RTG Casinos doesn't take gambling addiction serious and this will destroy my life!

eu_lowroller

Non-Gambler
Joined
Oct 24, 2009
Location
Austria
Ok, i know that it's certainly all my fault and i'm old enough to know what know what i do, but i wanted to close so much accounts on different RTG casinos and i told them, that i have a gambling problem and i'm addicted, but got always the standard reply, that i can send them an email, if i wanted to play again in their casino.

Bodog does this and especially the Jackpot Capital group, which i've told some months ago (it was even last year) really very bad words in my last email, before i've closed my account.

But today i sent them an email, that they should reopen my account and after only 2 hours i got an email "per your request we've reactiveted your account" although i've told them, that i'll never play there and they should never reopen it, no matter if i askt hem again or not!

So how can these casinos be on the accredited list, when they didn't take my gambling problem serious!?

It's really very sad, because i've lost now nearly about 50 deposits in a row and made always again a deposit after losing, because i must get the money back, because i have to less money for this month to eat, because of my god damned gambling problem :(

I've play my last euro in this casino only to hope, to get at least some money back, but now i have nearly nothing and the month had only just begun!

thanks for taking my big problem so serious!

since i've no more money for this month, i even don't know how i can drive to my work, because i must buy petrol for my car, otherwise i couldn't go to my work and tehn i'll got lost my job!

i never eanted to speak with another people about my problem and surely not with foreign peoples in a forum, but i think that's now the only way and maybe anyone can understand my frustration at least a little bit?

actually i have now the feeling, that my live have no more much sin and the best thing were, if i can only die, because i have no solution for this god damned addiction!
 

StaceyLee

Dormant account
Joined
Jun 17, 2010
Location
Australia
Sorry to hear you are struggling with your addiction lowroller, but sorry, I don't think you can blame the casinos - after all, they are not counsellors and not responsible for your choices. Shopaholics are not banned from the shops; alcoholics are not banned from the pub!

I have compassion for anyone with an addiction so I truly hope you find help and support to make your life easier. The good thing is that you recognize your addiction, now you have to recognize and accept that your life is going to be tough forever. Like people with disabilities that cope better when they accept life is always going to be tough, but they find ways to lighten the load. It can get easier! Addict yourself to your help and support systems and life could get a little sweeter and easier for ya.

After all, having to have a tough time with life because of a gambling addiction is still a far better place to be than wishing you were not addicted to food if you lived in a third world country!

Take care, find people who need to help you and good luck to you with your life choices.
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
My personal opinion on problem gamblers is that once one has been identified he or she should be permanently excluded from the casino. IMV it's immoral to do anything less, and as exampled above, a problem gambler may never be able to resist the temptation to re-open accounts.

I know some operators have a policy of a minimum exclusion of six months (with which I am not personally in agreement) before considering a reactivation, and then only after careful re-examinati0on of the player profile by a senior manager.

I'm not sure what the policy at the two establishments quoted above is, but if eu-lowroller is telling the truth - and I have no reason at this point to doubt that - they have some explaining to do, I believe.

Quite apart from the very serious moral implications, problem gamblers are frankly more trouble than most operators want, and most of the casino managers and owners with whom I have come into contact are keen to exclude them.

@eu_lowroller: I'm sorry to hear about your problems, and I hope you have sought assistance - it sounds as if you need it badly. Most reputable casinos have sections on their websites designed to provide important information to problem gamblers and even self-diagnostic tests, along with addresses where help can be obtained.

There is also a responsible gambling page here at Casinomeister.
 

felicie

Dormant account
Joined
Jan 21, 2009
Location
somewhere else
I also am so sorry and do understand the self-loathing feeling you get after putting yourself in such dire straights and for what? Just please get some help and remember you are still a very worthwhile human being and you can get thru this because you are worth it. If you need assistance finding where to get help I'm sure simmo or maxd and many others here can show you the way. even me. ;)
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Sorry to hear you are struggling with your addiction lowroller, but sorry, I don't think you can blame the casinos - after all, they are not counsellors and not responsible for your choices. Shopaholics are not banned from the shops; alcoholics are not banned from the pub!

Why should online casinos treat problem gambling any differently than B&M casinos? Once you put yourself on the self-exclusion list at a B&M casino, you're on it for life. Online casinos should be no different.

These casinos should be held partially responsible for this, even though it was his choice to re-open the accounts.

And those that are on the accredited list should be immediately REMOVED from there for re-opening his account.
 

mclee321

Meister Member
PABaccred
Joined
Jun 13, 2006
Location
Dublin
Jesus, only a little while back you were posting endless winning screenshots, and now here comes the stark reminder of where it can end up.

I'm no winner at all overall, but have always had a small budget aside for playing that I never go over. I can still have a play, save some cash and pay the outgoings. Not great advise to offer now, I think you'll need help to kick the habit for good.

For this month, to get you through. Do you have family or a friend to tide you over?

When you get through this month, and you will, you have to sort this out. Or this will be your life from now on in. I've know and worked with the addicted, alcoholics and gamblers from my previous (prior to IT) work in the social services. If you don't kick it, you can look forward to being eternally broke and ruining any relationships you might have with friends, family and employers.

You do not have permission to view link Log in or register now.
Contact them, ask for advise.

You do not have permission to view link Log in or register now.
With your next paycheck, buy and install this. You will be unable to contact any gaming server/site from your PC.

It's no use blubbing about the casinos policy on excluding users, try to take some of the responsibility.

Honestly, good luck, I hope this life affirming moment will change things for the good.
 

taysh075

Non-Gambler
Joined
Jul 23, 2010
Location
New Zealand
Hmmm, I see two seperate issues here. The first, should online casinos ban for life those who admit to a gambling addiction. Yes I believe they should. This is a moral obligation and certainly the more damage seen perpetrated by gambling establishments (both online and landbased) the more likely that this passtime will not be available to those of us who enjoy it but do not bet over our limit.

The second is blaming the online casinos for losing all your money. This is not their fault but your own. Passing off the responsibility is also a symptom of the problem. You really have to acknowledge your addiciton and own your own choices/actions before you can move forward and start to rebuild your life. There is help out there, you just have to reach for it (see mclee321's post above for links). Most places though (such as AA) will demand that you take repsonsibility for your own actions. My advice at present (as I have worked with people with addictions as well) is to limit your access to gambling. This may mean getting blocks to sites on your computer and handing over control of your paycheck to someone you trust for a while, to ensure those bills, rent, and groceries get paid for. If you don't have the money in your account to gamble, you won't gamble. I wish you all the best and sincerely hope you can face-up to this and begin day by day to cope with this problem.
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
My personal opinion on problem gamblers is that once one has been identified he or she should be permanently excluded from the casino.

I totally agree on that, but it's rare. I have played probably in the region of 100 casinos since starting up websites and I regularly close accounts and go back later and ask for them to be reopened, or try redepositing. Sometimes delibetaely because I am retesting or someties purely because I want to go back LOL.

Anyway, some casinos are very tight on this. The ones that stand out from memory as being very diligent are 32Red and Bet365 who were really tough to persuade and even then, Bet365 imposed a maximum (and small) deposit limit while 32Red I got the feeling only reopened it because they know me face-to-face and even that took persuasion. I self-excluded at Intertops while they were on MG and they point-blank refused to re-open it, although i haven't tried since they moved to RTG.

However, RTG casinos are the worst for this. Very few problems in reopening and redepositing in general and I think eu_lowroller has a point about this being a consideration for accreditation. At least having a clear policy on re-opening accounts would be a step in the right direction for sure.

One thing though, if Frank's legislation is successful then I think this will change. Although there was no direct Amendment or suggestion that self-exclusion should be permanent, I think it's logical that it will be added at some point and quite rightly if so.

You do not have permission to view link Log in or register now.
With your next paycheck, buy and install this.

Sounds like a very good idea.

One note to eu_lowroller and others though. Pretty much every casino will allow you to ask for a deposit limit on your account. I would contact them all and do that straight away. At least being US your options are more limited so it shouldn't take long. And then add Gamblock software. Double-whammy.

Cheers

Simmo!
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
My personal opinion on problem gamblers is that once one has been identified he or she should be permanently excluded from the casino. IMV it's immoral to do anything less, and as exampled above, a problem gambler may never be able to resist the temptation to re-open accounts.

I know some operators have a policy of a minimum exclusion of six months (with which I am not personally in agreement) before considering a reactivation, and then only after careful re-examinati0on of the player profile by a senior manager.
I really don't understand why casinos think that someone will be "better" in six months time. Once an alcoholic, always an alcoholic. Once a problem gambler, always a problem gambler.

If someone admits that they have a problem and wants their account closed, allowing them to re-open it after a "grace" period is unacceptable. There are plenty of players who play responsibly - no need to feed off of the ones who have the capacity to have a tragic end....[/QUOTE]

However, RTG casinos are the worst for this. Very few problems in reopening and redepositing in general and I think eu_lowroller has a point about this being a consideration for accreditation. At least having a clear policy on re-opening accounts would be a step in the right direction for sure...
If eu_lowroller requested his accounts to be closed permanently because of a gambling problem - and then these were reopened without question upon his request, then we have a problem here:

Standards for Accredited Casinos


Player and Responsible Gaming Focused

Must offer and enforce spending limits in addition to both temporary and permanent self exclusion options.

https://www.casinomeister.com/accredited-casinos/

I've alerted the casino reps to this thread.

@eu_highroller - you need to download and install gamblock as soon as this issue is dealt with since I believe it will block you from this forum as well.
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
And should eu_lowroller be even frequenting portals that specialise in online gambling - that also has potential for temptation.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland

eu_lowroller

Non-Gambler
Joined
Oct 24, 2009
Location
Austria
First of all thanks for your kind words and it's good to see, that i'm at least nit alone and i certainly know, that it's only MY fault, because i'm old enough to make this decision and to reopen a casino account and finally Jackpotcapital have closed my both accounts at Slotastic and jackpotcapital forever and never let me reopen it, but why have they not done this at the end of the last year, because at this time i've written every casino, on which i play and which i had trust.

If eu_lowroller requested his accounts to be closed permanently because of a gambling problem - and then these were reopened without question upon his request, then we have a problem here

That's what i also thought, but to be fair, maybe they wasn't on the accredited list last year and since they closed at least now my accounts forever, something have changed?

Thanks for your tips with the quit gambling site, i will do this permanently.

But the thing with the gameblock software is also such a thing, because i can deinstall it at any time, so it's not really useful :(

Is there not any blacklist where i could give my name and full address, so they can block me from nearly every casino on the world? I mean something like a blacklist for emailaddresses.

I self-excluded at Intertops while they were on MG and they point-blank refused to re-open it, although i haven't tried since they moved to RTG.

Intertops is the same thing, because i also wanted to close my account there forever, but they only told me, that they're very sorry about it, but i can reopen my acount at any time, when i wish to, so that's also not okay for me.

Bodog have closed my account now the 3rd time and they even gaved me an option, to limit my deposits, but i don't want to play there ever again.
It was so easy to reopen there my account, on email and after 15 minutes i got an email back, that i must only call the phone support to confirm, that i want to reopen my account and that's all.

The only thing is, when you've closed your account, that you have to wait 24 hours, but then you can open your account again without any hassles.

Edit: Ok, i see that if i quit gambling here, i can't read anything on this forum, so that's not so a good idea, because i'm very thankful about all the tips here.

Edit 2: now i'm a little bit confused, because the user Mavin1 have also "Quit Gambling" but he can write here on the forum: https://www.casinomeister.com/forums/members/
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Standards for Accredited Casinos[/B]

Player and Responsible Gaming Focused

Must offer and enforce spending limits in addition to both temporary and permanent self exclusion options.

https://www.casinomeister.com/accredited-casinos/

I've alerted the casino reps to this thread.

So I guess they're going to get a spanking for reopening his account? If what he said was true, then I doubt there was any room for a misunderstanding when he told them that he had a problem and never wanted to play there again.
 

eu_lowroller

Non-Gambler
Joined
Oct 24, 2009
Location
Austria
So I guess they're going to get a spanking for reopening his account? If what he said was true, then I doubt there was any room for a misunderstanding when he told them that he had a problem and never wanted to play there again.

Yes it is certainly true, but like i said before, it was now (i think) 8 months ago and i don't think, that they were at this time not on the accredited list, when i've closed the 1st time my account.

But 3-4 months after that i could open my account without any problem and after losing again much mojney i've closed again my account, but have not mentioned any gamblin gproblem, although i told them hard enough, that i'll never play there in the future. i know this were very hard words in my email (i told them moneystealers and that i hope that they'll suffer/die on my money and so on) but however, they reopend my account without any problems after writing them again an email, that i want to reopen it. i thought at least, when i write them bad things, that i got my account closed forever, because of giving them bad names, but it looks like, that this is totally acceptable!?

To be fair, Inetbet was the only one, which have closed my account forever, although i've tried it so much times again and told them things like, i've now solved my gambling problem and if it's possible to reopen my account, but they stay hard and never opened it again and that's for me the reason, why they've earned to be here in the accredited list without any doubts!

Edit: Ok, now they should not stay on the accredited list, because guess what? They've sent me now an email with the following sentence:

"You've won a $50 Coupon

Congratulations! You are a lucky winner of our "Tonka Truck" promotion!"

So what the hell is this now about!?

I've closed my account forever, so why do they still offer me no deposit bonuses? is this how they threat a real problem gambler?
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
I really feel sorry for you eu_lowroller! :( Even if it is your own fault, as you write, it's not supposed to have accounts reopened that easy.

How about other casinos? Rival? When you wrote about not playing anymore at Sloto'cash, was it because you closed the account?

I hope this thread is an eye opener for the casinos. As I see it, if a gambling problem is even mentioned to the casino, the account has to be closed forever.

If an account is closed without mention the reason, the 6 months rule is ok.

@eu_lowroller again: You have to stop visiting gambling pages. When you have closed ALL your casino accounts you have no use for this place anymore. The screenshot section is definately bad for you. Especially the screenshots with expanding wilds I'll guess.

Good luck! I really hope that no casino reopens your accounts more.
 

eu_lowroller

Non-Gambler
Joined
Oct 24, 2009
Location
Austria
How about other casinos? Rival? When you wrote about not playing anymore at Sloto'cash, was it because you closed the account?
Hi, thank you very much for your understanding and your wishes :)

Yes i've closed there my account because of also getting no more playtime and losing so much deposits in a row.

At the first time it was all fine and i was always on + on different casinos, especially rival casinos, because of getting so much expanding wilds with very low deposits (not more then 25.-) but after that i wanted to get much more and i tried soemtimes even bigger bets and then my balacne went always down to zero without any playtime, so i had always the feeling, that the slots are manipulated for higher bets, but we all know, that this is nonsense, because all the slots are truly random ;)
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
@eu_highroller

Are you sure you told Jackpot Capital that you wanted your account closed because of a gambling problem? They've said you've closed your account a few times but never mentioned a gambling problem.

It's closed now for good.

In the future, make sure you tell the casino in question that you are closing the account because of a gambling problem, not just that you're closing an account.

FTR - I've offered to contact RTG on eu_highroller's behalf to see if he can be banned across all RTG powered casinos. I wouldn't have an issue doing it for MGS, Playtech, Wager Works and crypto as well. But he has turned down my offer saying he'll do it on his own. Personally, I think he's making a big mistake.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
Nothing will stop a gambler from gambling except himself.

If one wants to gamble, one will find a way around all the blockades set in place.

Gambling is a serious addiction just like drugs, alchohol, sex or whatever. Nothing will stop you in your tracks except yourself.

You can ask for the help, put all the ducks in a row to keep from playing...but only you can stop the cycle..no one else can no matter how much they love you.

So, if you are serious about quitting, please use the software to block you from all websites that offer any kinds of temptations on gambling.

Then,find another hobby. This will be the hardest. But can be done.

I joined online gaming at yahoo for free and I love card games...spades, hearts, canasta etc.. I fill a lot of my time with these past times also..when the need to gamble is strong..I close my computer and walk away from it..that is the first step..it works for me...hopefully you will find domething similar in helping you.

You need to walk away from the computer for a while..first step...

Good luck....

.
 

eu_lowroller

Non-Gambler
Joined
Oct 24, 2009
Location
Austria
@eu_highroller

Are you sure you told Jackpot Capital that you wanted your account closed because of a gambling problem? They've said you've closed your account a few times but never mentioned a gambling problem.

It's closed now for good.

actually "lowroller" ;)

Yes i'm 100% sure, because my first closing was because of having a gambling problem, and this must be since november or december 2009, but the next closing mails was not mentioned about my gambling problem, that's true, but the very first one was told, so it should never be reopend again.

btw. my account is now closed, but why do they still send me no deposit bonuses on my emailaddress?
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
@eu-lowroller, I believe mavin1 asked for her accounts to be closed (not mentioning she had a gambling problem). There's a difference. I too have had all my accounts closed (not due to a gambling problem, but due to preference of not wanting to feed the money pits anymore). Hence, her ability to continue to post here.

I feel badly that you are suffering from this addiction, and yes, it is a big addiction. Anyone who denies this has a problem, IMO. You would benefit from allowing CM to work for YOU in contacting the other casino platforms.

When you contacted these casinos to have your accounts closed, you did mention you had a gambling problem? If they continue to allow you to reopen accounts after you have stated you have a gambling problem then I feel the intregity of the casino is crapola. They are feeding off a persons addiction to make money. And this should send out alarms to anyone who plays there. This has got to be one of the lowest forms of business, IMO.
 
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