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RTG Information Forum

Discussion in 'Casino Complaints - Bonus Issues' started by dc9999, Jan 3, 2007.

    Jan 3, 2007
  1. dc9999

    dc9999 Experienced Member

    Occupation:
    Analyst
    Location:
    the Wild West
    For those of you that have been victimized by the growing number of Realtime Gaming (RTG) licensees that have been ignoring your inquiries (complaints, funds withheld, bonus issues etc. etc.) please feel free to PM me here if you're interested in joining our "RTG Player Accountability Coalition".

    I think it's readily apparent to those of you who regularly review the threads on this site (and other similar ones), that RTG has willingly decided to simply IGNORE all player concerns and problems.

    Of course, you can always wait for RTG's alleged new consumer advocacy group - Hastings BV - to get established, however there has been very little, if any, progress made on that front in well over 8 weeks. Moreover, as I'm sure you're all acutely aware, RTG dissolved Montana Overseas Disputes without warning, and in essence, left ALL impacted players truly hanging out to dry.

    Again, feel free to leave me a message here if you're so inclined, and remember that time is of the essence in this instance.

    Let's send RTG a message they won't soon forget: WE WON'T TOLERATE GETTING SCREWED ANY LONGER!

    And for those of you "good guy" RTG licensees, perhaps it would help if you exerted some pressure as well on your parent, in order to protect your interests long term.

    Believe me, there are some SERIOUS movers and shakers out there;) , who have grown beyond annoyed with the lack of business ethics and acumen exhibited by this Atlanta Georgia USA based company.
     
    Last edited: Jan 3, 2007
    6 people like this.
  2. Jan 4, 2007
  3. siriuscirrus

    siriuscirrus Dormant account

    Occupation:
    semi-retired
    Location:
    USA
    Sounds good and got your pm. You would think RTG would get their act together basically having the US market cornered. I could only imagine their profits improving ten-fold this coming year. Imagine if they held their end of the bargain and paid out consistently, had less disputes, etc. They need to wake up and smell the coffee!
     
  4. Jan 4, 2007
  5. kyleb

    kyleb Dormant account

    Occupation:
    Small Business Owner
    Location:
    Canada, United States, and England (wherever busin
    You can certainly count me in.
     
  6. Jan 5, 2007
  7. rv1ab

    rv1ab Dormant account

    Occupation:
    sales
    Location:
    indiana..usa
    rv1ab

    I have taken a big bath with them.
     
  8. Jan 5, 2007
  9. trips to win

    trips to win Dormant account

    Occupation:
    own a hospitality business
    Location:
    upstate NY
    PM sent. Thanks for your efforts.
     
  10. Jan 5, 2007
  11. dc9999

    dc9999 Experienced Member

    Occupation:
    Analyst
    Location:
    the Wild West
    Thanks to all who have PM'd me and the great responses received thus far!

    I plan on contacting everybody within the next 3-5 days.

    In the interim, remember not to let RTG and their licensees off the hook!:thumbsup:


    :thumbsup:
     
  12. Jan 6, 2007
  13. dc9999

    dc9999 Experienced Member

    Occupation:
    Analyst
    Location:
    the Wild West
    RTG: Care to answer?

    Dear RTG:

    Care to address the sentiments expressed below by someone VERY close to your operation? (emailed to me earlier this evening..)

    "RTG is DELIBERATELY not responding to ANY inquiries from players, affiliates and yes, even casino "watchdogs" as they are attempting to demonstrate that they have absolutely NO INFLUENCE over the conduct and/or operations of sites that use their software"

    "Also, Hastings RV will NOT serve as a mediation outlet for players that have a problem with any RTG sites because - again - RTG would like you to believe that they are merely a software provider and as such, cannot be held responsible for any problems players experience with online casinos that simply use their software."

    Incidentally, as many of us had suspected, that is why we feel Montana Overseas Disputes was disbanded:
    so that RTG could avoid shared liability when their many licensees screwed royally so many players.

    By the way, when is the last time any RTG casino rep has responded to a player inquiry on this site.......weeks? months? Start with Oliver Curran and go forward (or backward) from there.....The silence is deafening....

    And the litany of unbelievable RTG related player problems continues to expand almost daily.


    I say, screw their "entertaining" slot machines, and liberal bonus program...these guys are fast becoming bottom of the barrel.

    NOTE TO RTG EXECS: The number of disgruntled customers who have formally banded together against your below board tactics will be very formidable.

    London's calling guys! :D :D :D :D
     
    1 person likes this.
  14. Jan 6, 2007
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Don't forget that iNetBet, Club World, Mainstreet Group, and King Solomons are very active on this forum and are fully backed by Casinomeister. To state that "when is the last time any RTG casino rep has responded to a player inquiry on this site.......weeks? months" is misleading and very inaccurate.
     
    5 people like this.
  16. Jan 6, 2007
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Significant point


    This is a significant point. If it were the case that even the reputable RTG casinos were ignoring players then there would be a serious problem. However, this groundswell of discontent is going to affect those reputable RTG operations as well as the intended target - I am sure Bryan understands the term "collateral damage" that would apply to this scenario.
    The reputable RTG managers should consider setting up their own facility, or joining an existing one such as eCogra, so as to separate them from the crowd of substandard RTG casinos. Only a small number of players will be aware of this facility (PAB) for resolving disputes, but many more would be able to tell the difference between an eCogra seal holder and one with no seal. They could also consider a change of software provider in order to distance themselves from the cowboys, this would certainly send a message to RTG. The only reason to persevere with RTG is to continue taking US players, but Microgaming operators only really have to cut out those 11 states, the rest is up to them.

    I have recently had PM correspondence with the Wager Junction rep, so this is at least one RTG rep that is still responding. Not responding for the 2 week Xmas/New Year break does not really count as "ignoring players".
     
    4 people like this.
  18. Jan 6, 2007
  19. dc9999

    dc9999 Experienced Member

    Occupation:
    Analyst
    Location:
    the Wild West
    While I agree that there are some reputable and above board RTG licensees - particularly the ones you cited - (inetbet, King Solomons etc. etc.) the fact remains that RTG has purposefully decided to disengage themselves from the MANY below board sites they support - (Crystal Palace, Shark, Powerbet etc. etc. etc.)

    I'm not trying to be confrontational but, do you feel that the unannounced and unexpected dissolution of Montana Overseas Disputes is the hallmark of a company that actually cares abouts it's customers? And how about the flimsy "replacement" offering - Hastings BV - that I believe will not serve as a dispute resolution center if and when they're fully functional?

    I suppose it all comes down to what degree of responsibility you feel RTG warrants toward their licensees - and ultimately the paying customers that support those sites.

    Look, if I supply a type of branded sauce to twenty restaurants and that sauce is "noteworthy" and has certain attributes associated with it (a particular flavor, quality, texture etc) and then TEN of those restaurants, serve my sauce in a way that's unhealthy - say due to lack of refrigeration -and many customers get sick as a result, I share in the liability! Moreover, I probably wouldn't want those restaurants besmirching my good name by serving my sauce, so I would either make them comply with safer storage methods - or pull the plug on distributing my goods to them!

    Realtime Gaming though, doesn't give a rats a^% about WHO is serving their "sauce" - and who gets "sick". As long as they get their money.

    And if you can justify their corporate philosophy of standing idley by on the sidelines by stating that because a FEW of their licensees are above board, it doesn't matter that MANY of them are ripoff artists, well then that's pretzel logic of the highest degree.

    There is no way IGT, Bally's, or any of the land based casino gaming suppliers would let their product be manipulated the way Realtime Gaming does.

    Like any other debate, I hope that it could be settled once and for all in a public venue with a public record.

    That of course, would require McMain and his RTG cohorts to actually confront these issues (and not discuss them behind the scenes with a select few "insiders"..) which I suspect they will be very reluctant to do, because, the evidence against them is so overwhelming.
     
    1 person likes this.
  20. Jan 6, 2007
  21. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    DC, while I absolutely commend your efforts, I have to agree with Bryan's post that there are reputable RTG operators out there, who don't deserve to be painted with the same brush. And VWM used a great term, "collateral damage".

    I agree that the software provider should take some responsibility for their licensees, no question.....I also think that if these casinos lost their influx of business, they'd either have to shape up or ship out. And who is responsible for that?

    Players who are new and don't know any better,
    Players new and old who know better, but just CAN'T resist that 1000% bonus coupon,
    Players who know very well they are taking their chances playing there, but for whatever reason like to tempt fate,
    And my personal favourite....shady webmasters/affiliates, who wouldn't know a "scruple" if it walked up and smacked them in the head.

    The industry as a whole needs to take some responsibility for itself (notice I said "some"), and that includes players, affiliates and casinos, everyone. Not all casinos are evil, not all players are evil....but there are plenty of both. Haven't made up my mind on affiliates yet... :D :rolleyes:

    In any event, these are just my thoughts....I really do wish you success. The industry could use someone who generally seems to give a shit about it's overall success. And making a software company accountable is surely a good thing, IMO.
     
    4 people like this.
  22. Jan 6, 2007
  23. dc9999

    dc9999 Experienced Member

    Occupation:
    Analyst
    Location:
    the Wild West
    RTG Out of ICE?

    According to the REVISED ICE exhibitor list, RTG is no longer participating!

    SO...for all of you RTG "apologists" out there, what's your tune now?

    Oh I know, they're too busy working on that top notch Hastings BV site.:rolleyes:

    C'mon guys. lets stop the BS and ADMIT that RTG has officially become BIG TIME bush leaguers!!!!!
     
  24. Jan 6, 2007
  25. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Hmmmmm, definitely food for thought DC. Maybe you should have been a little "quieter" about your intentions, lol.

    I'd like to hear Bryan or Jet or Spear shed some light on this....if they have any info?
     
  26. Jan 7, 2007
  27. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    Why'd you go and blabber your ICE intentions all over the internet?

    Seconly, who are ALL of those RTG apologists you refer to?
     
  28. Jan 7, 2007
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    dc9999 - I think you're getting a little whacked out. I just checked the ICE exhibitor page and they are still being listed. If it has changed, please provide an URL.

    You refer to RTG apologists - I have no idea what you are referring to.

    If you are referring to me, watch your step. I have been highly critical of RTG operations and have worked diligently on trying to better the online gaming environment for those who chose to play at RTG casinos. Don't think for a second that the Montana Disputes center wasn't set up from pressure from me. Step back two or three years and you'll know what I'm talking about. Hastings is in the works - hopefully its materialization will happen soon.

    Also, I have been in touch with RTG on these matters. For you to state that they are not communicating with me is false.
     
    2 people like this.
  30. Jan 7, 2007
  31. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Thanks Bryan, that's why I wanted to hear from you or Jet or Spear....or someone who actually knows something of what's going on.

    DC, while your intentions may be honorable...you do need to chill out a bit (JMO, for what it's worth). You are coming across a bit fanatical.
     
  32. Jan 7, 2007
  33. kyleb

    kyleb Dormant account

    Occupation:
    Small Business Owner
    Location:
    Canada, United States, and England (wherever busin
    The bottom line is that nothing is getting done on a significant amount of RTG issues on this board that have been listed for months (see my Powerbet thread in Non-Bonuses for an example). The RTG operators like Shark are obviously online, but refuse to comment on any of the issues at hand.

    Saying that King Solomon's, Bodog, and Main Street Group are operating well and saying that "not all RTG's are bad" paints a very small group of the RTG spectrum in a good light. In fact, the maxim of "don't let a few bad apples spoil the bunch" should be reversed - the vast majority of RTG operations (even previously reputable ones) are not honest and do not pay out when the player wins.

    The exception to the rule is getting paid by an RTG casino. This is what the OP means, and I fully agree with him. I know Bryan is doing what he can to help us out, but the current state of RTG operations is absolutely inexcusable. Period.
     
  34. Jan 7, 2007
  35. kyleb

    kyleb Dormant account

    Occupation:
    Small Business Owner
    Location:
    Canada, United States, and England (wherever busin
    While this may be true, we have absolutely no idea where you or the RTG operators stand on any of the issues because they never respond to support emails, PAB's, PM's on your site, or public posts in the forums.

    It should be obvious why people like the OP are freaking out - there is a complete lack of communication on all sides here, including yours. I understand that you can't fully disclose all the details, but when we hear nothing from anyone on the myriad of issues about RTG's, it's frustrating.
     
  36. Jan 7, 2007
  37. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Kyle, I don't disagree with alot of what you say. I was only trying to make the point that DC9999 may want to keep his head on straight is all. I've been where he is....which is where you become so wrapped up in something that it almost seems you are obsessed with it. I've just found that sometimes cooler heads prevail, that's all.

    Now...on to my original reason for posting again. I decided to go and check out the ICE site myself. Bryan, far be it from me to disagree with you, or question you....but I don't see Realtime Gaming, or RTG, listed anywhere as an exhibitor. Maybe I'm looking in the wrong place, which is totally possible. I'm not familiar with the site or with the exhibition itself. Here is the URL I am looking at:

    You must register/login in order to see the link.

    I don't see RTG in the drop down list of exhibitors, nor did they come up when I sorted by "Gambling Software" providers. I see Microgaming, Playtech, Wagerworks et al. Am I looking at the wrong site? I just googled ICE 2007 and that's what I came up with.
     
    Last edited: Jan 7, 2007
  38. Jan 7, 2007
  39. dc9999

    dc9999 Experienced Member

    Occupation:
    Analyst
    Location:
    the Wild West
    Here's the ICE link I was provided.

    You must register/login in order to see the link.

    I don't see RTG listed as an exhibitor.

    And as far as being a "fanatic"..

    Perhaps if folks expressed as much disdain with the "Oliver Currans" of the online gaming world instead of sending out numerous barbs against myself and others who have been screwed royally for months by RTG powered sites, we'd be enjoying a better industry.

    Incidentally, my remark relative to RTG "apologists" was not intended for the forum moderator, rather for those individuals who keep contending that the RTG execs are merely wet-behind-the-ears "software developers" who have no control over their licensees.

    Again, I'd love the opportunity to discuss these issues/concerns in a legitimate and controlled setting. Unfortunately, RTG and by extension Crystal Palace, have elected to hide in the shadows.
     

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