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Ruby Fortune Spam

Discussion in 'Online Casino and Poker Complaints - old section' started by pokeraddict, Jul 14, 2005.

    Jul 14, 2005
  1. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    Over the last few months I have gotten a large amount of spam from Ruby Fortune. I know it is them and not an affiliate as it comes with my account # on it. This morning was out of hand. I had 32 of their emails this morning sent over an hour time. In the past I has unsubscribed but it did not work. There is no excuse for this behavior. Below is a screenshot.
     
    Last edited by a moderator: Jan 19, 2006
  2. Jul 15, 2005
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I also have an account at this casino but I have only got one e-mail containing the newsletter. Ever since I played at this casino,I only got one copy of any of their advertisements so I doubt whether they are spamming you intentionally. Maybe you can contact their support and see what is wrong.
     
  4. Jan 19, 2006
  5. Palace Group

    Palace Group Dormant account

    Occupation:
    Customer Support
    Location:
    Online
    Spam

    Hi there,

    We are checking on our side to see if there was a problem with the mailing system and will revert back shortly

    I assure you that we would never intentionally send so many mails. It only irritates our players and that is the last thing we want to do. We haven't received any other notification that players have received more than one email so it does appear to be an isolated case.

    Could I ask that you PM me the email address from which the emails were sent as this will help us to establish the problem.

    I look forward to hearing from you.

    Darran
    The Palace Group
     
  6. Jan 19, 2006
  7. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania

    This still doesn't address the fact that he had unsub'd before...He shouldn't have gotten 1 of them let alone all those.
     
  8. Jan 19, 2006
  9. Palace Group

    Palace Group Dormant account

    Occupation:
    Customer Support
    Location:
    Online
    Hi,

    I had a look and the unsubscribe request was not successful and the player was still on our data base. If for some reason the unsubscribe available in our viper lobby does give an error, our support team can ensure players are properly removed.

    I have made sure the email address has been removed from all Ruby Fortune mailing lists.

    We will keep our eyes on this to make sure the problem is not a re-occurring one.

    Kind regards,

    Darran
    The Palace Group
     
  10. Jan 19, 2006
  11. Slotmachine

    Slotmachine Dormant account

    Occupation:
    Management
    Location:
    US
    Something in the air today...I keep getting the same 888.com offer over and over again in my mailbox....annoying, but likely some glitch.

    Cheers,
    SM
     
  12. Jan 19, 2006
  13. Mallorca

    Mallorca Experienced Member

    Occupation:
    Night job
    Location:
    Stockholm
    Same here ,888.com is sending me the same offer all day.:mad:
     
  14. Jan 19, 2006
  15. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    Sorry, I had no intention of relaunching this thread. I sent it as a link to the rep here through PM as an example in hopes of getting it fixed privately. If you look at the date of the OP it is 6 months old. This screenshot was by far the worst one. The duplicate emails had just started up again. I finally started responding to them "STOP SPAMMING ME!" after more logical approaches were not working. They were not coming from their support email though.

    The rep from Ruby responded very quickly to my PM and I have forwarded the last email to him. Hopefully this gets worked out and I hope a better unsubscribe system is worked out.
     

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