- Joined
- Jan 3, 2010
- Location
- Nashua NH
Hey all,
Don't know if any of you have had any experience with Red Flush but I find the recent customer service to bit lackluster and disappointing.
In a nutshell, I finally made a cashout for 110$ - plenty of deposits before then so this isn't like a free chip issue or NDB thing.
Since it's my first cashout, they request documents (this is something like wednesday, I make my cashout tuesday night) - I send them and try to log in, low and behold my account is LOCKED.
Strange that, unsure why my account would be locked after I just make a cashout. Now, it also turns out that Wednesday a bunch of MG casinos were planning on moving to ' .net ' software versions so I can't tell which of the two issues is the problem here. I can't really do anything about client versions of software at this point because you can't selectively go and download the .net clients right now.
This leaves me in a blind position of having a locked account. I talk to live help and they take over an hour to "reset my password" and can simulate the LOCKED issue - but no progress; account stays locked so I take the whole transcript and a screenshot - sending that to support.
Now I figure this should be sufficient information to take the next step. Obviously password reset did nothing to help.
Next email comes in asking me to verify my identity again (which I can understand) and then they send me a new email the next day saying my password was reset (again??) - still no dice of course; but they are convinced it worked.
I've talked to what seems to be 5 different people and no one seems to grasp that my account is just LOCKED or the ip is blocked or something... but my cashout isn't moving either and it's been a good 4 days now which is unnatural for a MG casino.
This just makes me feel like a mute siren, the whole experience just being ackward and I feel like no one is listening to me for what should be a simple issue.
Don't know if any of you have had any experience with Red Flush but I find the recent customer service to bit lackluster and disappointing.
In a nutshell, I finally made a cashout for 110$ - plenty of deposits before then so this isn't like a free chip issue or NDB thing.
Since it's my first cashout, they request documents (this is something like wednesday, I make my cashout tuesday night) - I send them and try to log in, low and behold my account is LOCKED.
Strange that, unsure why my account would be locked after I just make a cashout. Now, it also turns out that Wednesday a bunch of MG casinos were planning on moving to ' .net ' software versions so I can't tell which of the two issues is the problem here. I can't really do anything about client versions of software at this point because you can't selectively go and download the .net clients right now.
This leaves me in a blind position of having a locked account. I talk to live help and they take over an hour to "reset my password" and can simulate the LOCKED issue - but no progress; account stays locked so I take the whole transcript and a screenshot - sending that to support.
Now I figure this should be sufficient information to take the next step. Obviously password reset did nothing to help.
Next email comes in asking me to verify my identity again (which I can understand) and then they send me a new email the next day saying my password was reset (again??) - still no dice of course; but they are convinced it worked.
I've talked to what seems to be 5 different people and no one seems to grasp that my account is just LOCKED or the ip is blocked or something... but my cashout isn't moving either and it's been a good 4 days now which is unnatural for a MG casino.
This just makes me feel like a mute siren, the whole experience just being ackward and I feel like no one is listening to me for what should be a simple issue.