Self excluded? WTF BETSAFE/mr smith casino

nutnut

Meister of Infractions
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Sep 11, 2014
Location
england
Ok weird situation which I can't understand how it can happen.

I couldn't log into mrsmithcasino, so asked for password reset as I was not getting the e-mail. Shortly afterwards I get a e-mail saying I have self excluded from BETSAFE a sister site.

1) I don't even remember last time I played at BETSAFE infact I don't think I've ever deposited
2) 100% i HAVE NOT SELF EXCLUDED from any casino especially this one
3) It says the self exclusion ends next month when my account will be back open

How on earth can this happen??? Has anyone else had this issue before now I'm worried playing elsewhere in case they claim I have a problem!
 
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Tirilej

Still a Lady
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When did Betsafe and All British become sister casinos? I must have missed something.

Talk to one of the reps here and see if they can clear it up for you.
 

Jono777

Ueber Meister
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Issues which they will blame on Technology thus shunning the blame.

AFAIK as Sara says, these 2 casinos are defo not related.
 

colinsunderland

Experienced Member
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uk
Well that's extremely dodgy, they shouldn't be data sharing with other casinos not in their group, especially ones that aren't under their license. I would check with betsafe and see if you are self excluded there too.
 

dunover

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yeticasino.com
adlercasino.com
allaustraliancasino.com
allbritishcasino.com
allirishcasino.com
fortuincasino.com
freespinscasino.com
karlcasino.com
nobonuscasino.com
norgescasino.com
norskeautomater.com
poldercasino.com
yakocasino.com

Those are under L&L license, not Betsafe which IIRC is a BML (Betsson) license. This should NOT be happening even if you were excluded from Betsafe. :eek:
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
nob on us casino? They sound like a very generous establishment :eek::oops:
 

nutnut

Meister of Infractions
Joined
Sep 11, 2014
Location
england
Yes, you've led us up the garden path as Mr Smith does indeed share a license with Betsafe under the BML/Betsson group. :mad: :p

still dont get how it can happen. as i now flagged up as a gambling problem? I could contact them but i dont even play at either site. just worried it sets alerts off with other sites.
 

Tirilej

Still a Lady
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MM
Joined
Apr 18, 2009
Location
Sweden
still dont get how it can happen. as i now flagged up as a gambling problem? I could contact them but i dont even play at either site. just worried it sets alerts off with other sites.

These days it's common that people are self excluding. If you are certain that you haven't done it you need to check. It could be a simple mistake from their side, and it sounds like it especially if you don't play there.

There is another thread about Betsafe now too that they are asking people to reverify their accounts. Maybe something went wrong when they were checking accounts. Just send an email and ask when you should have done it, and for what reason and time. Then they have to look it up.
 
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