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Same issue twice in 3 weeks with sister casinos? JPC AND Slotastic

Discussion in 'America the Beautiful' started by silkprint, Sep 8, 2015.

    Sep 8, 2015
  1. silkprint

    silkprint Dormant account

    Occupation:
    Yup ...I work
    Location:
    Mass
    I have been playing JPC and Slotastic for years now . 3 weeks ago I had a cashin for $800 via WU ...Very happy . Waited the regular number of days and get the info to pick up the WU . When I tried to pick up I was told the MTCN was too short at 9 numbers .IT IS lt is ALWAYS 10 numbers . Figured I messed up copying and go home to check ..nope 9 numbers . So yeah I am aggrivated . When I call for the right info I am told I have to wait another 24/48 hours different department . The next morning I finally got the right info which was different from the first info they sent me . 2 weeks ago I was lucky enough to win a Random at Slotastic !! Cashout the first $800 no problem ! Second was was approved on Friday and this morning I get my info for pick up ......first thing I check is the MTCN ...9 numbers again so cant pick it up . Live chats says ..another 24 to 48 hours to get the RIGHT info ...NOW I AM PISSED . This has never happened before in all my years on online gambling . To happen twice with sister casinos in less than 3 weeks in strange . Now I have to wait again and their chat attitude is pretty much 'tough'.which is surprising because they have always been awesome . jUST SAYIN.. Something isnt right for the same issue to arise twice in less than 3 weeks .
     
  2. Sep 8, 2015
  3. silkprint

    silkprint Dormant account

    Occupation:
    Yup ...I work
    Location:
    Mass
    At the very LEAST there is a concerning quality control issue ..and when talking to their chat support all you are told is ..thank you for your patience . I think waiting a week for a cashin and expecting the RIGHT info the very first time IS being patient .
     
    1 person likes this.
  4. Sep 8, 2015
  5. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    you got a valid issue are you in touch with a rep of there's here on C.M.:)
     
    1 person likes this.
  6. Sep 8, 2015
  7. silkprint

    silkprint Dormant account

    Occupation:
    Yup ...I work
    Location:
    Mass
    Not yet ..but I will . I am concerned . If it was a one time thing then , well people make mistakes . It happens ..but twice the same issue in such a short span ? Thanks for the reply btw.
     
  8. Sep 8, 2015
  9. Jackpot Capital

    Jackpot Capital Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    Cyprus
    Hi silkprint,

    Thanks for the heads up. I've sent you a PM.

    Furthermore, I've had the matter corrected via emails sent to you within the last 10 minutes and do sincerely apologize for this misinformation.

    We will strive to ensure this does not happen again.

    Kind regards,
    Yasmeen
     
    3 people like this.
  10. Sep 8, 2015
  11. silkprint

    silkprint Dormant account

    Occupation:
    Yup ...I work
    Location:
    Mass
    Wow!! Thank you . I appreciate it .
     
  12. Sep 20, 2015
  13. silkprint

    silkprint Dormant account

    Occupation:
    Yup ...I work
    Location:
    Mass
    Maybe they just dont like me ? Slotastic
    I got a promotion in the mail with 100 % and 25$ I usually get them every month
    This time the $25 didnt work ..live chat tells me my account doesnt qualify and clicks off ?but I have made at least 1 deposit this month .. Gee thanks for sending me it . Why did you bother ? What the heck is going on there ?
    SMH
     

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