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ATTN: Casino Rep Royalpanda

Discussion in 'Online Casinos' started by argentus, May 5, 2018.

Tags:
    May 5, 2018
  1. argentus

    argentus Newbie member

    Location:
    Austria
    Hi. I just thought by myself that i maybe should take a 24h cooling off period, that i have no temptation to touch my pending withdrawl.

    When tried to do so i found out the term that they dont process withdrawls in that period.

    In my opinion thats nothing a trustworthy casino should do. What do you think?

    Royalpanda: 20180505_095906.png,May 5, 2018
     
  2. May 5, 2018
  3. steveh35

    steveh35 Senior Member

    Occupation:
    ..
    Location:
    doncaster
    It sounds a bit naughty maybe you should have changed your deposit limit to £10 per week or day rather than self excusion
     
  4. May 5, 2018
  5. argentus

    argentus Newbie member

    Location:
    Austria
    @steveh35 I don't think a reverse will count as a deposit. So that's no probate solution.
     
  6. May 5, 2018
  7. steveh35

    steveh35 Senior Member

    Occupation:
    ..
    Location:
    doncaster
    or could you have altered your limits so you could not have played with it for example a loss limit?
     
  8. May 5, 2018
  9. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Maybe not entirely relevant but- They normally process withdrawals in two hours now iv found for under a grand. For those over it’s around 24?

    Is it not a cool off period that they would process?
     
  10. May 5, 2018
  11. argentus

    argentus Newbie member

    Location:
    Austria
    Loss limit does not count on winnings. You see: There is no solution. Just not play. I can handle that, but i am sure out there are a lot who can't
     
  12. May 5, 2018
  13. argentus

    argentus Newbie member

    Location:
    Austria
    Yes, 24. It's a middle 4 figure amount.
     
  14. May 5, 2018
  15. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Maybe Melvin will chip in - Mever used but I just presumed the pending period continued and therefore passed during a timeout...:what:
     
  16. May 5, 2018
  17. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    I think SE and mini SE (cool off period) should not be used as RG or BM (balance managing) tools. Those should be 2 completely different things.

    SE is and should be taken very seriously by all, GC, casinos and the players. SE should mean "I never want to gamble again in my life", not "I just want to be sure I won't be tempted to play today".

    To that end, I think a lock function for withdrawals (like the one Rizk has) should be forced in all casinos, as an important RG and BM tool but also eliminating the need to SE to simply protect a pending cashout.
     
    Mouche12, GC_Konstantin and argentus like this.
  18. May 5, 2018
  19. argentus

    argentus Newbie member

    Location:
    Austria
    I 100% agree with you.
     
    Spikie and nikantw like this.
  20. May 6, 2018
  21. Spikie

    Spikie Full Member

    Location:
    Uk
    If you make a deposit on any casino it is instantly available , and can’t be reversed.

    Withdrawals should be treated exactly the same . Once pressed the confirm withdrawal button , it should be treated as such.

    No excuses , no reversals , no pending . Can’t see why they even need a lock function.

    I can’t see why any responsible casino can’t do this.
     
    Mouche12 likes this.
  22. May 6, 2018
  23. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    I get that, but it is not the same. Withdrawals need SoW, RG, AML, BA, W, E, and other checks, so it can take some time, I get that too.
    I also get that some may want to reverse sometimes. And because of all that there should always be a lock function for withdrawals.
     
    Mouche12 likes this.
  24. May 6, 2018
  25. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Is the pending period for the player or for the company to do these checks? I can't see how withdrawals 'need' RG/AML - One of the purposes of these are to make sure that the potentially 'dirty' money/money from SE, doesn't even hit the casinos account, so checking at W/D stage is a bit too far down the transaction relationship. Same for RG. Probably been down this rabbit hole plenty of times :p Appreciate that they may wish to check on patterns/bonus use. Though with all their wizardy checks a lot probably have inbuilt in their systems, I'd have thought this would be automated more.

    Whole ethos of the UKGC's codes is problem gambler identification - unless you do at the start as a minimum I can't see how you can comply with it (and hence why we see all these, 'I was able to open an account when SE). As for RG - yep, may not been an issue at start but then person develops an issue, but again at the w/d stage? Nope.

    Different casinos will have different levels of risk appetite i presume - you'll see some pay in minutes, even for largish withdrawals.

    Back to the OP's initial post, still be interesting to know why the pending periods put on ice during the (pardon the pun Goatwhack) 'cool off'.

    But as Nik's said - lock function would be the simplest and easiest solution to all this. Would probably take their IT guy a lunch break to put in:p
     
    goatwack likes this.
  26. May 6, 2018
  27. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    Then why are they (most casinos) offering SE periods of 30 days or 60 days?
     
    pinnit2014 likes this.
  28. May 6, 2018
  29. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Was going to mention this - 30 days for me is a cool off period - question is does that equate to a problem gambler as in 'i'm a PG, but i'll be fine next month' or simply 'i went a bit mad this month so I'm taking a break'
     
    Balthazar likes this.
  30. May 6, 2018
  31. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    Exactly, SE should be 2 years minimum. On 2nd thought, very few take SE seriously .... :mad:
    I am not a fan of the cool off period either, but at least it's not called SE.

    It's simple, the following options should be available (and with the same name and easy access) in all casinos.
    If you have a big problem: SE from all gambling for years.
    If you feel you don't have enough control: deposit/play/bet/loss limits (as small as 0) that don't change for 1/7/14/30/60 days, lock function for withdrawals.
    If you don't like a casino: close acc.
     
  32. May 7, 2018
  33. Supababe

    Supababe Opinions Meister! MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    @Melvin - Panda
    Just making sure the rep doesn’t miss the thread.
    Personally I’ve found Melvin very approachable and helpful. Maybe he can clarify their standing.
     
  34. May 7, 2018
  35. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Thats is 100% dirty, rogue term which I do not think would pass the scrutiny of the UKGC. Deposits yes - logically impossible under the colling off period.

    But withdrawals? What possible reason for this would there be if not to entice players to reverse their withdrawal.

    Never come across this term - for good reason - at any other UKGC casino, so they cannot even blame precendence for it.

    I actually think the term is worthy of grey zoning them.
     
    Mouche12 likes this.
  36. May 7, 2018
  37. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    - be intriguing to see what possible justification there is for this. My moneys on a so called “technical issue” stopping them. But they will look at it in the future etc etc.
     
  38. May 7, 2018
  39. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Maybe when Melvins here he can comment on if the Royal Panda offers are fizzling out : used to see more random cash drops and spins; hope those skinflints at Leo Vegas aren’t proving to be a bad influence ;):p
     
    Supababe likes this.

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