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Rushmore Group issues

Discussion in 'Forum Suggestions, Announcements, & Feedback' started by Casinomeister, Oct 14, 2009.

Thread Status:
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    Oct 14, 2009
  1. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    2 people like this.
  2. Oct 14, 2009
  3. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    I really hate that this happened but maybe its what this group needs, to hit bottom and try to build themselves up again. I still feel that Louise was only doing what was handed down to her by upper managment and this is a damn shame, she did take care of her customers on this forum until they hit that bump in the road awhile back with slow payments, i guess this last issue was what put them over the edge of the road and wrecked what could have been a great future for them here.......................laurie
     
  4. Oct 14, 2009
  5. DaveG39

    DaveG39 Experienced Member

    Occupation:
    Disability
    Location:
    Glendale,CA,USA
    They get discredited for this?? As I think somebody pointed out in the complaint thread, many places, and not just casinos, have this inactivity clause. I do admit a "where have you been?" email should've been sent, but who leaves $1-2k laying around to get taken in the first place??
     
  6. Oct 14, 2009
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    But most places will reactivate your account - and that's the way it should be. The guy left it stagnant for a couple of years - sure that's odd. But who are we to question the reasoning behind this .He could have been sick, in jail, in a monastery - who knows. The thing is, is this fair? Is this something an accredited casino should be doing? I say no.

    Perhaps if the casino would be more communicative, we wouldn't be having this issue.
     
    12 people like this.
  8. Oct 14, 2009
  9. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    Something to think about.....1 or 2K might not be that much of a bankroll to some. It's the principal of the action taken, not the amount of the bankroll he/she had in there. The amount is irrelevant. I applaud CM's actions as this is not the only issue Rushmore has been having which includes slow payouts and the lack of an adequate explanation for that.
     
    5 people like this.
  10. Oct 23, 2009
  11. johnshoe333

    johnshoe333 Dormant account

    Occupation:
    computer tech
    Location:
    picayune ms
    Rushmore Group should not have been removed

    hello im new here but as with a few others i had some delay with payment with cherry red and all but louise responded to me very fast everytime also ben in withdrawels always responded fast if they were not accredited my exp could have been way worse but they do care about the customers and they do try and resolve issues fast as possible ...they had some delays for a bit but thats all resolved now so i think its unfair that they be removed from the list because someone didnt follow there terms and conditions it would be diffrent if it wasnt clearly listed but it is and many other casinos have similar terms and they are accredited ones as well ....anyway just my 2 cents but id say to anyone wanting to play at a fair and honest casino that cherry red rushmore and slots oasis are good casinos to play at especially with a very good casino rep like louise on here to offer help any way she can i would ask all those who louise and ben has helped to post comments and see if we cant help get rushmore group back on the accredited list .....ty
     
  12. Oct 23, 2009
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Just for the record - the operator has not responded to being removed or to address the issue of the player's account. This is one of the main reasons - you don't clam up and expect to be listed as an Accredited Casino.

    It's a real shame, because yes - I stood up for this casino through thick and thin, but they allow this minor issue escalate into what it is. This is not a good sign.
     
    2 people like this.
  14. Oct 23, 2009
  15. Westland Bowl

    Westland Bowl Tin Foil Hat Club Member CAG PABnonaccred

    Occupation:
    not applicable
    Location:
    America
    Big problems always start small it seems. :rolleyes:
     
  16. Oct 23, 2009
  17. Larsenne

    Larsenne Senior Member PABnononaccred2

    Occupation:
    actor
    Location:
    World Citizen
    Thank you Casinomeister

    I think you did the right thing.

    Rushmore Group had several complaints about late withdrawals as well. Late payments is breaking the rules. As a player I accept terms and conditions and sign to follow them. These rules should work both ways. I commit to follow the rules, and the casino commits to follow the rules. Is the rule "payment within 48 hours", well then should the casino pay out within 48 hours.
    I play for the entertainment, and the thrill of winning sometimes. And all the thrill and enterainment is totally spoiled when I am not sure I get my money.

    L'arsenne
     
  18. Oct 23, 2009
  19. johnshoe333

    johnshoe333 Dormant account

    Occupation:
    computer tech
    Location:
    picayune ms
    180 days is the T&C but this was left dormant for over 700 days?

    hi all just wanted to say something seems not right at all about Rushmore being removed for this to things i dont understand 1 the person left the funds for 2 years NOT 180 days 2 i thought i saw a post where the casino contacted this person and something to do with click2pay but he didnt respond seems to me at that point they was letting it go and all casinos have slow pay problems from time but the ones who correct it are the ones who should be accredited imo also this person didnt even come on here and post a demand for the money just a simple warning about there T&C s strange been me id have wanted my money but then again id also not forgot about that much money not even for 2 days much less 2 years i do hope this gets resolved in some way because imo rushmore is a fair and honest group who yes had some problems but now have them straight ...louise if your reading this be assured you have not lost me as a customer and i hope this gets resolved for yall
     
    Last edited: Oct 23, 2009
  20. Oct 23, 2009
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Don't get me wrong - I still think they are a good group, but they need to be more communicative, and to not contact the player (like most casinos do) that his account was pending dormancy was not a fair thing to do. They should have also explained why they didn't consider to reopen the account.

    When casinos come on board, it is expected that they remain communicative and treat players fairly. This was not fair, and they remain relatively silent. I cannot endorse casinos that behave this way.
     
    3 people like this.
  22. Oct 23, 2009
  23. rockydyke

    rockydyke Experienced Member

    Occupation:
    electronics
    Location:
    florida
    I just have to put in a good word for The Rushmore Group. I requested a withdrawal from Cherry Red on 10/18 and it was in my bank today. It only took 5 days. :thumbsup: That is the fasted ever to my bank. Thank you Rushmore and keep up the good work.
     
  24. Oct 23, 2009
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Being removed from Accredited is NOT the same as being tossed into the Rogue pit. The Accredited section is supposed to contain the CREAM of the crop, and to allow a casino to remain there when it is becoming evident that something has changed for the worse, for whatever reason, dilutes the standard of "Accredited".

    I was expecting the persistent payment problems to get them removed, but it didn't. Louise was always willing to come here and explain, and try to get something done. The higher-ups, though, were being far too secretive, and what they passed down the chain to Louise was severely questioned on the forum, and she was hard pressed to get more substantive answers from upper management.

    This, I'm sure, was the "last straw". Not merely an issue about a long dormant account, but a refusal by the operator to communicate with the standard setter, Bryan, about the reasoning as to WHY they took such a harsh, and unusual, stance with this player.

    From the player's own post, he did NOT simply abandon the money, he submitted a withdrawal, and expected it to be processed without any hassle. The problem was that the casino ran him through their "red tape", and when they didn't receive a reply from him during the process, decided not to bother following it up as to WHY.
    The player said he just forgot in the end, after putting it off. The casino made no further effort to "jog his memory", and so he forgot that this withdrawal was never paid, until recently.

    I have just reached a similar situation with another Accredited casino, and they have shown how it SHOULD be done.

    I received an email from All Jackpots informing me that in a MONTH my account would become dormant, and any balance and loyalty points would be cleared unless I logged back in, and made a wager, or a deposit.
    I installed the casino again, and sure enough, 56 PENCE:D

    I am careful, and will remove substantial balances (or lose them) before uninstalling a casino, so even if I forget, it will only be a few pence lost.

    Rushmore have failed to show that they behaved similarly when this player's account became dormant. Perhaps they did, but since they will not communicate, how does Bryan know?

    There is another aspect to this, what if a player were to submit a PAB against Rushmore, would this too find Max unable to get any communication from the operator, with them ending up on the "No Can Do" list. This too would raise a stink, but it would be about LEAVING them accredited when it turns out they are "No Can Do" on the PAB front the next time one is generated for them.

    Removal from Accredited should be a "kick up the a***" for them, but it rather looks like they don't really care. When William Hill ended up in the Rogue pit earlier because they ended up being responsible for the old Cpays casinos, the CEO was quick to put things right the best they could, and were pretty communicative - even if the results were not what players were hoping for.
     
    2 people like this.
  26. Nov 10, 2009
  27. felicie

    felicie Ueber Meister PABnononaccred

    Occupation:
    self employed
    Location:
    somewhere else
    I agree if they wont communicate - you got nothing but....maybe someone there does care a little as I sure got a nice little birthday gift from Rushmore and Oasis last week and haven't played there in a while. I hope they come around - we need all the good rtg's we can get. :thumbsup:
     
  28. Nov 10, 2009
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Just to add - they're back on since their communication problems have been solved. I'll close this thread out so it doesn't seem that they've been booted again :p
     
    1 person likes this.
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