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Sapphirerooms casino

Discussion in 'Casino Complaints - Non-Bonus Issues' started by davos11, Feb 2, 2016.

    Feb 2, 2016
  1. davos11

    davos11 Experienced Member

    Occupation:
    self employed
    Location:
    uk
    These guys ( supposedly licensed with the UKGC ) have basically just swallowed my money ,

    I signed up and my first deposit , it went through succesfuly and i clicked to go back to the casino , There i found that my balance was still ZERO , i checked my account history and no signes of any deposits or even failed deposits , I logged out and in again still ZERO ,

    I thought perhaps i was imagining things and the initial deposit had not gone though so i tried again and this time the deposit failed , I have a specific debit card i use to play casinos with linked from my paypal so i only send over what my deposist value will be , So when it failed the second time around i knew the initial deposit had definately gone though as now there was nothing on my card..

    There is no live chat so i sent an email , after 3 hours no reply , so i sent another saying i would have at least expected a courtesy email to say they are working on my problem or have recieved my email , 12 hours later now and still no replies from them and my balance still shows as zero

    I will keep this thread updated with what happens next but as this was my first experience at this site i'll post this here as a warning that theis place looks pretty shambolic and/or just not working properly ...

    I read a few threads on this place here on the forums ,they were not to damning ,Just so play , a few game errors etc rather than any real roguish behaviour .

    Hopefuly i'll hear something back within the next 24 hours or i will have to contact my bank to reverse the payment
     
  2. Feb 4, 2016
  3. SeanRandall

    SeanRandall I-Gaming Industry Representative

    Occupation:
    COO
    Location:
    Gibraltar
    Sean Randall COO Nektan Gibraltar Limited

    Dear Davos 11.

    In reply to your message below.

    I have personally looked into you case and can confirm that the amount in question was credited to your account on the 2-2-16 at 12:46. An email in reply to your concerns was sent the following day.

    I trust you are satisfied with the outcome and continue to enjoy playing with us. Please contact our customer services team if you have any further concerns.

    Regards,

    Sean Randall
    COO Nektan Gibraltar Limited


     
  4. Feb 4, 2016
  5. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    Sean first of all welcome to the forum nice to have you here if you are a casino rep i would contact the casinomeister himself to confirm you status as a rep. :)
     
  6. Feb 4, 2016
  7. davos11

    davos11 Experienced Member

    Occupation:
    self employed
    Location:
    uk
    "I trust you are satisfied with the outcome and continue to enjoy playing with us"

    Well no , Not at all satisfied ....
    It took you over 48hours to respond to my 3 seperate emails ,While in the mean time sending me further promotions to a site where i made a deposit , you took the money , then just didn't credit it to my account , NOT bonus funds ,You didn't even credit me with my deposit money meaning i couldn't play for over 24 hours ....
    When you finally did reply there wasn't even an appology or explanantion ..... , You just told me the funds where now in my account .....

    After my experience i wouldnt reccomend anyone play at your site and i certainly wont be returning myself .
     
  8. Feb 4, 2016
  9. davos11

    davos11 Experienced Member

    Occupation:
    self employed
    Location:
    uk
    Oh yeah i nearly forgot ......
    Just to add further salt in the wounds , i was also sent a message the same day saying your site was changing platforms and bonus funds would not be transferable so i now only had 4 days to complete wagering or lose the funds ......

    Nice little cherry on the cake for ya!
     

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