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Rushmore Casino takes bets from Canadians but can't pay them!

Discussion in 'Casino Complaints - Bonus Issues' started by fredb, Jul 15, 2007.

    Jul 15, 2007
  1. fredb

    fredb Dormant account

    Occupation:
    Consultant
    Location:
    Cyberland
    I have a withdrawal of nearly 2000$ that has been pending for 5 weeks.

    Casino Management has promised again and again that my payment will be sent 'very soon' or 'any day now' but nothing happens.

    Their story is simple :

    1 - the huge majority of their players being Americans, they aren't really used to processing payouts for Canadians.

    2 - the US legislation makes it hard for them to pay Canadians (!?)

    That's how the manager has justified not paying me. I have been patient with them, even though the above arguments are ludicrous (not to mention extremely insulting : how can they even accept bets from a legislation unless they have secured in advance a way to process payouts?)

    The manager also mentioned that there is another Canadian player who has been waiting for his\her payout even longer than me, as if this was going to make me feel better.

    I will inform them of this thread, in the hope that it will prompt them to take the matter more seriously.
     
    3 people like this.
  2. Jul 15, 2007
  3. daera

    daera Ueber Meister webmeister

    Occupation:
    The Hodgepodge
    Location:
    USA
    I see they have Ecocard as a banking option. I'm sure Canadians can get payment via Ecocard just like anyone else. Well, 99.9% sure. Can't you use Ecocard?
     
  4. Jul 15, 2007
  5. fredb

    fredb Dormant account

    Occupation:
    Consultant
    Location:
    Cyberland
    I have never used Ecocard, but I would certaintly be willing to use it for a small deposit if they gave me reason to think that I could then make an EcoCard withdrawal.

    Unfortunately, Ecocard does not appear in their withdrawal methods list so I doubt this is a solution.


    Now, to explain why I have been so patient with them so far, let me take a minute to credit Rushmore with a very nice show of honesty, prior to the payout problem.

    In May, when I signed up at the casino, I played Caribbean Stud Poker with the signup bonus. That's how I made my winnings, playing this game. One or two days after completing the rollover I revisited Rushmore's website in order to gather information on the payout process. That's when I noticed that Caribbean Stud Poker had been added to the list of excluded games for the signup bonus. I immediately called the casino, expecting the worse, and to my surprise the manager explained to me right off the bat that the rules had been changed because of me and that I would get paid. Now I thought I'd mention that here because this is something that really speaks for this casinos honesty. I'm just trying to be fair here and get them the credit that they deserve.

    Of course this doesn't change the fact that I'm still mad about their failure to pay me.
     
    3 people like this.
  6. Jul 15, 2007
  7. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Hi fredb, I don't think that Rushmore has a rep on the board here, given the fact that they are fairly new. I'll have to check the website myself, but what options for withdrawal DO they show on the site or in their banking interface?

    My advice would be to PaB and let Bryan sort it out. Have you saved all relevant correspondence with the casino, and especially any emails/chats where the manager confirmed that the terms were changed AFTER you played? I agree that 5 weeks is far too long to wait.

    I had a similar situation with a new casino, that wasn't really equipped for Canadian players either, and Bryan was very helpful in getting it sorted out.

    I wanted to say that for a new poster, you sure do have the hang of it. You've posted your complaint in exactly the manner it should be posted. I hope it gets resolved soon. :thumbsup:
     
    1 person likes this.
  8. Jul 16, 2007
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    So they exclude a game because ONE player manages to win on it:confused:

    So much for the usual "this doesn't mean you can't WIN with your bonus....yak, yak, rabbit, rabbit"

    I don't believe there is any way to "abuse" a bonus on stud poker, in fact the house edge is almost as bad as slots, and you need a bit of luck to come out ahead, such as being dealt a great hand, and also the dealer must qualify or you just win the 2x stake from the ante and the push from the play - even if you got the Royal Flush!
    The only poker game that gives some bonus leverage is 3 card poker, where the pair+ pays irrespective of whether the dealer qualifies.

    Lastly, I fail to see how they can so easily pay Americans, yet not Canadians. Those casinos that can't pay Canadians normally find this is because they can't pay AMERICANS either (and Bush seems to have annexed Canada while we weren't looking, given that Canada has suddenly become a part of the USA in the eyes of the online casino industry and Neteller).
    Since they knew in advance they had problems (the other Canadian player who was waiting longer), they should not have been accepting further Canadian players until they had found a solution.
     
  10. Jul 16, 2007
  11. daera

    daera Ueber Meister webmeister

    Occupation:
    The Hodgepodge
    Location:
    USA
    Ecocard might be a solution.

    But FYI, if you're going to even consider withdrawing via Eco, you better be quick and open your account now while you still can. Eco is going out as we know it, and rebranding.

    Personally, I have used Ecocard a lot and feel very comfortable with them, or I wouldn't suggest it. But if you don't get this rolling now, by next week you might not even be able to open an Eco account.
     
  12. Jul 16, 2007
  13. Kaynos72

    Kaynos72 Dormant account

    Occupation:
    My job sucks
    Location:
    Quebec, Canada
    This is total BS ! Geez if you know you can't pay back winnings then have the decency of not allowing these players in the first place !

    How come they can't send a check ? It just cost 50 cents for a stamp.... can't believe that. Always welcome to make a deposit but when you want to withdraw... oh oh oh....
     
    1 person likes this.
  14. Jul 18, 2007
  15. fredb

    fredb Dormant account

    Occupation:
    Consultant
    Location:
    Cyberland
    I have emailed them a xth request for payment, making it extra clear that I am open to ANY withdrawal method. I also included in my email a link to this thread.

    Here is their reply :

     
  16. Jul 20, 2007
  17. casinocustomer

    casinocustomer Dormant account

    Occupation:
    student
    Location:
    dflkjn sfnj
    Rushmore Casino - incompetent

    well i am happy to finally read something about this casino that is true ... they SEEM pleasant and constantly offer reassurance ... but its a facade.

    So far I have had two lovely encounters with this casino...

    first i requested a withdrawal and was put through a month of reassurances and empty promises that were never actually seen through ... QUITE a hassle, and for a relatively small sum of money. I never put up with such incompetence ever in my life ... when a customer comes to a company with a problem, the company (especially a new one) generally makes it their business to fix the problem, a concept clearly lost with Rushmore Casino.

    Next I tried to deposit with 2 cards that I had no trouble depositing with just 2 days prior ... the casino site declined the cards (which i promise you are perfectly good cards) ... and i know the rules ... you cant deposit more than 900/day or deposit 3+ times/day ... so i let 24+ hrs go in between my deposits ... and for some odd reason was declined ... i call the casino and the man that answered couldnt follow through with my inquiry as to why this was happening

    i think it is a major issue when reps cant help their customers troubleshoot a problem with THEIR software ... Rushmore Casino has absolutely no customer service skills, and this will lead to their downfall

    Moreover, am i the only one that thinks it is odd that the same two people always answer the phone? Who is this Michelle Rowe, and why is it that when i ask to speak with her, my request is dodged?

    I think that Rushmore Casino could have alot of potential if they would only wisen up and improve their customer service ... it really is a shame

    --frustrated customer
     
  18. Jul 22, 2007
  19. fredb

    fredb Dormant account

    Occupation:
    Consultant
    Location:
    Cyberland
    I just got off the phone with Robert, 'my manager for today'.

    I can't believe the explanation he gave this time for my late payment!

    Up until now, I was told that Rushmore had difficulties finding a way to transfer the funds to Canadians. I was told that cheques weren't working, Click2Pay wasn't working either for some reason, and they were working on finding a way to transfer funds to canadian players. About three weeks ago, I was explicitely told, as I quoted above, that another Canadian player had been waiting longer than me.

    Now today's story is entirely different : I haven't been paid yet because a glitch in the system made it look like my payment had been processed already. They have contacted RTG about the glitch, etc.

    How can he tell me that in the face of the fact that I have been reminding them regularly of my late payout all through the last two months via numerous emails (at least five) AND phone calls (at least four)?

    Robert promised to wire my winnings in twelve hours. We'll know in a few days if he was truthful about that. It's just the lastest promise of a long series, after all.
     
  20. Jul 23, 2007
  21. SlotsWizard

    SlotsWizard Dormant account webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    You should stop playing at rogue/no-name casinos. Here's my list of the best of the best (which is my opinion of course) for each software provider. To the best of my knowledge they all accept Canadian players:

    Microgaming - 32Red
    Wagerlogic - Intercasino
    Playtech - Bet365
    RTG - iNetBet
    Rival - Cocoa
    Proprietary - 3Dice

    You'll have few, if any, problems at these places ... as opposed to your latest stomping grounds (BetRoyal, Rushmore, etc).
     
    2 people like this.
  22. Aug 2, 2007
  23. Mike031

    Mike031 Banned User - violation of <a href="http://www.cas

    Occupation:
    not a loser :o)
    Location:
    not loserland *lol*
    That's right, because i've mailed them for asking some questions about deposit methods, but this was now 3 days ago and i got never any response from them, so its surely, that i'll never play there, because i really hate casinos, which can't answer their own costumers!
     
  24. Aug 2, 2007
  25. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    They have a rep over at CAP - to which I have alerted him to this thread - TWICE. It seems he has no interest in defending the casino. :rolleyes:
     
  26. Aug 2, 2007
  27. dcimp3

    dcimp3 Dormant account

    Occupation:
    www.affey.com and cherrycheats.com
    Location:
    Hutto, Texas - Near Austin.
    ...rep over at CAP...

    I am sorry, I am new here. What do you mean by that?

    Joe
     
  28. Aug 2, 2007
  29. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    Ecocard Non US

    This may not help in this instance but to my knowledge Eco will continue to service Canadian customers.
    Also
     
  30. Aug 9, 2007
  31. mothergoosebump

    mothergoosebump Dormant account

    Occupation:
    Semi-retired
    Location:
    Quebec, Canada
    Rushmore owes me money too. My withdrawal has been pending for a month and a half.

    Two weeks ago, Michelle Rowe wrote that she was 'bemused' to learn that my payment was so late. She also wrote that she was marking my payment urgent and sending it to accounts for 'immediate processing'. Obviously Rushmore has a very slack notion of 'immediate'. Earlier tonight I warned them that my patience had run out. Does anyone know if the original poster got paid in the end?
     
  32. Aug 9, 2007
  33. NZmumof4

    NZmumof4 Dormant account

    Occupation:
    slacker NOT!!!!!
    Location:
    SNOWY vt
    I have deposited at rushmore a few times and my gut is now telling me to stay away...now that I have seen these posts regarding slow to no payments I think I will stay clear.

    I feel really bad for the 2 people here who are still waiting for payouts & I really hope you get paid in FULL you have both waited FAR to long!!!!!!!!!!!!!!
     
  34. Aug 9, 2007
  35. Mike031

    Mike031 Banned User - violation of <a href="http://www.cas

    Occupation:
    not a loser :o)
    Location:
    not loserland *lol*
    I think it's now really time to set this crappy casino on the "Rogue List" :rolleyes:
     
  36. Aug 10, 2007
  37. Baldy420

    Baldy420 Dormant account

    Occupation:
    Losing money online, I also own my own company
    Location:
    FLA
    Rushmore Casino

    I didn't read this post word for word but I can't believe that anyone here could be speaking anything bad about Rushmore casino. They are hands down the best RTG casino in business. My withdrawals come in a Fed Ex envelope at my front door within 3-7 days after I hit the withdrawal button. Not a single problem with the checks. The only reason it even takes that long is because they are sent fed ex standard and from the west coast to east coast U.S. it takes 4 days. The check though is usually processed within 24 hours.

    Perhaps someone had a bad experience which I doubt but I guess it's possible but I can assure you all that I have received some rather decent sized payouts from them and never anything but the best service. For any of you that play RTG and haven't used Rushmore, try them out. Call Jonathon or Richard at support. I am certain they will give you a deposit bonus worth trying out the casino. Should you lose, I am certain you will receive a great comp afterwards. 99% of Visa cards I have used work including Green Dot, Netspend, Epassporte. I have played at numerous casinos over the years and I personally put Rushmore at #1.

    Jeremy
     
  38. Aug 10, 2007
  39. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    I have reported affiliates of theirs that have been constantly spamming Rushmore. The only email I received from them regarding it basically told me I was a liar because they saw the landing page for their spam site. They never bothered to download the casino setup program which is clearly the download for Rushmore casino.

    The "We have no affiliation with this spammer" email came within minutes of my reporting, but yet when I pointed out to them that it IS an affiliate of theirs, they clammed up - for good.

    If they don't care enough about their casino being spammed by rogue affiliates, then why would they care about players, overall?
     

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