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Royal Vegas/Prima Poker accusation of collusion

Discussion in 'Poker Complaints' started by POlka78, Aug 22, 2006.

    Aug 22, 2006
  1. POlka78

    POlka78 Dormant account

    Occupation:
    Student
    Location:
    Herne
    Today i loggend into my Royal Vegas account only to witness that it is locked. I immediatly called the support hotline to see what was the reason for that. i had the suspicion that the locking was connected to a recent withdrawel request @ royal vegas Poker.

    The member of customer care told me that they had nothing to do with the locking of my account and that Prima poker locked it due to the accousation of collusion, he even told me the alias of the player. Indeed he is a close friend of mine and we play at the same tables very often(btw not really hard if you play low stakes full ring limit at prima since usually there are only 1 or 2 full ring tables open).

    My point is that the support member told me that there is nothing they can do because the account got locked from Prima. I faild in finding a support nummber for the network, any help appreciated. Beside the fact that i cant play right now i even cant cash out my funds.
    I requested the handhistorys on wich the accousations base.
    i already filled in a despute mediation with the eCOGRA.

    any further hints or help appreciated.

    btw sorry for my mediocre english :)
     
  2. Aug 22, 2006
  3. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    Your English is fine. I cannot imagine trying to post in a forum in another language so you did great.

    As for Prima this is a problem the network seems to have. When the network decides there is some reason to lock an account it is indeed beyond the control of the skin. There is a Fortune Lounge (Royal Vegas is a brand under FL) rep in this forum that you can PM to see if they can give you info on contacting a higher up. The only contact info I found for Prima is a sales contact which is likely useless for this situation.

    eCOGRA is a good start. IMO Prima needs to have some sort of customer support above the level of the skins since they seem to often make decisions beyond the control of the skin operators. I wish you luck and hope this does not become a nightmare.
     
    1 person likes this.
  4. Aug 22, 2006
  5. POlka78

    POlka78 Dormant account

    Occupation:
    Student
    Location:
    Herne
    Thank you for the hint with the rep.
    So far royal vegas support was really nice and helpfull, but in the end only the outcome is what counts.

    I update the thread as soon as i get a feedback from prima :)
     
  6. Aug 22, 2006
  7. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    I think you'll come out fine on this, judging by what you've said. I think it's just a case of automatic flagging gone bad.
     
  8. Aug 23, 2006
  9. sweetdenny

    sweetdenny Experienced Member

    Occupation:
    driver
    Location:
    montrose
    Not looking good

    Im afraid i dont agree with winbig here i dont think you will get your account unlocked or see your funds again. I have had same situation that you have been in with prima and they do not budge i would get used to the money being gone if you do get your money back consider it a bonus. Your saying you were playing low stakes so hopefully you wont have much money taken away.
     
  10. Aug 23, 2006
  11. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Another good point, but if all that happened was the same players at the same table frequently, prima really doesn't have a case...it's purely circumstantial.
     
  12. Aug 23, 2006
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    1 person likes this.
  14. Aug 23, 2006
  15. POlka78

    POlka78 Dormant account

    Occupation:
    Student
    Location:
    Herne
    I really want to thank the nice community here at Casinomeister.
    My account is unlocked and working perfectly fine.

    I really have to say that Royal Vegas/Casino Desk made an lasting impression on me with their friendly and proffesional attitude. Within hours of escalating the Case they made prima look in to their logfiles forwarded my statement and induced Microgaming to unlock my account.

    Two Thumbs up!
     
  16. Aug 23, 2006
  17. sweetdenny

    sweetdenny Experienced Member

    Occupation:
    driver
    Location:
    montrose
    Nice one

    Glad to see i was wrong and you have gotten your account unlocked looks like prima may be finally changing their ways.

    Responses in hours is very new i was told reponses from prima could take 3 months glad to see this has changed.

    Im awaiting news from the prima rep on here so hopefully the new prima will be able to assist myself.
     
  18. Aug 23, 2006
  19. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    I think it's more on the poker room itself and how agressively they take it up with Prima...

    Hopefully I'm wrong on this one, and the Prima rep here will be able to help you.
     
  20. Aug 23, 2006
  21. sweetdenny

    sweetdenny Experienced Member

    Occupation:
    driver
    Location:
    montrose
    Possibly

    Yes it could be down to the room itself but prima has changed in that they now have a rep on here and they are therefore more approachable.

    It was the case that only the poker room managers could contact them therefore if you got a bad manager you were stuffed.

    When a player cant contact the company dealing with and locking there funds directly it is a bad way of doing buisness glad to see prima have started to address this as i know it was costing a lot of buisness.

    Also as i said glad to see some common sense prevailing something that has been lacking with my case.
     
  22. Aug 23, 2006
  23. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas

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