventually get my money.

    But I am pissed at the run around, misleading terms, vague response and bascially no real concern for me as a player.
     
  2. Jun 28, 2009
  3. daera

    daera Ueber Meister webmeister

    Occupation:
    The Hodgepodge
    Location:
    USA
    1 person likes this.
  4. Jun 28, 2009
  5. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    I can't help you with Red Flush but I can tell you that your Use My Wallet is yours and can be used at any casino that accepts deposits using it.

    Contact the rep here and if that doesn't work, Pitch A Bitch here but make sure that your read the instructions first. Foremost being, don't make anymore posts on this subject here. Bryan or Maxd will help if you follow the instructions.
     
    2 people like this.
  6. Jun 28, 2009
  7. everyday

    everyday Experienced Member

    Occupation:
    Retired
    Location:
    British Columbia, Canada
    interesting...

    I believe their Banking Dept is not quite at the level it should be. A couple of weeks ago I joined Red Flush and tried to use my usual depositing method which is Echeck. My transaction was immediately blocked and upon numerous calls & emails with CS who stated the ususal, overly used line "the problem is not at our end", and following extensive leg work on my part with Echeck, of course the problem is at the casino's end. My emails were forwarded to the Banking Dept for further investigation. No response from them to date. Luckily I wasn't even given the chance to make a deposit and have since uninstalled. Very disappointing as this was the one of the first downloads from the Miester's site that I tried. Sorry Red Flush..not too impressed here.
     
  8. Jun 28, 2009
  9. kenneth2816

    kenneth2816 Dormant account

    Occupation:
    Transportation Management
    Location:
    North Carolina
    Thanks

    Daera, I did not see the link, thank you for posting. To be honest, since itappears there hasn't been any recent activity (shows last sign on June 8th), I'll not avail myself ot his option, but will also not pass judgement since there may be a valid reason.

    My main reason in posting was for feedback, and to see if others had issues before I escalated this. I'm not wanting to be negative, so I will take the suggestion of not posting here further and give it a day or so before I PAB.

    Thanks so much.

    Ken
     
  10. Jun 29, 2009
  11. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    it is a Min of $100 to withdraw

    ok you say this here

    I give up on trying to work with Red Flush. I want $450.00, not $350.00 and a $100.00 reversal. Why did it take Red Flush 7-10 days to point out to me there was a $100.00 minimum cash out? Why did they decide to break my withdrawals into two events after they sent me an e-mail showing ONE total? Why, after I reluctantly "agreed" (what choice was there) to the $100 reversal, is it still NOT in my account


    now on the 1st withdraw of $450 that is from 1 deposit so we will call it your 1st transaction you have to remember they will take their fee from that $450

    now your 2nd transaction where you withdraw $100 that is totally seperate from your 1st withdraw so that is why they are saying that it cost $25 to withdraw I would reverse it an try to build it up as they are not gonna let you withdraw it

    now is it possible that you can reverse both withdrawels an then make a withdrawel in the amount of $550 then they charge you the 1 time fee of $25

    an for the love of Money :) do NOT Deposit again until you get your withdraw quit feeding them

    every time I requested a withdraw from them I always got it if it was above $100 or even at $100 to Usemywallet you should email Usemywallet an say hey whats my log in info

    an last but not least

    Good Luck

    Cindy:rolleyes:
     
  12. Jun 29, 2009
  13. kenneth2816

    kenneth2816 Dormant account

    Occupation:
    Transportation Management
    Location:
    North Carolina
    Red Flush Pisses Me Off Bad!!!!!!!!!!!!!!!!!!!!!!!1

    Just to clarify, there were two different withdrawals totaling $450. I got a staement saying $450. The banking section of the software showed ONE pending witahdrawal for $450.

    Only after several days was I informed that a $100 cash out was NOT included any longer, and I would have to reverse the withdrawal due to not meeting the minimum $100 wihtdrawal (which I knew nothing about prior to deposting).

    The more I read other posts here the more I am convinced these people deliberately dealy delay delay. Who ever heard of a reversal having to be "approved?".

    Again, we are not talking about a huge sum and to be honest, Cindy is right. I will not deposit anymore, though my deposit/withdrawal ratio is damn near even.

    Sorry, this is just unacceptable, extremely poor if not outright misleading CS reps. I just checked the site again and the T&C was last update 11/08. Seems they should be bound by them, and there is NO NADA ZERO mention of a "minimum withdrawal of $100".

    I'm not going to PAB either. because if someone else can make a phone call or send an e-mail and clear this up, that would only piss me off more. It should not be.

    Maybe they are having some sort of cash flow problem to stall this much over such a small amount. I just went back and counted 27 e-mails or really about 1 each day (not concerning the same issue though) and NOT ONE of them includes an accurate, honest, realistic TIME I can expect my winnings.

    To me this borders on Rogue. I have asked and asked and asked.

    No more Red Flush for me. I'll stick with several other MC casinos, thank you. These people are the worst I've ever encountered, bar none.

    Stated T&C says 10 days on wire transfer once cleared.

    Pay me the money and stop sounding like my brother-in-law as to WHY you cannot do so.
     
  14. Jun 29, 2009
  15. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    I have alerted the rep
    even tho they have not been here in a while they will get a email

    Cindy:rolleyes:
     
  16. Jun 29, 2009
  17. kenneth2816

    kenneth2816 Dormant account

    Occupation:
    Transportation Management
    Location:
    North Carolina
    E Mail From Red Flush Changing My Withdrawal Balance

    The evening before I got this my account showed ONE withdrawal pending under "work in prgress". Bear in mind, the below is 20 days since my initial cash out of $350.00.

    I never queried my withdrawal status as two different transactions.

    My response was to inform them that my account did show the night before, ONE transaction pending for a total of $450.00

    I got a thank you we will forward this to banking yada yada yada.

    OK so forget the $100. Why does it take almost a month for the first cash out?









    Date: Thursday, June 25, 2009, 5:43 AM

    Hi Kenneth





    We would like to confirm that the reason why your $100.00 withdrawal has not been processed as yet is because there is a $25.00 wire fee charge that will be levied which will reduce your withdrawal amount to $75.00.



    Please note that the minimum withdrawal amount is $100.00 at Red Flush which means that your initial withdrawal amount must be at least $125.00 ($25.00 to cover the wire fee).



    However should you have a UseMyWallet account, we will gladly transfer your withdrawal funds into that account as we do not levy any finance charges to process your funds into this account.



    Alternatively we could reverse the funds back into your casino account.
     
    Last edited: Jun 29, 2009
  18. Jun 29, 2009
  19. vegetagirl2008

    vegetagirl2008 Mafia Wars Level 472

    Occupation:
    No Job Here..
    Location:
    Brooklyn, New York, United States
    I never known a casino to charge a fee for withdrawal for a wire. That is absurd. If you played using a bonus then they will take out what the bonus was for and that was it.
     
  20. Jun 29, 2009
  21. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    there are quite a few that charge it Bodog for 1

    I think the OP is leaving something out tho


    Cindy:rolleyes:
     
  22. Jun 29, 2009
  23. kenneth2816

    kenneth2816 Dormant account

    Occupation:
    Transportation Management
    Location:
    North Carolina
    E Mail From red Flush With Bonus Offer and Response

    Date: Tuesday, June 9, 2009, 1:39 PM

    Hi Kenneth







    We have missed you at Red Flush since taking up the 25 credits from our Credit card offer. We would like to invite you to take up our amazing 100% match up to 100 credits first purchase offer.



    So, make your deposit and receive your 100% match bonus within minutes.



    Added to this we have great midweek promotions which you are also eligible to participate in and can find out more by visiting our promotions page.


    Now, this was sent 4 days AFTER my withdrawal on 06/05. What kind of glitch is there at Red Flush that apparently, they generate a bonus then deny it because I had a cash out 4 days earlier? Why even send it? Here is the reply:

    Hi there Ken,




    Craig here from RedFlush casino,



    I have had a look at the account for you and found out why the 100% match bonus was not allocated to the casino account as yet.



    I do see that the $25.00 free was allocated and you made a 1st deposit, however as you already have had a withdrawal, we are unable to allocate the 100% sign up match bonus to the account.



    Should you have not made a withdrawal the system would have allocated the 100% match accordingly.



    Ken thank you for your understanding with regards to the above.

    ........................................................................................................

    So OK. The problem isn't that I deposited it is because I made a withdrawal? So had I left the money in my active casino account, I would have been eligible for this bonus? I thought it was a DEPOSIT bonus, not a WITHDRAWAL bonus. Hey, I didn't ask for it, but when offered I DID dep[osit based on this offer. It isn't my fault it was offered FOUR days after my withdrawal. It either should never have been offered, or it should have been credited on the INITIAL deposit I made four days prior -OR- T&C should have been clear that withdrawing voided the offer. Don't send me something and then renig.

    red Flush has arbitrary policies that they employ in their favor. This certainly seems like Rogue behavior to me. I did not make a big deal, but on top of everyting else, I am really wishing I had never deposited here.

    More coded, arbitrary, unrealistic e-mails to come.......................
     
    Last edited: Jun 29, 2009
  24. Jun 29, 2009
  25. kenneth2816

    kenneth2816 Dormant account

    Occupation:
    Transportation Management
    Location:
    North Carolina
    Dear Cindy

    What is it you think I am leaving out?

    I already said there were lots of e-mails, but did not feel the need to post them yet, but certainly WOULD upon request.

    Cindy, I am tickled pink you have had a good experience, but that doesn't automatically mean anyone who has not had a good exprience is "leaving something out".

    I have no issue with the wire transfer fee. Use My Wallet is $30.00.

    The issue here Cindy, is alternating excuses, arbitrary policies, inattentive CS reps, and no straight answers. I'm kust not willing after almost 30 days to be content with

    "...............you will be notified."

    Again, I ask you what it is you think I am leaving out?
     
  26. Jun 29, 2009
  27. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    Please remove your account #

    Thanks
    Cindy:rolleyes:
     
    Last edited: Jun 29, 2009
  28. Jun 29, 2009
  29. kenneth2816

    kenneth2816 Dormant account

    Occupation:
    Transportation Management
    Location:
    North Carolina
    OK, I removed my account. You need to edit your response which still includes my account.
     
  30. Jun 29, 2009
  31. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    ok I have reread your post
    your actual 1st withdraw was for $350 then you redeposited an made a withdraw of $100 bringing your total withdraw to $450 an this is what the casino is referring to as your pending withdrawel $450

    they want to charge you for the withdraw of $350 but want you to reverse the withdraw of the $100 as if they was to charge you for the $100 it would actually make the withdraw $75 so they are saying no go

    I am just yapping here some of us females do that :pit makes no sense that they say $450 pending but are saying you have to reverse the $100


    Can I asked what all they ask for you to send like id etc?

    Thanks
    Cindy:rolleyes:
     
  32. Jun 29, 2009
  33. kenneth2816

    kenneth2816 Dormant account

    Occupation:
    Transportation Management
    Location:
    North Carolina
    Thank you Cindy. yes, you have the scenario now. Very unsettling and confusing.

    I was asked and promptly sent a photocopy front/back of the creidt card. They said to mark out the 3 digit code on the back, and that they only needed the first/last set of numbers on the card.

    I sent a photocopy of my drivers license

    I sent my power bill.

    They very promptly affirmed all checked out

    I assure you what I have said is accurate, there are no issues with ID. They would not have continued to accept deposits if that were the case.

    Shall I post more e-mails?
     
  34. Jun 29, 2009
  35. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    no dont post anymore
    lets see if the rep replys
    hmmm U R in the USA as I am an I dont think I was able to get a wire from a Micro
    Cindy
     
  36. Jun 29, 2009
  37. kenneth2816

    kenneth2816 Dormant account

    Occupation:
    Transportation Management
    Location:
    North Carolina
    Another B.S. E Mail From Red Flush

    Note the date of this e-mail; already 19 days after my initial withdrawal. The response by Red Flush was to an e-mail from me clarifying why I had queried a third party billing site about a $20.00 payment I did not recognize.

    I had made several deposits to red Flsuh which always showed up on my bank statement as "CALLO". I saw a charge from "livesupport365.net" which I did not recognize. I Googled the name and found a screen with which to query a merchant. I sent the transaction details stating I could not identofy this, but I had no idea WHICH merchant it was being sent to.

    Red Flush apprently tried to call me on my company cell. I have already stated that full approval of my ID documents were accepted. On sign up, I transposed 2 digits in my cell phone (my home number was accurate).

    One could hardly, 19 days AFTER the fact, claim that "your personal details were not accurate". The Terms and Conditions state 10 days from approval to wire transfer. By the time this incident occured, we are already at 19 days.

    Still, I fail to see why questioning a deposit (which was easily, quickly and painlessly cleared up with an e-mail exchange) should be reason to delay withdrawal

    I call bull shit. They were already 9 days over what there own terms dictate as a time frame. But at any rate, it is now the 29th. Still no definitve answer on my money.

    Read below:
    Hello Ken



    Kim here from RedFlush.



    Thank you again for your feedback it is much appreciated.



    Please be advised that there was a slight delay in payment to you, due to the transactions you were querying that you did acknowledge on the 24th June 2009. In addition to this your original details were not correct and we are unable to pay out funds if the details we are given are not correct.

    (horse shit. no one knew the phone number was off by two digits until the 24th when red Flush says they tried to call me. This is still 19 days after the withdrawal was approved anyway).



    We do have strict security measures in place to prevent fraud to protect our valued players.

    (I am no valued player at this operation. Hey, let me deposit 9 times and everything is cool, but if my cell number is incorrect but the REST of the supporting Documents I sent got approved, sue me)



    We received an e-mail from you on the 24th June 2009 stating your correct phone number and acknowledging the transactions made. With this acknowledgement made and the details rectified, we were able to give the processor the go-ahead to process the funds.

    OK OK OK WTF????????????? We are approaching 24 days. What in the world is all this mumbo jumbo about 12 hours, 5-7 days........

    You will receive an e-mail from the RedFlush Banking team advising you that the withdrawal will be processed in 5 7 business days. Please be advised that there is a 12 hour pending period on the initial withdrawal before it goes for processing.



    Thanking you for your patience and understanding in this regard.
     
    Last edited: Jun 29, 2009
  38. Jun 29, 2009
  39. kenneth2816

    kenneth2816 Dormant account

    Occupation:
    Transportation Management
    Location:
    North Carolina
    Deposit record Red Flush

    Account # Merchant First Name Last Name Card # Brand Billing Descriptor

    18/06/2009 Callo 1-866 849 3788

    18/06/2009 Callo 1-866 849 3788

    18/06/2009 Callo 1-866 849 3788

    17/06/2009 Callo 1-866 849 3788

    16/06/2009 Callo 1-866 849 3788

    14/06/2009 livesupport365.net

    14/06/2009 Callo 1-866 849 3788

    06/06/2009 Callo 1-866 849 3788

    05/06/2009 Callo 1-866 849 3788


    (Sent to me by Red Flush, obviously amounts and account details deleted by me.

    All I had was a wierd charge from livesupport365.net showing up in my bank accouont. I had deposited at other casinos during this time, and could NOT identify this and merely asked whatever merchant had it to ID themselves.

    Not a big deal, and you can see if there really were any "serious" issues about my "personal details" (such as verified ID) red Flush would have disallowed further deposits due to possible fraud.
     

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