I signed up to Royal Vegas ( Fortune Lounge Group ) about a year or so ago, made 1 deposit, lost it, and uninstalled the software. Sent an email to both Royal Vegas and Fortune Lounge as well, asking for my account to be closed and to remove me from their mailing list. This was never done, nor responded to.
After several months of receiving on average 2 email 'bonus offers' a week and just deleting them, I started clicking the unsubscribe link in the mails, which then quotes you something like 'Please allow between 3 - 4 business days for your request to be processed'. With no exageration I have done this at least 30 times, and STILL have not been removed from their fooking marketing list. Does your unsubscribe system just not work, or is your company deliberately holding customers information when they clearly do not wish for you to continue to do so?
This morning, another email - Was just going to delete but thought I would read it before doing so. They are now automatically giving hints and tips on how to make successful deposits at the casino without being caught out by the bank ( I assume that's why they are saying the below ). Now from my account details, they should know that I am a UK resident, that I used a UK Debit Card to deposit with, and also that the UK and the banks have no problem with online gambling. Why then are they giving out info like this in their bonus emails?
'Depositing tips and hints:
Having trouble making deposits with your credit or debit card? Try the following:
1.Use a Visa credit card rather than a MasterCard.
2.Deposit irregular amounts. For example, purchase £104.36 instead of £110 or £31.89 rather than £30.
3.If your deposit fails, don't try to deposit the same amount again. For example, on your first attempt deposit £104.93. On your second attempt deposit £136.28. On your third attempt deposit £67.44 and so on.
4.If you're still experiencing problems please try one of our recommended alternative depositing methods.'
Lol, I mean really... Why are they even giving a UK player this type of info when it just isn't needed. Obviously these are the types of things that you unfortunate US players have to try sometimes to make your deposits go through, but why are they sending this info out to people that don't need to have to try 'shady' tactics to make a deposit? Just lacks sense.
If any Fortune Lounge Rep reads this please justify the reasons for this? Could you also please remove me from your ridiculous marketing list, and also, FIX the unsubscribe feature so the bloody thing actually works. PM me for my email address.
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