Casino Complaint rrao VS Intercasino.com

[albrco123]

^^ Interesting perspective on things as always VWM. Watching this thread with interest, awaiting further information from Max's side before I judge the situation too much. IMPO, if a casino accomodates a player's request to increase their deposit limits does not mean they should then be liable if that player goes on to lose their funds. The player requested said increase/s. Just because they cannot control their urge to gamble does not mean they should get back ( any of ) their losses. Again, JMO.

I had not considered the case of a casino voiding winning or losses due to self exclusion at another casino! maybe they were owned by the same opearator but i would have thought it would need to be clarified in their T&C that self exclusion at another Casino could result in voided winnings and sounds unfair.

IMHO Once the gambling event has taken place Win or Lose, Lax Responsible Gaming or not then neither the player or the casino should have any rights to reversal after the fact, this is the whole concept of gambling, i do though believe that if a Casino is proven to be consistently lax on Responsible gaming they need to be labelled as such to help bring them into line.

As for the deposit limits issue, Responsible gaming limits are placed by players so that when they get an uncontrollable urge to gamble there is a safeguard to protect them and casino's need to respect these safeguards.

Great Thread!

Al

 

[rrao]

As for the deposit limits issue, Responsible gaming limits are placed by players so that when they get an uncontrollable urge to gamble there is a safeguard to protect them and casino's need to respect these safeguards.

Great Thread!

Al

Folks, thanks for your opinion. This PAB is about respecting player's safeguards in terms of self-exclusion (permanent exclusion, if need be) and responsible gaming limits. PAB is still under investigation, and hence unable to provide the specifics on this issue.

 

[rrao]

gamcare certification logo

Folks, thanks for your opinion. This PAB is about respecting player's safeguards in terms of self-exclusion (permanent exclusion, if need be) and responsible gaming limits. PAB is still under investigation, and hence unable to provide the specifics on this issue.

Intercasino claims accredition as 'GamCare Certified remote company' by displaying the GamCare Certification Logo on its website. But a quick look up the GamCare website on the 'GamCare Certified remote companies' list do not see any mention of Intercasino.

This is definitely cause for concern, since - " GamCare Certification is awarded to operators of gambling, betting and lottery products who have been assessed by us as having successfully implemented our Player Protection Codes of Practice. The following areas must be addressed: age verification, socially responsible advertising and promotion, tools for the customer to set limits on their spend, ability for the customer to self-exclude, content on responsible gambling, reality checks, account controls, free play, and staff training on social responsibility and problem gambling. GamCare Certification is valid for one year from the date of award."

Also, it is past 10 days that I made my initial requests for game logs, session logs and account transaction logs from Intercasino, in support of the PAB. Still no action.

I request immediate attention from Intercasino Reps on this matter.

Best Regards,
R Rao

 

[vinylweatherman]

Intercasino claims accredition as 'GamCare Certified remote company' by displaying the GamCare Certification Logo on its website. But a quick look up the GamCare website on the 'GamCare Certified remote companies' list do not see any mention of Intercasino.

This is definitely cause for concern, since - " GamCare Certification is awarded to operators of gambling, betting and lottery products who have been assessed by us as having successfully implemented our Player Protection Codes of Practice. The following areas must be addressed: age verification, socially responsible advertising and promotion, tools for the customer to set limits on their spend, ability for the customer to self-exclude, content on responsible gambling, reality checks, account controls, free play, and staff training on social responsibility and problem gambling. GamCare Certification is valid for one year from the date of award."

Also, it is past 10 days that I made my initial requests for game logs, session logs and account transaction logs from Intercasino, in support of the PAB. Still no action.

I request immediate attention from Intercasino Reps on this matter.

Best Regards,
R Rao

With a PAB in process, this is now Max's problem, not yours. If necessary, Max will ask Intercasino for this data, and he has the clout to convince them to hurry up with it.

In fact, you may well already have your game logs, as Crypto software stores a local copy on your PC. This means that your latest sessions are already available, and are a simple text file within the folder that contains the Intercasino software. You can set this to store up to 100 days worth, but the default is much less.

 

[maxd]

I request immediate attention from Intercasino Reps on this matter.

I STRONGLY suggest you have another look at the Pitch-A-Bitch FAQ. You are expected to refrain from posting about your PAB issue while the PAB is in progress. If necessary I will restrict your posting rights in order to enforce this rule. This is the last time I'll remind you to respect the FAQ guidelines.

 

[rrao]

no more posts

I STRONGLY suggest you have another look at the Pitch-A-Bitch FAQ. You are expected to refrain from posting about your PAB issue while the PAB is in progress. If necessary I will restrict your posting rights in order to enforce this rule. This is the last time I'll remind you to respect the FAQ guidelines.

Ok Max. No more posts.

Regards,
R Rao

 

[rrao]

radio silence

Ok Max. No more posts.

Regards,
R Rao

quick follow up please.

 

[rrao]

whatz up

I STRONGLY suggest you have another look at the Pitch-A-Bitch FAQ. You are expected to refrain from posting about your PAB issue while the PAB is in progress. If necessary I will restrict your posting rights in order to enforce this rule. This is the last time I'll remind you to respect the FAQ guidelines.

Whatz up folks??? just a quick follow up action please. not heard in a long time now. Cheers.

 

[Casinomeister]

Whatz up folks??? just a quick follow up action please. not heard in a long time now. Cheers.

We were waiting for additional comments from Intercasino, but what I can see your PAB is a frivolous complaint. You had opened a number of accounts there and never gave them an indication that you were a problem gambler. You complained about not winning - but that's about it.

Either you have a problem, or you don't. Make up your mind. If you do, I'll gladly close your forum account (as per our forum policy here. Just let me know.

 

[Casinomeister]

I've placed rrao's account into the Quit Gambling users group. After the latest response from Intercasino, it's clear that rrao should not be gambling - from now on, his participation in this forum will only be in the non-gambling section.

There is nothing more to be done with his complaint. And from what I've seen, Intercasino acted true to what an accredited casino should have done in this case. The player opened a number of accounts with differing player info in order to navigate through Intercasino's blocking of his closed accounts.