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Bonus Complaint samy2104 VS casinosaga.com

Discussion in 'Casino Complaints - Bonus Issues' started by samy2104, Aug 26, 2014.

    Aug 26, 2014
  1. samy2104

    samy2104 Banned: bogus PAB - player fraud PABnonaccred PABnoaccred

    Occupation:
    money
    Location:
    Deutschland
    Hello and Good Day i have a problem i have won over 63000 euros in the online casino :

    casinosaga.com

    and the casino says i have multiple accounts

    i have one account and nothing another account ,

    and i have the bonus turnover ,and i have a lot of money won .

    I have no other accounts and I disregarded no bonus.

    I think it's a bad time now to close my account and all my Documents were also recognized and i have deposit in your casino.

    I played a whole day with them to the bonus turnover.

    can you please ask why my winnings not paid out this is Fraud from casinosaga.com

    this is the email from casinosaga support why my account closed :

    Linda (Casino Saga)
    Aug 26 14:26

    Hi,

    My name is Linda and I work for the fraud department on Casino Saga. We have reviewed your account and found out that you have abused our bonus terms and conditions. We list clearly in our terms and conditions that bonuses can only be used once per household and IP-address.

    Your account have been closed and the winnings from the bouns have been removed from your account. This decision is final.

    Regards,
    Linda
    Fraud & Security


    WHAT CAN I MAKE HAVE YOU A IDEE?

    THANKS
     
    Last edited by a moderator: Jan 2, 2015
    1 person likes this.
  2. Aug 26, 2014
  3. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    3 people like this.
  4. Aug 26, 2014
  5. Googobucs

    Googobucs Meister Member

    Occupation:
    IT Manager
    Location:
    Florida, USA
    They don't say that you have multiple accounts. They are saying that only 1 account per household or IP address is allowed. Does someone else in your home have an account with them?
     
    1 person likes this.
  6. Aug 26, 2014
  7. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I do not play there, But thats a hell of a lot of money to win from a promotion,
     
  8. Aug 26, 2014
  9. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    It is good advice from rainmaker to read and file a PAB.

    You should not post further here about your issue.

    They did not accuse you of multiple accounts, but multiple household or IP address accounts.

    Some place, like student dorms, small apartment buildings (or even larger ones), room mate situations, even former tenants, could be a cause, even if it was not someone in your household. At times spouses or parents, adult children or even friends you have over, might sign up without discussing it with each other.

    If you do have knowledge that someone else in your household, or using your computer or wi-fi signed up with them, be upfront about it. You won't be able to hide it, and you may not be entitled to your winnings. But you might be at least entitled to a refund of your deposit depending on the circumstances.

    Sometimes genuine errors occur too, so be polite, respectful and cooperative.
     
    3 people like this.
  10. Aug 26, 2014
  11. asghan

    asghan Experienced Member PABaccred

    Occupation:
    Gambler
    Location:
    Poland
    2 people like this.
  12. Aug 27, 2014
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is why such terms are rogue. It's impossible to know for sure that you have complied with them. Casinos should know that gambling is often seen negatively by society, so it is not something people are going to discuss freely. If anything, using such a term to void one player's winnings breaches the privacy of another, and this breach could have legal implications in terms of privacy and data protection laws. Given the spread of regulation, casinos are less protected by the "wild west" of the internet that allows them to pick a jurisdiction that does not have such privacy laws, yet service markets where such laws exist.

    The pre verification requirement of the new UK regulations should mean that casinos will spot attempts to make second accounts in a household and could block them using the right to refuse admission. However, pre verification may remove the need for such terms as it would catch out those using multiple identities, as well as enable to casino to see more easily cases where it's a genuine case of spouses who both play, rather than a 2 bedroom house that apparently has a dozen adult residents.
     
    1 person likes this.
  14. Aug 27, 2014
  15. gamer

    gamer Experienced Member PABnononaccred webmeister

    Occupation:
    CEO
    Location:
    FInland
    Please make the PAB immediately and stop chatting. All best for you, good luck.
     
  16. Aug 27, 2014
  17. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    PAB received and in progress.
     
    7 people like this.
  18. Jan 1, 2015
  19. daenyboi

    daenyboi Non-Gambler

    Occupation:
    Painter
    Location:
    Sweden
    And... this is why you never use deposit bonuses. they are crap! All over x10 wagering is bad and there is none! Just a scam to take ur money.
     
  20. Jan 2, 2015
  21. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Any progress on this one Max?
     
  22. Jan 2, 2015
  23. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Of a sort. The casino had a pretty fair case of multiple accounts, we bounced that back to the OP for comment and, afaict, the OP never responded. The issue died there.
     
    1 person likes this.
  24. Jan 21, 2015
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Both Max and I are a little snowed under. This guy received his deposits back. He never properly completed his withdrawal, and was found to have other connected accounts. Banned for submitting a bogus PAB, and wasting our time. Douchebag.
     
    2 people like this.
  26. Jan 21, 2015
  27. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Seems to me inappropriate that the current thread title -- "casinosaga.com fraud won over 63000euros account closed" -- should stand in light of the OP's misbehavings. Changing it to something a little more neutral.
     
    2 people like this.
  28. Jan 21, 2015
  29. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Agreed, Something I noticed also, The players named is red so does that mean baned? Just that I see no banned user next to it?
     
  30. Jan 21, 2015
  31. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Yup, red is banned. Good that you pointed it out though, I've updated their user title.
     
  32. Jan 21, 2015
  33. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    Seeeya scumbag!!!! :thumbsup:
     

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