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Casino Complaint RSP Casino for anything removed at me $2857

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Dmitry91477, May 4, 2012.

    May 4, 2012
  1. Dmitry91477

    Dmitry91477 Dormant account

    Occupation:
    work
    Location:
    Moscow
    Hello! Forgive for my English as I use an online translator.
    17.02.2012 redstarpoker blocked my account from $4800. Sent me the letter on carrying out check within 48 hours.
    After term of results of check to me didn't send, all my addresses were ignored.
    02.05.2012 they for anything removed at me $2857. I didn't break any contract provision.
    The request to understand a situation that to me returned my money.
    Detailed discussion at Russian forum:
    You must register/login in order to see the link.
    Nickname Dmitry91477




    Won in casino RSP for some days of $4800.
    17.04.2012 I found out that the account at me is blocked, sent the letter from security service that within 48 hours check will be carried out. I sent them a photo of the passport and the nominal bank card. Within 2 weeks, the security service ignored my letters, as however and online advisers.
    25/04/2012 sent the letter:
    "Hello!
    We apologize for a delay with the answer. Our developer of a casino -
    Microgaming which as carries out technical support in this
    time inspects your game sessions in a casino.
    Unfortunately, we can't accelerate somehow this process or somehow
    to affect it.
    As soon as results of check will be provided to us, we will communicate at once
    with you on an e-mail.
    Yours faithfully,
    Security service Red Star Poker"

    That is simply formal reply, terms weren't established, the reason of check isn't told, the account at me was blocked.
    I wrote every day to them with a request to call me, everything was ignored.

    02/05/2012 Sent "answer":
    Hello, Dmitry

    The check which is carried out by the Microgaming company, is complete. During it failure in game High Speed Poker work owing to which to you $3125 were wrongly enlisted was revealed
    Your result without wrongly enlisted means makes - $268, that is without a program mistake you would lose $268. Failure in work was expressed that same advantageous for you the game round repeatedly repeated without any changes. In other words, periodically during your session one and the same distribution of cards occurred repeatedly, repeatedly enlisting you a prize. In total there were more than 50 similar erroneous distributions that couldn't remain you unnoticed.

    Failure concerned only one game, your results in other games are correct.

    According to the standard principles of work in similar situations, and also politicians of the Microgaming company which has developed this game, we are compelled to cancel completely result of your game in High Speed Poker.

    Thus from your account $2857 ($3125 a minus of $268) were written off.
    Now your account is unblocked – you can deduce means won in other games voluntarily.

    On behalf of the Red Star company I make to you apologies for inconveniences, this situation extremely isn't characteristic for a casino of Microgaming which is an one of leading in the market.


    I didn't break casino rules, and all games were license and certified microgaming.
    That is they simply stole at me from account of $2857.
    Moreover, they didn't send and didn't lay out listing of game sessions and if I want them to look on a forum there is a mistake.

    412208 Adjustment -$2,857.00 Success May 02, 2012 14:09 GMT May 02, 2012 14:09 GMT
     
  2. May 4, 2012
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    So there was an error in this game.

    When you signed up to this casino, you agree to the following:
    (Sorry about the capitals and enormously long sentences - that's how it's written on their website!)
    I added the bolding & underline.

    You could try to Pitch a Bitch with CasinoMeister - but if it really was a software error, I think you have no case.

    Pitch A Bitch is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
    Before you start, make sure the casino in question is NOT in the Rogue Pit or on the No Can Do list.
    To submit your PAB, click here: Pitch-A-Bitch
    Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

    Finally, if you would like some help with translation, there are several Russian speaking members here who might be willing to help.
    My suggestion would be SlotMonster; http://www.casinomeister.com/forums/members/slotmonster.html

    KK
     
  4. May 4, 2012
  5. Dmitry91477

    Dmitry91477 Dormant account

    Occupation:
    work
    Location:
    Moscow
    They didn't provide any proof

    They didn't provide any proof
     
  6. May 5, 2012
  7. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    If I'm reading correctly, 50 times the same cards were dealt? Even in rapid poker, wouldn't you notice?

    I can see that you might want to see logs and verify the exact amount, but you must have some idea if what the casino is claiming is true.
     
    1 person likes this.
  8. May 5, 2012
  9. Dmitry91477

    Dmitry91477 Dormant account

    Occupation:
    work
    Location:
    Moscow
    I don't remember, that so was.

    I don't remember, that so was. Redstarpoker says that 10 distributions, another time 50.
    If it was failure, there should be proofs.
    Any proof it is not presented.
     
  10. May 5, 2012
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Can you not get your game history from PlayCheck?
    If it's a download MG casino it should definitely be there. Not sure about the flash versions though.

    Either way I think you are wasting your time pushing the casino for more info - just get that Bitch Pitched.

    KK
     
  12. May 5, 2012
  13. Dmitry91477

    Dmitry91477 Dormant account

    Occupation:
    work
    Location:
    Moscow
    А нет никакой истории.

    And there is no history.

    RSP Casino for anything removed at me $2857: Новый точечный &#1.jpg,May 5, 2012

    RSP Casino for anything removed at me $2857: Новый точечный &#1.jpg,May 5, 2012




    Except that word of representatives of redstarpoker can't represent the facts, as they on a site have randoms number generator which guarantees that all games were honest.
    You must register/login in order to see the link.
    Random Numbers Generator

    Creating a fair and quality gaming experience for our players is our highest priority at RSP Casino. Our random numbers generator (RNG) solution ensures the even distribution of odds whereby no sequence or relationship can be discovered in any way.

    The RNG was tested according to Alderney Gambling Control Commission (AGCC) and Isle of Man requirements. The numbers generated by the RNG have passed Marsaglia’s “diehard” tests for statistical randomness. Chi-squared tests were applied to all card and non-card games and have indicated statistical randomness.

    If you require any further information about the fairness of our games or RSP Casino RNG, please contact us via the support page.


    In addition, High Speed Poker if in it there was a bug, it would be withdrawn by Microgaming from all casinos, however it cleaned only in RSP. Means any bug wasn't.
     
  14. May 5, 2012
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Either you deny what they say or you accept it. By saying you dont remember it seems you are denying that there were 50 distributions of the same cards. As Jasminebed said it wouldnt have gone on unnoticed. I hate to say this but 50 recurrences are bound to be noticed unless you have no memory at all. So in effect you are saying that they lie. Saying that you dont remember is very evasive under these circumstances. Just Pitch a Bitch. If the casino is lying they are wrongly confiscating your winnings and the reason they are giving will fall foul of Microgaming which might even pull their licence from them.
     
  16. May 5, 2012
  17. Dmitry91477

    Dmitry91477 Dormant account

    Occupation:
    work
    Location:
    Moscow
    I really don't remember, I all night long played...

    I really don't remember, I all night long played...
     

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