Rushmore - withdrawal delay

Sorry if you see threatening legal action by disputing transactions with your bank as a threat to chargeback. The only terms I have read regard charging back transactions; not diputing. You can stop the dispute process at any time. If it takes responding to the lack of payment after 3+ months with a statement that it has been long enough, too many excuses regarding lack of payment and if payment is not received within X amount of time, you will be forced to take further action; then so be it.

Why do members continue to side with a Casino Group they say is "rougued" and don't even deposit at, and that they know has had past issues in the last 6 months paying winners? You claim people who have played and have won and are now posting their experience are doing a disservice to all other players because the casino group is rouged. I say they are doing everyone a service by commenting on their experiences. So why are you attacking those that make comments on their experience, instead of attacking the casino or attempting to offer members assistance like other player forums I belong to instead of bad mouthing your fellow members?

this is a reason I am very close to leaving this forum for good. Many members have no intention of helping other members. they call them liars, accuse them unfairly of being deceptive and trying to only help themselves; while all the time responding to threads when the thread has nothing to do with them and then instead of offering advise from their experiences, decide to badmouth the poster and others that truly are making comments that are answering the poster questions.

I am not at wrong and the fact that other member continually assualt my comments, twist my comments and make untruthful comments about what I say; leads me to believe that nobody is actually arbitrating members comments on this website. Period. I will continue to help other member that P.M. me regarding their need for assistance and information regarding their non-payment be the Rushmore Group. As far as those that continually attack me; go right ahead because I could careless about your lies and am happy when I can help those that send me pm's for assistance. It is obvious why they won't post their request for help on the thread. The don't what to be attacked and belittled.

I never said never (as James Bond might say:D), but threatening a chargeback, or even initiating a process that could lead to one, is considered serious enough for one to be kicked out of CM by Bryan. The "nuclear option" is a weapon you just have, you never use it, nor even threaten to use it in a specific dispute. It is just something that exists, just as casinos know that their achillies heel is the chargeback procedure, especially in the case of the US. This is why you often find the FIRST sanction imposed by a casino is the refund of the deposit. They know that not doing this leaves them vulnerable to a chargeback.

Bluffing that you will initiate a process you cannot (legal timeout) is considered blackmail, and even if justified morally, is frowned upon.

A better way is to allow the casino to get the feeling that they might be taking a bigger risk than they are, but without directly issuing a specific threat. One way is to ask whether you have run out of dispute options and should seek advice from elsewhere.

I have seen many US facing casinos drop themselves right in it without the player saying a word, let alone making a threat. The "pass the buck" policy is to blame, and where payments fail to arrive, casinos try to blame the bank, and even tell players to pick a fight with their bank for not crediting the wire, rather than the casino not sending it. You just say "will do that, thanks", and sign off.

I can just imagine the supervisor finding out, and saying "you advised the player to do WHAT:eek:" since the LAST thing they want is a players' bank doing a reverse lookup on the path of a missing wire, and finding out it is related to gambling. Often, this has lead to the bank opening a full investigation on ALL recent transactions of a similar nature, and the bank could (and has in some cases) take it upon themselves to run a bulk chargeback because the transactions are illegal under UIGEA, rather than because the customer got screwed.

This also causes several varieties of grief for the player, as the bank will often throw them out, and may even blacklist them. On top of this, the industry will rate the player as high risk, and they could end up banned from a wide variety of casinos, including ones that they are perfectly happy with.

It doesnt really matter whether it was Lojo or Lotso or whether the hunch was correct for that matter. Unless Lojo had access to the accounts of Rushmore its not possible to foresee they were underfunded. However, they were very active with promos and freerolls, eg $10k freerolls and that 's not really a good sign. I was once told that banks who offer high interest rates are usually in deep shit and this might also apply to casinos who offer too much to be true.

which turned out to be true when Icelandic banks offered far higher savings rates than anyone else, and it was not just individuals that got burned, it was local authorities, charities, and even the Church of England that lost the bulk of their funds.
 
I thought it was tipically italian style to cry when something goes wrong.And to be silent when things come back good as usual.I wonder:

1 where are those who have still to be payed and if they did, why don't write it down? (ie I've been payed today, I requested on x y -date-) I think this could be usuful for the Community
(I came in today, just to say my experience)
2 how can one says a casino doesn't pay or delay payments if the same player doesn't make experience?


I'm not a Rushmore fan, but I'm curious about this treatment
Maybe I didn't see the right place of "on pending" players.
 
I thought it was tipically italian style to cry when something goes wrong.And to be silent when things come back good as usual.I wonder:

1 where are those who have still to be payed and if they did, why don't write it down? (ie I've been payed today, I requested on x y -date-) I think this could be usuful for the Community
(I came in today, just to say my experience)
2 how can one says a casino doesn't pay or delay payments if the same player doesn't make experience?


I'm not a Rushmore fan, but I'm curious about this treatment
Maybe I didn't see the right place of "on pending" players.

That is exactly what I am some others did and caught grief. So, most are communicating now through pm's rather than posting on this thread.

Its a shame as this should be what the forum is about, helping others by posting experiences and getting help when needed.
 
That is exactly what I am some others did and caught grief. So, most are communicating now through pm's rather than posting on this thread.

Its a shame as this should be what the forum is about, helping others by posting experiences and getting help when needed.

Players who use reputable casinos don't NEED help.

Also, I am assuming, by your posts, that by help and experiences you mean helping players to chargeback and sharing your positive experiences at rogues.....then I guess you're certainly doing that.

I absolutely LOVE the argument that a dispute is OK because its not a chargeback. It's hilarious. Everyone, including you, knows what chargeback means when used by bryan and casinos....and even players. I'm also sure you would have a defence to murder, in that it wasn't killing someone it was preventing them from breathing on a permanent basis :rolleyes:

Well, if you could care less (which is incorrect BTW is should be COULDN'T care less, as "you could care less" means that you could actually care far less than you do currently....the other means you could not care any less than you do, meaning that you absolutely don't care which is what your intention was I'm sure), then why keep posting about it?
 
[derail - apologies in advance]

this is a reason I am very close to leaving this forum for good. ... I am not at wrong and the fact that other member continually assualt my comments, twist my comments and make untruthful comments about what I say; leads me to believe that nobody is actually arbitrating members comments on this website. Period.

As Bryan has repeatedly explained, we don't police every post nor thread because you are supposed to be adults and able to behave accordingly.

As to your oft repeated complaints about Casinomeister and your "I'm going to leave" threats here -- and elsewhere I should add -- please remember that you are free to leave at any time. In fact I'd suggest that if you find our membership so offensive then that's exactly what you should do, perhaps sooner than later.

Otherwise please do us the kindness of contributing to the actual discussions instead of endlessly kvetching about those that do. You are welcome to forward your complaints about the membership to the moderators or Bryan via the "Report Post" facility. That's what it is there for, and as an aid to keep the bad vibe grumblings off the forums. Henceforth I suggest you restrict your membership complaints to that facility.

Thank you for your cooperation.

[/derail]
 
Rushmore

well I finally received my winnings from Rushmore all 725.00 of it. They sent it on April 12 th and I received it yesterday April 14th. So glad this ordeal is over would after 4 1/4 months.
 
Glad that some people are getting paid by these folks. I remember that rushmore used to be very reputable, even accredited here, but its not the first time a casino has gone bad so even playing an accredited casino is not always safe. However its the safest option. Lock casino was also accredited and then suddenly stopped paying/slow played. Play accredited , if you like rtg then propably inetbet, and club world group are the safest bets .
 
Glad that some people are getting paid by these folks. I remember that rushmore used to be very reputable, even accredited here, but its not the first time a casino has gone bad so even playing an accredited casino is not always safe. However its the safest option. Lock casino was also accredited and then suddenly stopped paying/slow played. Play accredited , if you like rtg then propably inetbet, and club world group are the safest bets .

It pays to be careful even with accredited casinos as the economic turmoil is taking a toll on this industry. To keep their heads above water all operators will tend to resort to tactics like slow pay and dubious confiscation of winnings. Accredited casinos will strive to avoid these courses of action but when they are severely cash-strapped accreditation is the least of their worries. In passing, I must praise the operators of the former Buzzluck casino who have their heads held high though they folded after a short existence. Unless I have it wrong they paid their dues to all players, a far cry from Lock.
 
FWIW,They sent me an email with a free chip to enduce me to return. (Former VIP Presidential level member)

I played the free chip and won.

Requested w/d today with an additional email to my VIP Manager letting him know that I am most interested in seeing how this process works at this point in time. He knows I will not deposit until they are safely back on track.

Will track how the free chip w/d process goes and report back to the CM group.

Do NOT put in your own money ---- too many slow pay issues well documented here. But interested to see how this goes.

Diane

Requested w/d March 19 ----- received today Sunday April 15th. Payment method was credit back to my depositing cc.

FWIW, Diane
 
A new Rep....

I noticed today that on another forum they have a new rep named Heather. Maybe she will make her way here, and help the players who are still waiting for their withdrawals.

LH
 
Usually I think it's great when casinos have a rep here, but in this case I don't know if I feel that way.
Why didn't they show up when they were needed? Even if they wern't able to pay people they could have explained their problems. I don't know if we would have understood, but at least we would have known that they were trying.

Now when the problems seems to be over they come:eek2:
I don't think for a moment that it is because they think we need a rep here. It's ofcourse because they need to get their customers back:rolleyes:

Smart people. I also saw the rep in the other forum. She was welcomed with open arms. They are rogued here for a reason, and it's certainly not for treating their customers in the way they were supposed to get treated.
 
Sorry in advance that I have not read this entire thread but just wanted to ask about Louise? Did she leave the casino? ( no disrespect to Heather) but did she become fed-up with the slow-pay enquiries or what?

It's hard as a 'salesperson'. You are only as strong as the weakest link. If the chain is weak, because the decision makers are stupid, then I would leave, too.

I used to love to play at this group. I won a RJ and won on regular occasions but the slow-pay became too much but they paid.......so slooooowly, though.

I hope Heather has better luck.
 
I'm still owed one payment. Maybe I should post in the other thread, I haven't sent a single email to support yet either.

I'm waiting really well.
 
I'm still owed one payment. Maybe I should post in the other thread, I haven't sent a single email to support yet either.

I'm waiting really well.

You finally have a Rep here. Let's see how fast she can move to try getting their customers back. :rolleyes:
Send her a pm every hour :D

Sorry LOOKAWAY! I thought everyone was paid now but apparently not:mad:
 
I sent a PM to the Rep here at CM . I was told that there system says both of these payments were received by my Neteller account. And there may be a discrepancy in my Neteller account number.

Also I put in for both these withdrawals one after the other. I always triple check my account numbers, yes I said triple, that's me!
 
I sent a PM to the Rep here at CM . I was told that there system says both of these payments were received by my Neteller account. And there may be a discrepancy in my Neteller account number.

Was this the first w/d you made by neteller? If not, they cannot possibly use this excuse.

I am pretty sure Heather is monitoring this thread and so she should relay the neteller a/c no. they credited the funds to with the details and you can confirm whether they match. They shouldnt be guessing on why you didnt receive your funds yet. These things rarely err as they need to match your a/c no. with your name unless things have changed with neteller recently.
 
Was this the first w/d you made by neteller? If not, they cannot possibly use this excuse.

I am pretty sure Heather is monitoring this thread and so she should relay the neteller a/c no. they credited the funds to with the details and you can confirm whether they match. They shouldnt be guessing on why you didnt receive your funds yet. These things rarely err as they need to match your a/c no. with your name unless things have changed with neteller recently.

The payment should bounce, and you may see the credit as "declined" in Neteller.

Neteller do NOT offer credit, not even to merchants. This will cause Neteller to decline the credit even if Rushmore correctly sent the instruction. I had this problem with an accredited casino, and they too swore they had sent the funds, and it was Neteller to blame. An eCogra complaint revealed the cause to be an underfunded merchant account, which meant Neteller refused to make the payment. The casino was at fault for failing to check the "return code" coming back from Neteller that would have shown the transaction had failed NSF.

Knowing Rushmore, this is a credible explanation for this instance too, the Rushmore merchant account being NSF and Neteller not acting on the transaction. Things have changed at Neteller, and this may no longer show up on a players' account as a declined credit.
 
I just got a reply from support.


I checked your account and i see that we did not pay you for your Neteller withdrawal approved April 5th. Your funds were sent today April 22nd.

I apologise for the inconvenience.

Kind regards,

Tara Murdoch
Withdrawals Manager


Received this reply in 50 min's. Checked my Neteller account and I am now paid in full.
 
I just got a reply from support.


I checked your account and i see that we did not pay you for your Neteller withdrawal approved April 5th. Your funds were sent today April 22nd.

I apologise for the inconvenience.

Kind regards,

Tara Murdoch
Withdrawals Manager


Received this reply in 50 min's. Checked my Neteller account and I am now paid in full.

Good to hear, but will need a LOT more posts like this before they can undo all the damage to their reputation from the past many months.

Diane
 
Good to hear, but will need a LOT more posts like this before they can undo all the damage to their reputation from the past many months.

Diane

Not really. Yet again, they are making excuses and lying to the customer stating the money had been paid when in fact it wasnt. For a start, they must learn to provide customers with the truth when some mishaps occur. If it really were a case of crediting a wrong neteller account the player would be more forgiving.
 
Good to hear, but will need a LOT more posts like this before they can undo all the damage to their reputation from the past many months.

Diane

if thats how they work with the netteller option how will it be with my bank wire transfer option? ive been getting frustrating messages of delay from Tara also, and i really hope they will transfer my winnings since i was approved last March. Is there a way to get in touch with the rep here?

btw here is the messages Tara sent me ---

Sunday, April 22, 2012 3:04 AM
Dear Perseus,

I do not want to give you an exact date as when you will receive your winnings, but i can tell you we are running a few weeks behind. As soon as your funds are sent i will email you.

Kind regards,

Tara Murdoch
Withdrawals Manager



heres the other one ----

April 23, 2012 5:15 AM
Dear Perseus,

The issue is not where players are located or the amount they win. We have a back log of withdrawals due to the delay but i can assure you that you will receive your winnings.

Kind regards,

Tara Murdoch
Withdrawals Manager
 

if thats how they work with the netteller option how will it be with my bank wire transfer option? ive been getting frustrating messages of delay from Tara also, and i really hope they will transfer my winnings since i was approved last March. Is there a way to get in touch with the rep here?

btw here is the messages Tara sent me ---

Sunday, April 22, 2012 3:04 AM
Dear Perseus,

I do not want to give you an exact date as when you will receive your winnings, but i can tell you we are running a few weeks behind. As soon as your funds are sent i will email you.

Kind regards,

Tara Murdoch
Withdrawals Manager



heres the other one ----

April 23, 2012 5:15 AM
Dear Perseus,

The issue is not where players are located or the amount they win. We have a back log of withdrawals due to the delay but i can assure you that you will receive your winnings.

Kind regards,

Tara Murdoch
Withdrawals Manager

This proves that not all the cashflow problems have been solved. If you have a backlog employ temporary staff to clear the backlog otherwise how would you be able to cope with increased patronage as there are bound to be more deposits and also w/ds. Actually, the backlogs either stem from their inability to pay in the first place. I doubt that, given their poor recent form, there will be too many players anyway so no way there is a huge backlog of w/ds due to an increase in customers.
 
This proves that not all the cashflow problems have been solved. If you have a backlog employ temporary staff to clear the backlog otherwise how would you be able to cope with increased patronage as there are bound to be more deposits and also w/ds. Actually, the backlogs either stem from their inability to pay in the first place. I doubt that, given their poor recent form, there will be too many players anyway so no way there is a huge backlog of w/ds due to an increase in customers.


So are you saying rushmore is just making this excuses? This is really frustrating..
 

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