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Screwed by Cirrus

Discussion in 'Online Casino and Poker Complaints - old section' started by freedyx, Mar 13, 2005.

    Mar 13, 2005
  1. freedyx

    freedyx Dormant account

    Occupation:
    student
    Location:
    NYC
    Ok well basically I won 1000 on cirrus and tried to cash out. But since the phone # I provided was not my real phone # (I don't like to leave my # online) they are refusing to give me my winnings even though the address I gave is correct and I offered to give them my real # so they can call me. Is there anything I can do to now or did they basically just screw me??

    thanks
     
  2. Mar 13, 2005
  3. slotchik

    slotchik Dormant account

    Occupation:
    Marketing
    Location:
    USA
    how did they know it wasnt your real number? I've never gotten asked that when cashing out..

    they can't deny you winnings cuz of that!
     
  4. Mar 13, 2005
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hi freedyx,

    And welcome to the forum. Before you start slamming them too hard, I would suggest using the available channels you have available to you. Their manager Christine is a member of the forum:
    http://www.casinomeister.com/operators.html

    either PM or email her your problem here:
    http://www.casinomeister.com/forums/member.php?u=3982

    She should be able to answer your questions and resolve your matter.
     
  6. Mar 13, 2005
  7. freedyx

    freedyx Dormant account

    Occupation:
    student
    Location:
    NYC
    I had talked to Christine and she was actually quite rude. I offered to give her my real number so that she can call me but she just said that I violated their rules and just hung up of me. Even though I had send proof of my address (bank statement) she refuses to do anything.
     
  8. Mar 13, 2005
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    :what: Well that's a hokey-pokey no-no.

    I'm sure she'll be in here first thing Monday her time to explain this :D
     
  10. Mar 13, 2005
  11. freedyx

    freedyx Dormant account

    Occupation:
    student
    Location:
    NYC
    Great it would be great for me and everyone else here to hear it from her. Let's see what her logic is.
     
  12. Mar 13, 2005
  13. jinnia

    jinnia Dormant account

    Occupation:
    Lady of Leisure
    Location:
    Bite, ME
    Christine is on vacation, not suppose to return back until Tuesday.
     
  14. Mar 13, 2005
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Oh, yeah - I knew this. Forgot...
     
  16. Mar 13, 2005
  17. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    I don't like to give out my number (or anything if I can help it) over the net either.

    I have a second number I give out freely - and never answer. :p
     
  18. Mar 13, 2005
  19. 555YY

    555YY Dormant account

    Occupation:
    "":".."|
    Location:
    PA
    christine is quite skilled at hanging up on people it seems

    especially when they have legit claims she have no other way to weasle out of, i tried my best to stay out of the other cirrus thread as i don't want to let my subjective opinions have an effect on my postings

    but this thread just hits too hard to home, a few months back i had a 1k pending cashout from cirrus, that was supposedly "approved", but they took no action for 4 straight weeks, i have complete chat logs when i spoke with support for 6 days in a row, each time support promised me the money would be in my neteller account that NIGHT at the LATEST!! on SIX STRAIGHT DAYS I WAS GIVEN THE SAME PROMISE....

    i was finally fed up on the SIXTH DAY, so i merely told christine that "i was not satisfied with their services and would be hesitant to recommend my friends to cirrus casino" (my exact words) and SHE JUST HUNG UP ON ME!!

    i dare cirrus, here and now, to post the complete chat log of our last conversation (as they seems to apt at keeping chat logs) and indicate what exactly i did to deserve such rude treatment from "CUSTOMER SERVICE"

    i had to engage to the meister's personal help before i received the said funds (my humble apolgies to the meister if i diverged too much personal details that i might have implicitly agreed not to when i engaged your services)

    btw, meister, i wrote down on my list that i would buy you a dvd for the help, and i totally forgot! i'll take care of it this week :D
     
  20. Mar 14, 2005
  21. freedyx

    freedyx Dormant account

    Occupation:
    student
    Location:
    NYC
    Wow looks like she's pulling the same crap with me, I really hope the meister can do what he did for you for me. I really need your help here man :notworthy
     
    Last edited: Mar 14, 2005
  22. Mar 15, 2005
  23. freedyx

    freedyx Dormant account

    Occupation:
    student
    Location:
    NYC
    So I assume Christine is back today. I'm looking forward to hearing from her. Will she see this thread and just reply to it?
     
  24. Mar 16, 2005
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hi freedyx,

    I have the casino's reply, and it ain't good - at least it doesn't look good in your favor. There are two accounts from your "household" (which is at a well known university). Different user names, different real names, two bogus phone numbers. I was thinking that it could be another person in your dorm, building, or whatever place you are in - but the birthdates are identical.

    Do you have a twin sister at the school who may have opened an account? Please let me know.

    As for being hung up on, I hope you weren't being rude to the person on the other end.
     
  26. Mar 16, 2005
  27. freedyx

    freedyx Dormant account

    Occupation:
    student
    Location:
    NYC
    Hi Bryan,

    Yes I told a friend who lives in the same apartment building to sign up for the deal too and I helped her sign up. We live in the same apartment but different rooms. It's the same address (same building) but different room #s. If Cirrus wants, I can tell her to since her bank statement to prove that she lives in the same building but in a different room. And whatever info she provided to Cirrus is between her and cirrus, I just told her bout the great promotion.
     
    Last edited: Mar 16, 2005
  28. Mar 16, 2005
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Why does she have the same birthdate and a bogus phone number - like you?
     
  30. Mar 16, 2005
  31. freedyx

    freedyx Dormant account

    Occupation:
    student
    Location:
    NYC
    To be honest I have no idea what she filled in. But like I said I'll be more than willing to ask her for her bankstatement which proves that she lives in the same building as me but in a different room. Maybe she put in a false phone # for the same reason why I did it.
     
  32. Mar 16, 2005
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    It's pretty odd that she entered your date of birth, isn't it?

    By the way, did you read this?
    You must register/login in order to see the link.
    All accounts must have a correct contact phone number and valid physical address listed in their account information on the date(s) of all deposits. Use of an invalid phone number or address is grounds for forfeiture of any / all winnings and closing of the account...

    ...Accurate personal details, which can be verified, must be entered at account opening. Submitting incorrect details will be deemed as an attempt to defraud, which will result in the loss of winnings or promotional money...

    ...Please note that all promotions are only available ONCE per person, family, household, address, email address, credit card number and shared computers, i.e. university, fraternity, school, public library or workplace...


    Should have read the T&Cs when you signed up. It's odd that your friend didn't read the T&Cs either.

    I also hope you read this:
    http://www.casinomeister.com/forums/showthread.php?t=6735
    ...All complaints will eventually be investigated. If it turns out that the post was fraudulent in nature, the member will be banned and possibly invoiced for time and effort spent investigating the issue.

    Want me to keep digging? Or should I just forget about it. The choice is yours.
     
  34. Mar 17, 2005
  35. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth

    But you helped her sign up - "....and I helped her sign up."

    You're in the wrong place to try pulling this nonsense, bud.
     
  36. Mar 17, 2005
  37. Black21Jack

    Black21Jack Dormant account

    Occupation:
    Courier driver
    Location:
    Toronto, Ontario, Canada
    :lolup: :lolup: :lolup: :lolup:

    :lolup: :lolup: :lolup: :lolup:

    Can we say contradiction?

    This is friggin hilarious. Are people that burnt that they can't come up with a fake birthday? Time and time again we see the fraudsters getting busted because they use similar or the same personal info for all the fake accounts they have. I have even seen it here with fraudulent players making claims about a casino not paying them, and then another new forum member will pop up with very similar complaints. When you view their profiles they have information that is a dead give away that they are the same person.
     
  38. Mar 17, 2005
  39. freedyx

    freedyx Dormant account

    Occupation:
    student
    Location:
    NYC
    If I help someone else sign up that doesn't mean I have two accounts. Like I said I am very willing to provide proof. But if the fact that my friend and I both live in the same building invalidates my account then I guess there's not much I can do now.
     

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