ATTN: Casino Rep Royalpanda

argentus

Repeated violations of rule 1.18 - being a PITA
Joined
Dec 28, 2016
Location
Austria
Hi. I just thought by myself that i maybe should take a 24h cooling off period, that i have no temptation to touch my pending withdrawl.

When tried to do so i found out the term that they dont process withdrawls in that period.

In my opinion thats nothing a trustworthy casino should do. What do you think?

20180505_095906.png
 

steveh35

Ueber Meister
Joined
Aug 25, 2010
Location
doncaster
It sounds a bit naughty maybe you should have changed your deposit limit to £10 per week or day rather than self excusion
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Maybe not entirely relevant but- They normally process withdrawals in two hours now iv found for under a grand. For those over it’s around 24?

Is it not a cool off period that they would process?
 

argentus

Repeated violations of rule 1.18 - being a PITA
Joined
Dec 28, 2016
Location
Austria
or could you have altered your limits so you could not have played with it for example a loss limit?

Loss limit does not count on winnings. You see: There is no solution. Just not play. I can handle that, but i am sure out there are a lot who can't
 

argentus

Repeated violations of rule 1.18 - being a PITA
Joined
Dec 28, 2016
Location
Austria
Maybe not entirely relevant but- They normally process withdrawals in two hours now iv found for under a grand. For those over it’s around 24?

Is it not a cool off period that they would process?

Yes, 24. It's a middle 4 figure amount.
 

nikantw

Banned User
Joined
Jan 28, 2011
Location
EU
I think SE and mini SE (cool off period) should not be used as RG or BM (balance managing) tools. Those should be 2 completely different things.

SE is and should be taken very seriously by all, GC, casinos and the players. SE should mean "I never want to gamble again in my life", not "I just want to be sure I won't be tempted to play today".

To that end, I think a lock function for withdrawals (like the one Rizk has) should be forced in all casinos, as an important RG and BM tool but also eliminating the need to SE to simply protect a pending cashout.
 

Spikie

Experienced Member
Joined
Dec 5, 2016
Location
Uk
If you make a deposit on any casino it is instantly available , and can’t be reversed.

Withdrawals should be treated exactly the same . Once pressed the confirm withdrawal button , it should be treated as such.

No excuses , no reversals , no pending . Can’t see why they even need a lock function.

I can’t see why any responsible casino can’t do this.
 

nikantw

Banned User
Joined
Jan 28, 2011
Location
EU
If you make a deposit on any casino it is instantly available , and can’t be reversed.

Withdrawals should be treated exactly the same . Once pressed the confirm withdrawal button , it should be treated as such.

No excuses , no reversals , no pending . Can’t see why they even need a lock function.

I can’t see why any responsible casino can’t do this.

I get that, but it is not the same. Withdrawals need SoW, RG, AML, BA, W, E, and other checks, so it can take some time, I get that too.
I also get that some may want to reverse sometimes. And because of all that there should always be a lock function for withdrawals.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Is the pending period for the player or for the company to do these checks? I can't see how withdrawals 'need' RG/AML - One of the purposes of these are to make sure that the potentially 'dirty' money/money from SE, doesn't even hit the casinos account, so checking at W/D stage is a bit too far down the transaction relationship. Same for RG. Probably been down this rabbit hole plenty of times :p Appreciate that they may wish to check on patterns/bonus use. Though with all their wizardy checks a lot probably have inbuilt in their systems, I'd have thought this would be automated more.

Whole ethos of the UKGC's codes is problem gambler identification - unless you do at the start as a minimum I can't see how you can comply with it (and hence why we see all these, 'I was able to open an account when SE). As for RG - yep, may not been an issue at start but then person develops an issue, but again at the w/d stage? Nope.

Different casinos will have different levels of risk appetite i presume - you'll see some pay in minutes, even for largish withdrawals.

Back to the OP's initial post, still be interesting to know why the pending periods put on ice during the (pardon the pun Goatwhack) 'cool off'.

But as Nik's said - lock function would be the simplest and easiest solution to all this. Would probably take their IT guy a lunch break to put in:p
 

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
SE is and should be taken very seriously by all, GC, casinos and the players. SE should mean "I never want to gamble again in my life", not "I just want to be sure I won't be tempted to play today".

Then why are they (most casinos) offering SE periods of 30 days or 60 days?
 

nikantw

Banned User
Joined
Jan 28, 2011
Location
EU
Then why are they (most casinos) offering SE periods of 30 days or 60 days?

Exactly, SE should be 2 years minimum. On 2nd thought, very few take SE seriously .... :mad:
I am not a fan of the cool off period either, but at least it's not called SE.

It's simple, the following options should be available (and with the same name and easy access) in all casinos.
If you have a big problem: SE from all gambling for years.
If you feel you don't have enough control: deposit/play/bet/loss limits (as small as 0) that don't change for 1/7/14/30/60 days, lock function for withdrawals.
If you don't like a casino: close acc.
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
Hi. I just thought by myself that i maybe should take a 24h cooling off period, that i have no temptation to touch my pending withdrawl.

When tried to do so i found out the term that they dont process withdrawls in that period.

In my opinion thats nothing a trustworthy casino should do. What do you think?

View attachment 90866

Thats is 100% dirty, rogue term which I do not think would pass the scrutiny of the UKGC. Deposits yes - logically impossible under the colling off period.

But withdrawals? What possible reason for this would there be if not to entice players to reverse their withdrawal.

Never come across this term - for good reason - at any other UKGC casino, so they cannot even blame precendence for it.

I actually think the term is worthy of grey zoning them.
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
@Melvin - Panda
Just making sure the rep doesn’t miss the thread.
Personally I’ve found Melvin very approachable and helpful. Maybe he can clarify their standing.
- be intriguing to see what possible justification there is for this. My moneys on a so called “technical issue” stopping them. But they will look at it in the future etc etc.
 
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