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Rushmore Casino Payment...still waiting

Discussion in 'Online Casinos' started by sockmonkey, Jul 18, 2012.

    Jul 18, 2012
  1. sockmonkey

    sockmonkey Dormant account

    Occupation:
    house cleaner
    Location:
    Plano, Texas, United States
    I am new here, and oh so frustrated.....I am yet another victim of Rushmore Casino's lies ! Won $1750 on April 15, 2012 approved on April 21, 2012. I have had EVERY excuse given to me. Even the Chat people don't want to talk to me now, (are there any honest people employed by Rushmore Casino ???) Tara Murdock keeps asking me to be patient...really ??? I have tried to be....but it has been 3 months of nothing but different time frames as to when I can expect my money. I am now emailing her two to three times a day....mostly copying and pasting different negative things that mirror my situation that I am finding all over the internet. Will pestering them day after day do anything to help get my winnings ? Yesterday she emailed me and said she sent an email to the processor to trace my wire. I replied...yes...I knew you would send that email to me, and the next email you will send will contain a bogus wire number and then the next email will be that Bank of America has seized my wire. Pretty sure I won't get another email reply from her. Any suggestions ?
     
  2. Jul 18, 2012
  3. ksb11

    ksb11 Senior Member

    Occupation:
    Personal Trainer
    Location:
    Wait'n for a payout!
    Did u by any chance read this http://www.casinomeister.com/rogue/rushmore_casino_group.php. Good luck but as of right now Rushmore is probably the most disdained online casino on this sight
     
    2 people like this.
  4. Jul 19, 2012
  5. sockmonkey

    sockmonkey Dormant account

    Occupation:
    house cleaner
    Location:
    Plano, Texas, United States
    Rushmore mess

    Yes, I have been reading tons of posts about Rushmore since 2 days ago. I won money from them a few years ago and was paid very quickly and again this past November...paid quickly via wire transfer....this time however....it has been hell. First time won $600, second time was $400 and now it is $1750...could it be because of the higher amount ?
     
  6. Jul 19, 2012
  7. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I hate to say this but judging by the way things are going I expect them to close shop pretty soon. Even if they survive they will continue to collect deposits without thinking of paying anyone. Now Virtual has found itself a new aly.
     
  8. Jul 19, 2012
  9. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    The rep that used to be here has been banned. I don't know if you'd have gotten much help, but I think that she's still active on some other forums if you wanted to try that?

    I don't want to post links to other forums but if you want to give it a shot, someone can probably PM you.
     
  10. Jul 20, 2012
  11. sockmonkey

    sockmonkey Dormant account

    Occupation:
    house cleaner
    Location:
    Plano, Texas, United States
    RUSHMORE HELP NEEDED !!!

    If anyone reading this can help me......I need the name of the processor who is working for Rushmore Casino....the last wire I received was on 9/23/2011....I had won 400 and recieved it in the time frame promissed. If you have received a recent wire, this information should be on your bank statement. I just want to make sure I am contacting the current processor. If you can't find a phone number with their name, I can track that down. According to my bank statement from 9/23/2011 The processor was Positive Escrow Services Ltd. If they are still working for Rushmore....I may be able to get help after all. I have tracked down their address, phone and fax number, as well as the president of the Positive Escrow's twitter account ! I also have the contact information for RushPod...this is the company that owns Rushmore. I also have the phone, fax and address of the country that holds Rushmores gaming license. Yes, I am obsessed with this. They have pissed me off by lying to me. They owe me $1750 and I am determined to get it from them ! I have printed all my emails from Tara (all her lies) and will be faxing the tomorrow to the licensing office, the owner of Rushmore and also to the processor. Maybe it will work, maybe it won't. I hope it does, then I can post all these numbers and all the people who have been screwed out of money from Rushmore can flood their offices with proof of dishonesty and hopefully get their licence pulled.
     
  12. Jul 21, 2012
  13. sockmonkey

    sockmonkey Dormant account

    Occupation:
    house cleaner
    Location:
    Plano, Texas, United States
    Rushmore mess

    Here is the email I just sent Tara from Rushmore....all information is true. I have spent the last 6 hours tracking down names, addresses and phone numbers. I figure I have nothing to lose and hopefully $1750 to gain. I am so sick of their lies and games and stall tactics. . I guess if they don't contact me with payment terms on Monday....I will be standing next to my fax machine all day long ! And as promised...I will post every name address and phone contact that I have uncovered online.


    Well Tara, I have been doing alot of research online. What I have found is a trend....set by Rushmore Casino, and most of all....you. Tons of people are posting the emails that you have sent them regarding the delayed payout's. Which you have placed the blame on the processor. On Monday morning, July 23rd 2012 when I wake up at 8 am (that will be 4pm your time, see...you have lots of time to work on this since you are 8 hours ahead of my time zone) I will be faxing my withdraw request and approval, every chat session, every email from the withdrawals department (from you) and 100 pages of emails (it was difficult, but I stopped printing after 100 full pages, there are soooooo many angry people out there ) you have exchanged with a huge amount of people all over the world who have won at your casino and are experiencing the same problems as I am with getting their winnings. (all of these angry people have posted your emails to them on line for lots of other people to see ) You have given MANY of the same people the same exact tracking number. Now how is that even possible ? It isn't. I called my phone carrier today and signed up for International calling, it is set up and ready to go. I will be faxing all of this information to the processor that you are currently using, I will also be calling them. (good thing I am off work on Monday and can devote all day to this cause) I verified with some of the lucky people who did receive their wires to be sure I have the correct processor (did you know the bank where the wire is received has not only the name of the processor, but also the phone number printed on the monthly bank statement ?) I also have the name, phone number and fax number of the owners of Rushmore ! (Isn't the internet a wonderful tool ?) and finally, I have the phone number and fax number, address and even the contact name of the person who issued Rushmore's gaming license. In every email you ask people to be patient, I wonder....how patient would you be Tara if this was happening to you ? You are playing with people's emotions, which effects their lives. I have been waiting since the minute I withdrew the money on April 15, 2012. I have been lied to with repeated stall tactics. Tell me, does anyone who is honest work at Rushmore ? So, anyway.....when I do wake up at 8 am on Monday July 23, 2012.....I do expect to see a reply email from you, stating that either you will be paying me directly to my debit/credit card, a check will be mailed or that a wire transfer will be in my bank account in 2 - 3 business days (why do you tell people 10 -14 business days ? According to Chase Bank, 2 - 3 business days 4 days maximum is the amount of time it takes for an international wire) and along with a promise of a wire transfer, go ahead and include the wire number and the name and number of the processor. Actually, I already have the processor info, but go ahead and include it anyway (it will be interesting to see if you give me a bogus name) I also was able to obtain the Twitter address for the director at the Processors ! Oh, and their company id number (just in case this really is the processors fault for everyone not getting paid, I have their entire staff's name, positions and direct phone numbers to report them for unfair business, theft and fraud. I will leave Bank of America out of this (you accused them of confiscating the funds because the "found out it was for gambling purposes/payout", they don't due that, they can't, by law keep the money for themselves, it would have to be returned to Rushmore (you really should of contacted Bank of America and asked them that before slandering their fine name).

    Also..........after this info is faxed to all of these offices......I will be going online, and posting with every casino forum I can find (there are many !!) the heading will be Rushmore Casino.....the content will be address, phone and fax numbers of the group that owns Rushmore, the Gaming License and the Processors office. These offices will be slammed with phone calls, and probably copies of their very own emails by some very unhappy players who are owed money by Rushmore Casino.

    I look at it as.......you have asked me to be patient....I was....until I realized that I am one of the many people Rushmore is toying with. Now I am just angry. I have no problem at all with faxing all this information on Monday.....yes, its alot of work and this researching to find all the contacts took quite a bit of time, but.......I have $1750 to gain ! I want my money, I want it now. No more excuses or lies.

    Thank you for taking the time to read my email and to make the necessary arrangements to ensure that my money ($1750) arrives in either my bank account, debit card or by certified check to my front door (yes, I will want to sign for it, must make sure that we have proof that it arrived, its amazing how many people are waiting for checks, only to be told that they have already cashed them....really ??? and when they request a copy of the endorsed check, you tell them, no....you are unable to provide them with a copy of the check that they "cashed". !) So, as a re-cap, when I wake up and check my email, you will have had 8 hours at work in your Rushmore office to figure out the quickest way to pay me, and you can let me know by email before I start faxing a total of 149 pages to the processor office, the gaming license office and also the Investments group that owns Rushmore. Have a wonderful day ! Kimberley Sohn
     
    1 person likes this.
  14. Jul 21, 2012
  15. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Here's the reply:

    "Dear sockmonkey,

    Your comments have been carefully ignored.

    We will send your withdrawal some time in 2013.

    Regards,

    Made up name
    Made up title"


    You're wasting your time.

    Write the money off. If you get it one day, then it will be a nice surprise.

    Nobody here or anywhere else can help you.
     
    3 people like this.
  16. Jul 21, 2012
  17. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Sockmonkey,

    While Nifty is probably right and you may be wasting your time, I say 'Give 'em Hell'. The chances of you getting paid is slim to none but who knows. :D

    I chased Silver Oak Casino around for 6 weeks for $75 and finally got paid. After a while, it's not so much the money as it is the principle. :D
     
  18. Jul 21, 2012
  19. sockmonkey

    sockmonkey Dormant account

    Occupation:
    house cleaner
    Location:
    Plano, Texas, United States
    I agree, maybe I am wasting my time, however.....when this happened to my husband with Cool Cat.....they owed him $100, he just kept emailing and calling, about once every other day or so....then out of the blue one evening he received an email telling him to go get his wire transfer. They paid the $100. Maybe I will get paid, maybe I won't, but I am tired of reading about all the people Rushmore ( and other casinos) of screwing with. I will not just give up and go away. $1750 helps to pay quite a bit of bills, so it is worth it for me to try.
     
    4 people like this.
  20. Jul 21, 2012
  21. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I wish you luck sockmonkey. I'd keep searching forums, there's sure to be another they are turning over a new leaf and the problems are solved.

    Then maybe poof you will be paid.

    Or not.

    I think your chances would be better with $175 than $1750.

    This used to be a good group, but they have been struggling for a long time. and I think they have truly turned over to the dark side now, no longer delaying with the hopes of new players to fund the waiting players.

    You have every right to be angry and outraged.

    But for your own personal sanity, I'd go into stealth mode, waiting for a "turning over a new leaf" thread to pursue your issue.

    They have no reputation left to lose.
     
  22. Jul 21, 2012
  23. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Sockmonkey, I don't know why you wanted to know anything about their processor, but I do know that they have changed it this year.
    They are and will probably always blame any processor they use. It's strange that other casinos can find one that are trustworthy.

    Good luck in getting your money. You probably will get it some day:rolleyes:
     
  24. Jul 21, 2012
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If they are giving the same tracking number to many players, this is clearly fraud on their part. They are making it up, but have not taken the care to invent a new number each time, assuming that no player would ever find out the tracking numbers of others. No wonder that whenever a query is raised for the tracking number, the courier has no record of it.

    I doubt the licensing authority will do much, if anything. The pressure may be enough to make them pay you off "squeaky wheel gets the grease", but other players will have to be equally as determined, and in the end the money will run out and they will have to admit they have been trading whilst insolvent for some time, but trying to bluff their way through it by delaying payments until incoming deposits can cover them.

    The recent attempt to "turn over a new leaf" seems more to do with getting a short term surge in deposits than a long term committment to change. They know that by making a surge of payments the fuss will die down and players will start to return, a tactic they try every few months.

    If the processors have stolen the money, all you will find now are empty offices. It is Rushmore and Rushpod you need to go after. If the processors are innocent, and still operating, they will likely drop Rushmore right in it when they find out that Rushmore have told many players their money has been stolen by this processor as an excuse for non payment, and signs that players are now acting on this lie and going after the processor.
     
  26. Jul 21, 2012
  27. everyday

    everyday Experienced Member

    Occupation:
    Retired
    Location:
    British Columbia, Canada
    You Go Girl!!! With the time and effort you have spent tracking the "powers that be" down, I wouldn't hesitate too long before faxing everything to them. It's time for this company to be shut down and the doors closed. No other business would be allowed to continue operating in this fashion with false promises and out right lying. Their "turned over a new leaf" threads on various forums is just a trap for the unsuspecting to join their casino, adding to the long list of having to battle to receive withdrawals. Some say that there's nothing you can do, but why not? Information is power and you have it. Casinos like this hope that players attitudes continue to be - if I stay quiet and nice to them long enough maybe I'll get my money - but how often does that work? They're certainly not being nice in return. What ever happens, I wish you good luck!
     
  28. Jul 21, 2012
  29. sockmonkey

    sockmonkey Dormant account

    Occupation:
    house cleaner
    Location:
    Plano, Texas, United States
    I checked and the Processor they are using and they are still in business, I even have the name of the company that rents them their office space, the reason I want to contact them is to make them aware of what Rushmore is saying about them, and to see if they "really did send my wire", I don't have my wire number, but in one of the emails Tara sent me, she mentioned my file was next to go to the processor, I confirmed with her that my Trace Id was in that file, so that being said....the processor should have no problem locating my wire. I also want the gaming commision to know that Rushmore is commiting fraud and unfair business by not paying out winnings to tons of people. If enough people complain, maybe we will see results...you know...strength in numbers ! I am tired of being lied to, I want what I was told was sent to me. It's mine and I will not give up and I truly hope nobody else gives up either. I will fight them for everyone on here who is owed money.
     
    6 people like this.
  30. Jul 21, 2012
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If the processor does not simply clam up, you may get hold of some important information from them. I suspect their side of the story might be quite different from what Rushmore are saying, and will be along the lines that Rushmore have not been sending the money to cover the withdrawals to the processor, and so the processor just sits on them until Rushmore pays up. Rushmore may have screwed over some of their processors, and those still working are probably not sending out wires on "credit", but insisting Rushmore has sent them the money up front.

    A further complication may be that so many players have been given lies and excuses from Rushmore that some have resorted to complaining to their banks and initiating chargebacks. It would be the processors, not Rushmore, taking the hit, and would cause Rushmore to have to lodge ever bigger contingency deposits at processors to cover this risk. If processors "fine" Rushmore because they have paid over deposit monies, and then been hit by chargebacks, and as a result cover their losses from money Rushmore are sending back to cover withdrawals, this dispute may be what Rushmore mean by "the processor stole your money" when explaining non payment.

    It is a self fuelling problem; as more and more players are given lies and BS instead of their money, they look to other means to get it back, or even just get revenge and part of it back. This makes things even harder for Rushmore, and their only way out is to play down the problem and hope to entice players to start depositing again to increase the liquidity.

    With a genuine DoJ seizure, the processor concerned would have been shut down.

    Rushmore even started not paying non-US players, where none of these DoJ and seizure related excuses are relevant. THIS was the real "big red flag" as far as I was concerned, as it showed a general lack of funds, rather than a problem specific to the US scene.

    Just like in a Ponzi scheme, some players are going to end up never getting paid, as if enough pursue their funds with this level of determination, it will finally dawn on the rest that they really should stop making further deposits despite the positive spin they are getting about the situation. With no more deposits coming in, Rushmore will no longer be able to run this "rob Peter to pay Paul" business model, staff will go unpaid, and they will finally be put out of their misery.
     
    1 person likes this.
  32. Jul 22, 2012
  33. sockmonkey

    sockmonkey Dormant account

    Occupation:
    house cleaner
    Location:
    Plano, Texas, United States
    I have just received an email from Tara at Rushmore, she informed me that they are trying to locate my missing wire but sending her that email is not going to speed up the process. She has no new information for me right now, but hopes to by the beginning of next week.

    REALLY ???? Next week ? Sure....why not....it's been exactly 4 months that I have been waiting....what's another week, right ? Um.... NO.......Let the faxing begin. Some may think I am wasting my time, maybe I am, but at least I feel like I am doing something, something other than sitting here and believing lie after lie after lie. If she didn't like my first email, she sure isn't going to like the one I just sent her. Silly of her if she thinks I am bluffing. I have nothing to lose by chasing this money.



     
    2 people like this.
  34. Jul 22, 2012
  35. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    These guys are professional liars who will cite something new every time you enquire on your w/d. Dont waste your time tracking down the processor fedex no. etc. as everything is made up. You can only hope their cashflow improves and they might then pay you but this is unlikely to happen anytime soon. There wont be fresh funds from new investors who wont want to fill a black hole and there are more and more players who are wary of depositing. They even tried to make use of this forum and pretend everything is ok and everyone had been paid. In the end, no one was paid. I can honestly say that I have rarely seen an outfit so desperate for fresh deposits as this one. They could not even pay a single cashout to clear their name so you can see how cash-strapped they are. DDont believe a single word they say and let matters rest. If you finally get paid otherwise as the accountants say 'make a provision for a bad debt'.
     
    2 people like this.
  36. Jul 23, 2012
  37. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    I got paid from a free chip..........

    I received $200 in Free Play from Sloto because "I had been noticeably absent" from their site"

    Hit a nice streak and made it through the wagering requirement with $3k in profit. I wondered like the rest of you, when? if ever? I would see my money. Especially since it was a non-deposit free bonus.
    ______________________________________________________________________________

    Requested 3 withdrawals of $1k each using Pay 2 card option.

    Requested 6/6, approved 6/10 and received 7/6 (2 on the same day)

    Requested 6/12, approved 6/17 and received 7/20

    ______________________________________________________________________________

    Yes, I am a former VIP there - but haven't played in months. Very surprised that it played out the way it did. For the US customers, cancel the wire and request the Pay 2 card option.

    I am NOT recommending you play there ---- just offering some info and advice to try the alternative credit back to a cc you used previously for a deposit. It is working well at Slots Oasis and at Club World Group.

    FWIW,
    Diane
     
  38. Jul 23, 2012
  39. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I think you'll find they paid you quicker because of who you are rather than the method you used.

    I know you don't mean it in such a way, but it is a huge slap in the face for those who have been waiting months and months from DEPOSIT related winnings.

    You can say you're not recommending anyone play there, and I believe you, but you are in fact saying that they are paying you rather quickly and that they might pay others quickly......hence members may be lulled into taking their huge bonuses thinking they will be treated like you were.....which of course they won't.

    I'm surprised you didn't say "stick your $200 - pay my fellow CM members and we'll talk".

    What you have done, albeit inadvertantly, is provide Ruuushmore with some much needed positive PR. You would be surprised what some players will do the second they hear "Yay! I got paid!". All of a sudden the last 12 months of horror is forgotten and off they go with their cash only to be posting here in 3 months time complaining they haven't been paid. Bottom line is that if it were me I wouldn't have given them any airtime at all, but it isn't me.

    FWIW I was offered a free chip via phone a while back and I told them to stick it as per above.
     
    1 person likes this.

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