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Resolved Royal Vegas Spam driving me crazy... + strange info they are now giving out..

Discussion in 'Casino Spam Complaints' started by Zepher, Nov 2, 2012.

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    Nov 2, 2012
  1. Zepher

    Zepher Experienced Member

    East Midlands - UK
    I signed up to Royal Vegas ( Fortune Lounge Group ) about a year or so ago, made 1 deposit, lost it, and uninstalled the software. Sent an email to both Royal Vegas and Fortune Lounge as well, asking for my account to be closed and to remove me from their mailing list. This was never done, nor responded to.

    After several months of receiving on average 2 email 'bonus offers' a week and just deleting them, I started clicking the unsubscribe link in the mails, which then quotes you something like 'Please allow between 3 - 4 business days for your request to be processed'. With no exageration I have done this at least 30 times, and STILL have not been removed from their fooking marketing list. Does your unsubscribe system just not work, or is your company deliberately holding customers information when they clearly do not wish for you to continue to do so?

    This morning, another email - Was just going to delete but thought I would read it before doing so. They are now automatically giving hints and tips on how to make successful deposits at the casino without being caught out by the bank ( I assume that's why they are saying the below ). Now from my account details, they should know that I am a UK resident, that I used a UK Debit Card to deposit with, and also that the UK and the banks have no problem with online gambling. Why then are they giving out info like this in their bonus emails?

    'Depositing tips and hints:

    Having trouble making deposits with your credit or debit card? Try the following:
    1.Use a Visa credit card rather than a MasterCard.
    2.Deposit irregular amounts. For example, purchase £104.36 instead of £110 or £31.89 rather than £30.
    3.If your deposit fails, don't try to deposit the same amount again. For example, on your first attempt deposit £104.93. On your second attempt deposit £136.28. On your third attempt deposit £67.44 and so on.

    4.If you're still experiencing problems please try one of our recommended alternative depositing methods.'

    Lol, I mean really... Why are they even giving a UK player this type of info when it just isn't needed. Obviously these are the types of things that you unfortunate US players have to try sometimes to make your deposits go through, but why are they sending this info out to people that don't need to have to try 'shady' tactics to make a deposit? Just lacks sense.

    If any Fortune Lounge Rep reads this please justify the reasons for this? Could you also please remove me from your ridiculous marketing list, and also, FIX the unsubscribe feature so the bloody thing actually works. PM me for my email address.
    Last edited by a moderator: Sep 7, 2016
  2. Nov 2, 2012
  3. conker

    conker Senior Member CAG MM webmeister

    That can be massivley annoying. I think its good that you have raised this, because I am sure you are not the only one receiving unwanted casino spam when you have requested it to stop.
  4. Nov 2, 2012
  5. Balthazar

    Balthazar The Governor

    I was once caught in a SMS spamming spree from an well known online casino. I would receive 2 SMS a week and even though I was following the instructions to unsubscribe, the spam would never stop (had to reply "stop" to the SMS, did it at least 30 times too).

    That was until one day I got p!ssed off enough and went directly to their website. I was quite in a bad mood, popped the live chat window and let the CSR knew about it.

    I never received another spam from them.

    So that would be my suggestion: go directly to the website and talk to live support.
  6. Nov 2, 2012
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom
    Why have this AT ALL:confused: Royal Vegas is a Microgaming casino, and if US players are "having trouble depositing", it is because Microgaming BANNED the use of their software within the US.

    The tips come close to an "incitement to money launder", as the intent is to disguise the transactions to trick the card issuer into thinking they are regular purchases. It won't help UK players in any case, as whether £30 or £31.32, it will carry the coding for "gambling chips purchase", so a UK card company would be implementing a "no gambling" policy by blocking the transaction based on this coding, rather than the amount.

    To get around other problems with UK cards, it is more about giving a tip for the CASINO - implement "Verified by VISA" on the banking interface, this will help prevent "false positives" being generated by automated fraud detection algorithms as additional weight is given to the validity of transactions that go through this additional security layer.
  8. Nov 2, 2012
  9. fortunelounge

    fortunelounge Dormant account

    Operations Manager
    South Africa
    Busy with the issue and in contact with Zepher.

    Will reply in the thread on Monday.
    1 person likes this.
  10. Nov 2, 2012
  11. Zepher

    Zepher Experienced Member

    East Midlands - UK
    Wim has kindly been in contact with me via private message, has removed me from the marketing lists, and in due process will close my accounts with the Fortune Lounge Group. As far as that's concerned this thread is over.

    Also to correct my post slightly, I have been told that I have only had the 2 account's with the group for about 6 months, not a year.
    Last edited: Nov 2, 2012
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