Too bad nobody took part in my herogaming post in this discussion, cause this hits exactly why there are so many complaints/ threads about SE. So I started a new thread and removed this from there.
It seems to be the tendency, as I found out last copple of months, you should ‘explicitly state to a casino you have problems with gambling, if you had financial damage by closing/ reopening accounts.
This is exactly the biggest problem on this subject, cause nowhere in law or governmental policy is stated you should say those words, at least MGA, don’t know British. Some terms do state this, but then they are not compliant to nowadays law.
Today everybody who has financial damage due to closing or reopening an account has most of the time a right on financial compensation.
These are pure facts if you look at ruling. If casino’s or regulation don’t want this, the law should be changed on this point.
Don’t say you have no case if you did not stated clearly you have gambling problems! Cause this is simply not true based on nowadays law.
It’s quite simple: apply rules! That means apply rules to EVERY CLOSURE! Mine is based on art 43 MGA, but probably British has clear rules too?
1) if a customer wants the account closed, no matter what reason, provide immediate service to implement that on your licensed casino’s, or a self service to do that.
2) do not let a customer open an account on the same license, when he has a closed account somewhere else on the license. When customer wants that apply 7 days
3) do not reopen an account immediately, but apply 7 days waiting time.
When applied conform ruling there is less discussion!! But do not forget: some casino’s create this mess themselves not the (troubled) customer....
1) some casino’s let you write up on the same license
2) reopen your account immediately and don’t apply 7 waiting days.
3) some casino’s don’t close your account immediately/ provide no self doing system
4) decide for you you don’t have a gambling problem when you ask for permanent closure, but like stated this is irrelevant cause it applies to EVERY CLOSURE. Some say casino’s can’t read your mind, but the problem is they don’t need to read at all!
If casino’s stick to the law, customer did not felt badly treated. If casino’s don’t want this law, suggest changing at your authorities. Then it would be fair!
But for now legally EVERY GAMBLER has a right when those rules are not applied of a financial compensation. And nobody has the right to call those people refundseekers or stuff like that, cause the rules made it possible!
Rubbish: state to a casino you have gambling problems. Ofcourse say it when needed for yourself, but it is no fair claim of not paying you compensation.
THIS OFFERS LESS PROTECTION TO THE TROUBLED ONES and is an UNFAIR ‘RULE’
Unfortunately this is practise, based on nothing, for as far I can see. As a customer you get a thick brick wall at some casino’s. That is the frustrating part.
If you don’t want this rule, just implement it in law, there would be less SE discussion!
By the word casino I don’t mean all, to be clear on that, a lot do a great job on many occasions, like HEROGAMING.
I think the reason for it is casino’s saw more and more customers trying to look for refund, but hey... THEY CAN! And they should get it based upon nowadays law. If you want it different, the law should be different.
Can somebody tell me why those casino’s have more rights, then you, a vulnerable customer? Cause in my opinion this is a rule of not paying a customer the entitled compensation.
Can somebody tell me who created this non official rule, which provides less protection of problemgamblers, and why it is applied to your claim by ADR’s as well, as I have understood?
We are talking on this forum about fair play. Is this fair play? Are my remarks about this matter not fair?
It seems to be the tendency, as I found out last copple of months, you should ‘explicitly state to a casino you have problems with gambling, if you had financial damage by closing/ reopening accounts.
This is exactly the biggest problem on this subject, cause nowhere in law or governmental policy is stated you should say those words, at least MGA, don’t know British. Some terms do state this, but then they are not compliant to nowadays law.
Today everybody who has financial damage due to closing or reopening an account has most of the time a right on financial compensation.
These are pure facts if you look at ruling. If casino’s or regulation don’t want this, the law should be changed on this point.
Don’t say you have no case if you did not stated clearly you have gambling problems! Cause this is simply not true based on nowadays law.
It’s quite simple: apply rules! That means apply rules to EVERY CLOSURE! Mine is based on art 43 MGA, but probably British has clear rules too?
1) if a customer wants the account closed, no matter what reason, provide immediate service to implement that on your licensed casino’s, or a self service to do that.
2) do not let a customer open an account on the same license, when he has a closed account somewhere else on the license. When customer wants that apply 7 days
3) do not reopen an account immediately, but apply 7 days waiting time.
When applied conform ruling there is less discussion!! But do not forget: some casino’s create this mess themselves not the (troubled) customer....
1) some casino’s let you write up on the same license
2) reopen your account immediately and don’t apply 7 waiting days.
3) some casino’s don’t close your account immediately/ provide no self doing system
4) decide for you you don’t have a gambling problem when you ask for permanent closure, but like stated this is irrelevant cause it applies to EVERY CLOSURE. Some say casino’s can’t read your mind, but the problem is they don’t need to read at all!
If casino’s stick to the law, customer did not felt badly treated. If casino’s don’t want this law, suggest changing at your authorities. Then it would be fair!
But for now legally EVERY GAMBLER has a right when those rules are not applied of a financial compensation. And nobody has the right to call those people refundseekers or stuff like that, cause the rules made it possible!
Rubbish: state to a casino you have gambling problems. Ofcourse say it when needed for yourself, but it is no fair claim of not paying you compensation.
THIS OFFERS LESS PROTECTION TO THE TROUBLED ONES and is an UNFAIR ‘RULE’
Unfortunately this is practise, based on nothing, for as far I can see. As a customer you get a thick brick wall at some casino’s. That is the frustrating part.
If you don’t want this rule, just implement it in law, there would be less SE discussion!
By the word casino I don’t mean all, to be clear on that, a lot do a great job on many occasions, like HEROGAMING.
I think the reason for it is casino’s saw more and more customers trying to look for refund, but hey... THEY CAN! And they should get it based upon nowadays law. If you want it different, the law should be different.
Can somebody tell me why those casino’s have more rights, then you, a vulnerable customer? Cause in my opinion this is a rule of not paying a customer the entitled compensation.
Can somebody tell me who created this non official rule, which provides less protection of problemgamblers, and why it is applied to your claim by ADR’s as well, as I have understood?
We are talking on this forum about fair play. Is this fair play? Are my remarks about this matter not fair?