Resolved Rushmore- sucky rule to confiscate funds

[Casinomeister]

Just a small point. I would really be interested to know who "Louise" is. Has he/she come has over from another casino (such as the Crystal Palace Group etc.), with a different alias?

Don't beat up Louise. She is an outstanding manager who has worked her tail off for the members in this forum. Your comments are totally unnecessary and out of line.

 

[LaurieJim]

Louise is a great manager and i just hate this for her, you are right C/M, when things were good with the casinos, she took great care of us forum members and had us paid quickly, i wish her all the best and hope that the managment wakes up and gets their shit together, she is the best thing going for them right now and they need to remember that imo................laurie

 

[uungy]

Don't beat up Louise. She is an outstanding manager who has worked her tail off for the members in this forum. Your comments are totally unnecessary and out of line.

I dont mean to beat anyone up at all. I just feel, it may be a valid point! I find it hard to believe anyone who has been in a reputable casino would contemplate doing this.

Personally I have nothing wrong with "previous lives" of reps, who turn a new leaf. In fact I did put my opinion very strongly in regards to a rep who was slapped for it a few weeks back. However, it seems to me, especially the way players have requested information regarding cashouts etc. and the way it was "unanswered" and skillfully avoided, just seems in my opinion, that I may be right.

Is there anything wrong with raising a point/gut feeling, when there seems to be evidence from what I have seen?

Also is Louise just the rep for this forum, or maybe higher up in management, who has actually made the dicision?

It seems a real shady thing to do IMHO.

 

[slotheadlizard]

WOW

Just a small point. I would really be interested to know who "Louise" is. Has he/she come has over from another casino (such as the Crystal Palace Group etc.), with a different alias?

With all do respect this seems baseless to me. First off if it where true, it would be great. If rogues had people like this that helped CM members with instant cashouts, answered questions right away, and at least tried to be active in the forum, then please send them to the good casinos without delay.

I understand that there have been some problems and unanswered questions, but she didn't write the rules, she just represents the establishment that does. I was not satisfied with the action RM took in this matter, or with the delay answers/non answers, but I did not blame her directly.

I agree with choice CM made, and honestly thought it would happen with the delay issue. However, Louise has been great. I have never cashed out at this group, but hope to one day if/when they return to "grace".

 

[nisosbar]

Uninstalling now. And I was going to fire up some new casinos this weekend. Not them.

If they get re-accredited one day, I will re-install.

 

[chuchu59]

Just a small point. I would really be interested to know who "Louise" is. Has he/she come has over from another casino (such as the Crystal Palace Group etc.), with a different alias?

If Louise had worked for those outfits they would probably have been accredited rather than being rogued.

 

[Jasminebed]

Louise is still Rushmore's rep here. A casino does not have to be accredited to have a rep on this board for players. I trust she will still do her best for players, at least as far as management allows her.

 

[Kenny Lingus]

Hi all,

This players account was last logged in to back in December 2008.

As stated in our terms and conditions:

xxxwww.rushmoreonline.com/TermsAndConditions



Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Well, we're not lawyers - never claimed to be, and this is a common term that's posted in most terms and conditions. Hell, the casinos licensed in Malta turn the winnings over to the LGA after 180 days

When you sign up at an online casino, you agreed to the terms. It's your responsibility to abide by them whether you think they are fair or not. If you don't like them - don't sign up. It's pretty simple.

The Rushmore Group has been removed from the Accredited Casino section. Here's why - even though this term is in their terms and conditions, I don't believe it was implemented fairly. The player should have been contacted - warned that his account was pending dormant status. And if the player fails to respond, then so be it. But if and when a player comes back - this player should have been allowed to pick up where he left off. What's the big deal?

The members are correct in stating that this behavior is not becoming of an "Accredited Casino". And if the casinos which are listed here value their listing on the site, then they need to treat their players fairly.

New term in our standards for the accredited casinos: "Must not implement terms that can be construed as "unfair" towards the player." The term "fair" is not as subjective as it may seem. I think the membership - to include the i-Gaming reps - would agree with me on this issue.

Great decision and reconsideration! :clap:

 

[Louise]

Hi Everyone,

I am still here and am more than happy to help anyone out with anything - I am not in upper management so unfortunately I can't have the final say, but any assistance needed, questions or issues can be forwarded to me.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[classymom]

Louise - I dont think anyone has 1 bad thing to say about the way you represent the casinos you work for. I for one thank you so much for the help you gave me when I had my little kinks - I know there are things beyond your control to change, I just hope the upper management can see to fix what is broken and bring the Rushmore group back up to where YOU should be.

 

[Louise]

Thanks classymom and thanks to everyone for their kind words.

Concerning the recent events - I don't want to say that something may change with the decision, but there will be further discussion about the situation once I meet with upper management in the next few days.

Be seeing you all around,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[BingoT]

Louise has been on top of all matters with the Rushmore group and she will still do her best.
It's unfortunately that upper management has the last word.and it's out of her control.
The upper management has to fix this or they will lose many great players.
Lets bring this group of casino's back on top upper management.
Keep up the great job your doing Louise.We know your for all the players rights and more.
Tom

 

[daera]

This was an interesting read.

I feel that without a doubt the casino should have sent a courtesy email to the player before this last action was taken. BUT I don't think that the casino was required to. If the casino did send an email letting the player know the funds would be lost and account closed if action wasn't taken immediately, and nothing was done, then I don't feel they're wrong in their decision to take it. If they didn't bother to send an email first, then IMO they should give the money bacl to the player and make sure that they start sending these courtesy emails. Just to show they've made every effort on their part before acting on this term.

I have seen this type of term many times before, and from reputable casinos. I've seen funds taken like this. I know that money sitting in a players account for a long time like this, can mess with the books somewhat, and the way the costs of operations are handled (i.e. affiliate payments). So I do think it's fair to have a dormant account rule. 2 Years is a pretty fair amount of time to allow before declaring an account dormant IMO.

I guess as long as money sits in a players account, it is in limbo because nobody really knows if the player will return to play and lose it all back, or if they'll follow-through with a cashout. Just because a cashout is requested does not make it a done deal. A cashout request is null if a player does not make sure they've satisfied any requirements to complete this that the casino has. (i.e. documents, correct banking option requested, valid details preferred method of payment, etc) If a cashout isn't followed through on the players end, then how can anyone say which direction that money is going. It could end up lost back the casino and played, or cashed out. This money was left in that limbo state for 2 years.

2 years is a very reasonable amount of time to wait before acting upon a dormant account term, IMO. But an email should definitely have been sent first.

Forgetting about money in an account is so easy it is almost frightening..

Examples:

- In for example Betway you have to transfer the money from the casino into the sportsbook and then log into the sportsbook to cash out. I have more than once transfered money from the casino into the sportsbook, and then I forgett to log into the sportsbook and cash out from there.. I log on two months later and find $350 that I thought I had cashed out.

- I get an email late in the evening telling me that I have to send in my ID documents before the cashout can be processed, im to tired to do it that evening and decide im gonna do it the next day. The next day I get 50 new messages in my inbox and I forgett all about it untill im prompted 2 weeks later.

- I deposit into a sportsbook planning to place a bet, the line is changed dramaticly for the worse and I decide to place the bet in another bookie instead. Days go by and I forgett I ever deposited there.

There could be a thousand reasons why you forgett money in an account. Remember, many gamblers have 50 or even 100 different casino and sportsbetting accounts. It is so easy to forgett it.

These are all just excuses as to why someone doesn't have to show responsibility in keeping track of their life. One's finances are too important to not keep track of. That's like not balancing your checkbook and then giving all these reasons why you thought you still had money in your account when you're overdrawn. It doesn't make it ok.

What if because you have so much going on, you forget about things like jury duty, bills, income, etc., and maybe for 2 years. Isn't there still repercussions if we don't take care of our business? Of course there is. We have organizers, calendars, notebooks, spreadsheets, etc., so we can remember the important things. So I don't think it's that easy to forget things like this all the time.

I keep a spreadsheet with all casinos I have an account with, along with my login names. Because without it, I'd be opening multiple accounts left and rgiht. I can't remember them all. But I don't have to, since I have them all written down.

I also feel that the amount is irrelevant, a few thousand for the OP could be like a couple of hundred for others. Just because a few thousand dollars would be something you wouldnt forgett, don't mean that the OP couldn't forgett it.

I agree that the amount is irrelevant. Not because a few hundred bucks to one person might be like a few thousand to another though. When I'm owed money, especially from an online casino, I always follow it through until I have it. Whether it's $1 or $1,000,000, it's just as important to me, if it's owed and I've done everything I needed to on my part. I chase up late payments, payments in the wrong amount, etc. Maybe it's because I've worked offline jobs where it was my responsibility to collect money owed and make timely bill payments for the company I worked for. Also to make sure payments owed or received were in the correct amount. If I didn't stay on top of it I would have been without a job. I certainly don't treat my personal finances with less importance.

IMO, $1 or $1,000,000, is all important if it's missing. Seriously.

If I was so filthy rich that I didn't have to worry about keeping track of my income, then I certainly wouldn't be here complaining after 2 years that I'm missing money.

 

[Pulver]

Edited as I don't want to get in a personal argument with the previous poster.

 

[vinylweatherman]

In respect of the decision about removal from the Accredited section, it is more about STANDARDS, if MOST casinos would give the money back to the player, even long after the dormancy period, we would EXPECT that a casino with the coveted Accredited Casino status would at LEAST operate to the standard of "most casinos". To allow otherwise, dilutes the perceived exclusiveness of the Accredited status among players.

"most casinos" do not even make the grade for Accredited status, and casinos that do must understand that MAINTAINING those standards is just as important in passing inspection, and the now "baptism by fire".

Rushmore does not HAVE to reverse this decision in order to be restored to Accredited, but it MUST restore meaningful communications with the standard setter (Bryan), and be prepared to explain why they made this somewhat harsh decision NOT to allow the player back. It MAY be a matter of "bonus abuse", and they may not even have paid the winnings had the documents been sent and approved. They may have suspected fraud, and took the 2 year gap as the fraudster giving up the effort, rather than send documents. Until they communicate and explain, Bryan cannot judge whether they are in keeping with the standards.

 

[Louise]

Hi all,

I would like to report some positive news concerning this player issue we have been dealing with.

After some discussion with upper management, it has been decided to re-open the player's account and reinstate his balance which he had at time of the closure. The player has been contacted to let him know the details of his account balances etc and to apologize for the sitation.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[RobWin]

Hi all,

I would like to report some positive news concerning this player issue we have been dealing with.

After some discussion with upper management, it has been decided to re-open the player's account and reinstate his balance which he had at time of the closure. The player has been contacted to let him know the details of his account balances etc and to apologize for the sitation.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

That is a great move on Rushmore's part there Louise and if they will re-open communications with Bryan here then that would even be better. At least this is a start back in the right direction!
____
____

 

[pingpong]

Hi all,

I would like to report some positive news concerning this player issue we have been dealing with.

After some discussion with upper management, it has been decided to re-open the player's account and reinstate his balance which he had at time of the closure. The player has been contacted to let him know the details of his account balances etc and to apologize for the sitation.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

But still no reasons for why Neteller-users are banned from enjoying the weekend bonuses?

 

[elscrabinda]

Wow, what a nice surprise! Massive thanks to Louise, Bryan, Max, Rushmore management and to all the people who joined in the discussion. I'm particularly pleased that the criteria for accredited casinos now includes a requirement to act 'fairly' even if the terms allow them to act otherwise. Well done Rushmore!

 

[Louise]

Wow, what a nice surprise! Massive thanks to Louise, Bryan, Max, Rushmore management and to all the people who joined in the discussion. I'm particularly pleased that the criteria for accredited casinos now includes a requirement to act 'fairly' even if the terms allow them to act otherwise. Well done Rushmore!

Thanks for your kind words and most of all, your patience on this elscrabinda!

I'm glad that this has been resolved, nevertheless, I understand has taken some time to do so.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[rockydyke]

Thanks for the info Louise. Great move by Rushmore. Things are getting back on track now and hopefully you'll get back on the accredited list real soon.

 

[Louise]

But still no reasons for why Neteller-users are banned from enjoying the weekend bonuses?

Hi pingpong,

Now and again the bonuses we offer are changed by our marketing department for various reasons. This would be a case where this has happened so I can only apologize to players that have now not been able to redeem these bonuses when using certain deposit methods and hope that the bonus structures may be changed in the near future.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[johnshoe333]

OK Bryan isnt this enough to get them back accredited just wondering

hello just wanted to make sure bryan sees this post or someone lets him know its here i think this proves that rushmore group belongs on the accredited list thats just imo

Hi all,

I would like to report some positive news concerning this player issue we have been dealing with.

After some discussion with upper management, it has been decided to re-open the player's account and reinstate his balance which he had at time of the closure. The player has been contacted to let him know the details of his account balances etc and to apologize for the sitation.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[Casinomeister]

hello just wanted to make sure bryan sees this post or someone lets him know its here i think this proves that rushmore group belongs on the accredited list thats just imo

Yes, I've seen it. I'm glad this was taken care of.

As soon as the communications issue improves, then we can look at getting back on board.

 

[vinylweatherman]

Hi pingpong,

Now and again the bonuses we offer are changed by our marketing department for various reasons. This would be a case where this has happened so I can only apologize to players that have now not been able to redeem these bonuses when using certain deposit methods and hope that the bonus structures may be changed in the near future.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Your marketing department should start looking at these things from a PLAYER's viewpoint. If they did, they would have forseen that this would ignite a debate about users of Neteller and Moneybookers feeling that Rushmore no longer valued them as much as ALL other players.
There is ABSOLUTELY NO MATHEMATICAL LOGIC in not letting ALL players take part in a WELL DESIGNED promotion. The odds of beating the casino are EXACTLY THE SAME, regardless of the initial deposit method. Players know this, and therefore consider that there must be some other reason, but the only kind of non-probability based reasons for barring these players from the bonuses are accusatory, insinuating that users of Neteller and Moneybookers are somehow "not playing in the spirit.......", whilst users of the other methods are.
Since this was a CHANGE from a far simpler system where ALL deposit methods had the same code, it has to have been a positive decision to target Neteller and Moneybookers users so that they could no longer use the weekend bonuses, because it involved quite a few changes & fixes having to be made to a system that to all intents "was not broken".