RTG Investigation Site???

KeenyCramers

Dormant account
Joined
Aug 21, 2008
Location
United States
Greetings All,

I'm new to this site and am anticipating a problem with Real Vegas Online (www.realvegasonline.com). I came across this website which claims to help with RTG complaint resolution:
You do not have permission to view link Log in or register now.


My question is if any of you guys have used their assistance or are familiar with them. If so, what you tell me about it, there is not much info on their website.

The problem I am anticipating has to do with withdrawing funds (I deposited $1000 USD and was matched with a 250% bonus for a total of $3500) I grew this to over $10K. They have not declined my withdrawal request, but they have been very limiting with information and instructions (no T&Cs on the 250% bonus, no wire transfer instructions and no response to my request for my game playing records), and at this point, I anticipate problems. I will file a formal PAB once I've exhausted my resources.

Anyways, any information on the Central Dispute System website would be greatly appreciated.

Many Thanks!
KCs...
 

Alexishot69

Banned User
Joined
Jul 6, 2008
Location
Edinburgh
Hi

sad to say but the mention of RTG and problems especially in withdrawaing seem to come hand in hand i seriously wish you all the best ...alex x
 

suzecat

Dormant account
Joined
Sep 18, 2004
Location
California
Greetings All,

I'm new to this site and am anticipating a problem with Real Vegas Online (www.realvegasonline.com). I came across this website which claims to help with RTG complaint resolution:
You do not have permission to view link Log in or register now.


My question is if any of you guys have used their assistance or are familiar with them. If so, what you tell me about it, there is not much info on their website.

The problem I am anticipating has to do with withdrawing funds (I deposited $1000 USD and was matched with a 250% bonus for a total of $3500) I grew this to over $10K. They have not declined my withdrawal request, but they have been very limiting with information and instructions (no T&Cs on the 250% bonus, no wire transfer instructions and no response to my request for my game playing records), and at this point, I anticipate problems. I will file a formal PAB once I've exhausted my resources.

Anyways, any information on the Central Dispute System website would be greatly appreciated.

Many Thanks!
KCs...

Hi KC and welcome to the forum......haven't really heard anything positive or negative about CDS. How do you feel about cowboys?
 

mecan49

Newbie member
PABnonaccred
Joined
May 2, 2008
Location
usa
If you read the bonus ifo you are required to get 20x over the dep. So if u dep 1000 w/ 250% match then taht means that they will require you to make a minumum of 25,000. I may be wrong, but recently went thru the bonus issues w/ another casino. So ck into it and The Best of luck to you.
 

KeenyCramers

Dormant account
Joined
Aug 21, 2008
Location
United States
mecan49, thanks for the info. Can you explain where I should have found that bonus info. I saw the bonus code on the Real Vegas Online login page to the gaming application and didn't see any T&Cs nor any asterik referring to one. I was first directed to use it by their support representative on the phone, who told me about it when she was helping me with my deposit.

I don't think they can hold me to any T&Cs for the bonus play, can they? I am sure they will attempt to do so. To be honest, I don't even want or need their bonus money, I just want my original deposit back and winnings.

Another question, how can I find out how far I am towards meeting any kinda bonus requirement?

Many Thanks!
 
Last edited:

bbrek

Dormant account
Joined
Apr 22, 2007
Location
USA
anyone hear anything from Central Dispute Systems? I filed a dispute with them once I saw this but have not heard anything back from them (of course). Thanks
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
mecan49, thanks for the info. Can you explain where I should have found that bonus info. I saw the bonus code on the Real Vegas Online login page to the gaming application and didn't see any T&Cs nor any asterik referring to one. I was first directed to use it by their support representative on the phone, who told me about it when she was helping me with my deposit.

I don't think they can hold me to any T&Cs for the bonus play, can they? I am sure they will attempt to do so. To be honest, I don't even want or need their bonus money, I just want my original deposit back and winnings.
Another question, how can I find out how far I am towards meeting any kinda bonus requirement?

Many Thanks!

LOL...:lolup:, Good Luck on that one KeenyCramers !!
 

suzecat

Dormant account
Joined
Sep 18, 2004
Location
California
mecan49, thanks for the info. Can you explain where I should have found that bonus info. I saw the bonus code on the Real Vegas Online login page to the gaming application and didn't see any T&Cs nor any asterik referring to one. I was first directed to use it by their support representative on the phone, who told me about it when she was helping me with my deposit.

I don't think they can hold me to any T&Cs for the bonus play, can they? I am sure they will attempt to do so. To be honest, I don't even want or need their bonus money, I just want my original deposit back and winnings.

Another question, how can I find out how far I am towards meeting any kinda bonus requirement?

Many Thanks!

Keeny, you have given your money to one of the rogue casinos formerly managed by Warren Cloud and now probably owned and operated by the Virtual casino group..........They think they can hold you to anything they want to cuz there's nothing you can do about it! The casinos are domiciled in Costa Rica, which has no laws to protect you.

You will have to call them or use their live chat service to find out what you have wagered..............sorry, no other way.
 

suzecat

Dormant account
Joined
Sep 18, 2004
Location
California
anyone hear anything from Central Dispute Systems? I filed a dispute with them once I saw this but have not heard anything back from them (of course). Thanks

Has it been at least a month since you filed your dispute with CDS?
 

patrina

Dormant account
Joined
Mar 30, 2007
Location
Ontario, Canada
LOL...:lolup:, Good Luck on that one KeenyCramers !!

"I don't think they can hold me to any T&Cs for the bonus play, can they? I am sure they will attempt to do so. To be honest, I don't even want or need their bonus money, I just want my original deposit back and winnings."



That comment made my day, lol. Very funny, in a cute, "I'm really not sure" kind of way. Wouldn't that be cool if we could all use our bonus', win, and then tell the casinos that "that's ok, I dont need your bonus money anymore?" Lmao, there KeenyCramers! Hello btw, and welcome! And, I wish you luck with your winnings, I'm not familiar with this casino so I cant comment on your particular issue, sorry. But remember to always read the T&C's (if you can find them) and if the casino is not listed here in the accredited section, well, "I" would never play there :( Anyway, nice to meet you and again, the best of luck!
Patrina
 

slotplayer

Paleo Meister (means really, really old)
webmeister
Joined
Oct 11, 2006
Location
USA
mecan49, thanks for the info. Can you explain where I should have found that bonus info. I saw the bonus code on the Real Vegas Online login page to the gaming application and didn't see any T&Cs nor any asterik referring to one. I was first directed to use it by their support representative on the phone, who told me about it when she was helping me with my deposit.

I don't think they can hold me to any T&Cs for the bonus play, can they? I am sure they will attempt to do so. To be honest, I don't even want or need their bonus money, I just want my original deposit back and winnings.

Another question, how can I find out how far I am towards meeting any kinda bonus requirement?

Many Thanks!

I don't see a 250% bonus anywhere, 100% or 30%, although the t&c link at the bottom doesn't work, on the promotions page the terms are stated. It's 12x playthrough b+d

xhttp://www.realvegasonline.com/casino_promotions.html
 

tim5ny

Non-Gambler
Joined
Jun 8, 2003
You needed to find this site before you gave them a thousand dollars. Those RTG's with the awesome bonuses are usually just scammers that never pay winners. Not that I hope that your situation turns out that way!
 
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