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Self exclusion ignored - springbok casino

Discussion in 'Casino Complaints - Non-Bonus Issues' started by umeshd, Oct 19, 2017.

    Oct 19, 2017
  1. umeshd

    umeshd Banned User - disrepectful PITA PABnononaccred

    Location:
    South africa
    Springbok casino complaint: I requested permanent ban from springbok casino however they continued to allow me to deposit resulting in thousands of Rands lost.
    I would like to get my deposits refunded as I knew I had a problem and thought the casino would prevent me from losing further.
     
  2. Oct 22, 2017
  3. umeshd

    umeshd Banned User - disrepectful PITA PABnononaccred

    Location:
    South africa
    Self exclusion ignored

    I had requested permanent ban and self exclusion, however casino allowed me to make further deposits and lose.I then requested again a few weeks later and my email was simply ignored.I know I have a problem that is why I needed help.I need my deposits to be refunded please.
     

    Attached Files:

  4. Nov 1, 2017
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I moved this to the complaints section. You can either discus the matter here, or take this up with us via the PAB service.
     
  6. Nov 1, 2017
  7. alexking12k

    alexking12k Experienced Member

    Occupation:
    Commodities trader
    Location:
    Los Angeles, CA
    These people are such crooks, it's sickening!:mad:
     
  8. Nov 2, 2017
  9. umeshd

    umeshd Banned User - disrepectful PITA PABnononaccred

    Location:
    South africa
    How can I resolve?

    Please advise if there is any way to resolve this?
     
  10. Nov 2, 2017
  11. alexking12k

    alexking12k Experienced Member

    Occupation:
    Commodities trader
    Location:
    Los Angeles, CA
    Per Bryan's message above, file a PAB with Casinomeister.
     
  12. Nov 2, 2017
  13. thesea123

    thesea123 Disabled Account (contact Admin)

    Location:
    Earth
    I have no knowlege of this casino...

    You should seriously concider the PAB service this site offers, I have only used this site a few months but they maybe able to prompt the casino where you cannot.

    If not you could go through their complaints procedure including the Central Disputes System they have advertised on their site. They have a link to Curacao licence (who are quite dreadfull) but you could try and refer there?

    Don't let yourself get too screwed up by one casino. Put your energy into kicking the gambling habit as an answer to your problems. If you real have a gambling issue even if you were to recover your losses from Springbok you run a high risk of using them again on gambling... It's a nasty adiction.

    All the best.
     
  14. Nov 2, 2017
  15. alexking12k

    alexking12k Experienced Member

    Occupation:
    Commodities trader
    Location:
    Los Angeles, CA
    I agree that going cold turkey with gambling is the best course of action. I lost count how many times I made back all my losses only to give it all back and more.
     
  16. Nov 5, 2017
  17. umeshd

    umeshd Banned User - disrepectful PITA PABnononaccred

    Location:
    South africa
    Self exclusion ignored

    I have filed a PAB but to date I have received no proper feedback.
    In a world where theft and fraud occurs regularly and where perpetrators get away most of the time...I believe you should take a more firm stance against online casino's.
    Yes, we choose to play here but it's real money we talking about (our hard earned cash).
    I don't mind losing and I know the house wins majority of the time but atleast stick to the rules and regulations.
    Casino's should be given a week at max to respond to and resolve queries and should they decide to ignore communication from the regulator...they should be shut down completely.
    This is the only way we will have a fair chance of being treated correctly.

    IT IS OUR MONEY THAT KEEPS THIS INDUSTRY ALIVE AFTER ALL!!
     
  18. Nov 5, 2017
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    From us? Really? According to our records you failed to read the PAB instructions (using a hotmail email address), which you finally responded with usable ones. Fine. This was a week and a half ago. You should have figured that your PAB was in progress. If you had read the PAB instructions, you would have seen that these things take time - up to three weeks sometimes depending on the work load.

    So don't go acting like we aren't doing anything. That is a load of BS.
     
  20. Nov 6, 2017
  21. umeshd

    umeshd Banned User - disrepectful PITA PABnononaccred

    Location:
    South africa
    Self exclusion ignored

    All I need is your help sir as I feel helpless in this situation.
    I knew I had a problem and needed the casino to self exclude me but they failed to comply.
    My apologies for this.
     
  22. Nov 6, 2017
  23. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Fwiw that email doesn't ask for a self exclusion, just that you want to close your account. It's not the same thing.
     
  24. Nov 6, 2017
  25. umeshd

    umeshd Banned User - disrepectful PITA PABnononaccred

    Location:
    South africa
    Self exclusion ignored

    Lol....permanent ban and self exclusion indefinitely is one and the same thing.
    If I state that the acc should never be reopened again it simply means exclude indefinitely.
    Sigh.....we can get into the technical BS of the wording but let's I shall excuse myself from such a pointless discussion.
     
  26. Nov 6, 2017
  27. MaltesePlayer

    MaltesePlayer Experienced Member

    Occupation:
    Risk & Payments Analyst
    Location:
    Malta
    Judging by the way the email is written, I agree with Colin.

    Taking it from a CS RG perspective, what you said is what most customers say "I'm losing all my hard earned money". That doesn't strike me as a RG issue, that strikes me as someone that's just unlucky and has a low RTP. Gotta be honest, the perma ban / never let me reopen it argument doesn't hold up unless the website doesn't offer manual self exclusion features and that's the only way to do it.

    Personal opinion from someone that works in the field, you're just looking to get your money back for a bad session.
     
  28. Nov 6, 2017
  29. umeshd

    umeshd Banned User - disrepectful PITA PABnononaccred

    Location:
    South africa
    My personal opinion, you have nothing better to do than to bash people's comments.
    Springbok casino does not have an exclusion button while logging in.
    For your information I have sent numerous emails between Aug and Oct for my request to be heard and they simply ignored it.
    I think that email was quite clear and that was two months before I filed a PAB.
    I was not worried about the cash I lost prior to the email but my acc should have been permanently closed after that email and we would not be in this situation at all....simple as that.
    Lol...I cannot believe I am arguing with a .....
     
  30. Nov 6, 2017
  31. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Arguing with a what? You are pretty close to getting the boot here. You asked for opinions, and opinions you are getting. Just because some folks are telling you what you don't want to hear is not an excuse to post crap like the above.

    Did you specifically tell the casino that you had a gambling problem? If you didn't, then there is probably not much luck in finding the casino at fault for not completing the account closure. It may be a sloppy and incompetent way in dealing with customers, but in no way you were in any danger from the casino's point of view. If you had told them "I have a gambling problem - please close my account permanently..." that would be a totally different issue - one that we could pursue.

    You have a hard time following instructions. It clearly states in the PAB instructions that we do not accept @hotmail.com accounts. You ignored this. It also states clearly that you are not to discuss your issue in public - and it seems that you are having a problem adhering to this as well.

    I am not going to have Max waste his time if you keep being a PITA and continue with this behavior. Chill out please.
     
  32. Nov 6, 2017
  33. umeshd

    umeshd Banned User - disrepectful PITA PABnononaccred

    Location:
    South africa
    Self exclusion ignored

    Yes "SIR" I had informed them that I had a gambling problem.
    I must say that I find your tone quite appalling.
    You are meant to be impartial and I am merely responding to the comments here.
    Permanent ban, gambling problem, losing all my money is clear enough.
    Why would I request my acc to be permanently closed if I don't have a problem?
    I believe this is common sense, which clearly doesn't seem to be the norm here.
     
  34. Nov 6, 2017
  35. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    I am with you. I wrote similar to an accredited casino here (not asking for self exclusion nor saying that I have a gambling problem) after a rage moment.

    But that casino is now refusing to reopen the account for another 5 years because of UK gambling regulations.

    A lot depends on the casino in question I guess and how safe they want to play it.
     
  36. Nov 6, 2017
  37. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Appalling? Really? Many folks asked their accounts to be closed because they haven't won enough - they keep losing, not because they have a gambling problem. These are two different things.

    We'll inform the casino that you should be banned permanently for gambling problems. And I will request that they review their procedures when dealing with players who asked for their accounts to be closed.

    Happy trails to you - and get Gamblock
    You must register/login in order to see the link.
     
  38. Nov 6, 2017
  39. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    As Bryan said, that's a load of tosh. Emails were sent (and the OP responded) on 23, 25, and 31 October and 03 November. Perhaps he meant "no feedback I wanted to hear". Rather a different thing. :rolleyes:
     

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