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Bonus Complaint Royal Sands Casino: Manager Comp Terms BEWARE

Discussion in 'Casino Complaints - Bonus Issues' started by milemaster, Dec 2, 2010.

    Dec 2, 2010
  1. milemaster

    milemaster Senior Member

    Ego Enhancement Consultant
    Yarnbombing, Phlugerstan
    Hello All,

    It's been a long time since my last post as I've been more of a lurker and have preferred to be a listener these days. I really enjoy all the banter that goes on in here. :)

    I wanted to share a curious situation I'm in with the Royal Sands/Cleopatra's Palace Group.

    I've primarily been playing at the Club World Casino group for the past couple years and have been overall happy with the way they run their casinos. They offer fair bonuses with achievable wager requirements and reward their regular players with occasional Free comps from the manager. As a matter of fact I received one 10 days ago and had a good run at the blackjack tables and made a recent 1k withdrawl... More on that later.

    Historically I've avoided many bonuses because I like to play without worrying about meeting the terms, although I use them on occasion. I stumbled upon Royal Sands as they were offering exceptionally high bonuses that could be redeemed for any game in the casino, so I thought I would give them a try.

    Over the course of the past month in a half I've deposited around 1200.00 and received various bonuses on those deposits. Unfortunately I didn't have lady luck on my side, but I enjoyed the play.

    Like I have experienced over the 12-15 years I've been playing at online casinos, I received a few manager comps in my account at Royal Sands too. This morning I received an email from their VIP manager, Donna Kruger, telling me that my account was credited with 100.00 as a manager comp in my account to thank me for my loyalty.

    As luck would have it, I was on a roll on a couple slot machines and at the tables and built my bankroll up to 1100.00. I initiated a chat session with their support to check to make sure I met their wager requirements to withdraw as I was certain that there were limitations. At the Club World Casino group their WR on 100.00 from the manager is 10X with a 1K maximum withdrawl limit. When I asked the assistant what my requirements were I was taken back by the response I received.

    "60X WR and a maximum withdrawl of 50.00"

    Then the rep directed me to read the terms of their promotions for no-deposit bonus at:
    You must register/login in order to see the link.


    That's right. Manager comps fall into the no-deposit bonus category at Royal Sands. That is your loyalty reward.

    Amazingly I have exceeded the WR, but all that work limits me to a withdrawl of 50. I lightly battled it out over chat, but was just told they would forward my complaint to the VIP manager.

    So I am in the wrong for not interpreting their promotion terms to lump in no-deposit bonuses with manager comps. I'm willing to submit to that.

    Let this be known to all of you who are considering playing at Royal Sands & Cleopatras palace. There are better places to play obviously. I should have stuck to Casinomeister's accredited casino list.

    I'll let you know if I hear anything back from their VIP manager as the chat rep told me they would forward my complaint. I'm not expecting to hear back based on the tone & position their online rep used on me. But we'll see..
    Last edited: Dec 2, 2010
  2. Dec 2, 2010
  3. LHofsdal

    LHofsdal Ueber Meister MM

    That absolutely stinks! But they are on the rogue list, so what can ya expect right? Just think of it as getting free playtime. That is really all you can do at this point.

  4. Dec 2, 2010
  5. milemaster

    milemaster Senior Member

    Ego Enhancement Consultant
    Yarnbombing, Phlugerstan
    I had no idea they were on the rogue list. I still don't see them on there, although I do see their other casino "Cleopatra's Palace".

    I'm trying to close my account with them now. I just dumped my chips by making 25.00 spins on slots as it's not worth it to go through all the paperwork to withdraw a measly 50.00. I feel like such an idiot for playing there.

    Back to the Club World Casino group I go.
  6. Dec 3, 2010
  7. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    IT Director of Operations
    Left Hungary
    It is called play money....
    My opinion too...silly money...then you end up waiting for 6 months...not worth the time or effort on the low max cashouts...any of the free chips...

    Another member had to jump through hoops to get their money...was amazing...nothing wrong with getting a free $50 bucks, but my days are worth a lot more than $50 and jumping thru hoops for days...how much does that break down per hour...I mean...yea.....

  8. Dec 3, 2010
  9. jod5413

    jod5413 Is That Better?

    having a good time doing anything
    somewhere on the planet
    Believe me, you are NOT an idiot. If you are........then Damn near everyone here is too!! :p

    It use to be that a manager bonus was free to reward you for loyalty (meaning dollars, of course), no max WTD, no play through. It was a fricking "present".

    I swear, some of these casinos are just about stupid enough to keep slapping the same poor soul who comes through the door. I guess they think the collective "him/her" will just keep coming. Sad thing? They probably will.

    2 people like this.
  10. Dec 3, 2010
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom
    What a joke. They give a VIP player a gift, but it has 60x WR. Even if you make it, you only get to keep HALF of the original gift.

    CW DO include manager bonuses as "free chips" with a 10x max cashout. iNetBet do the same. Had you received this at either of the above, you would get to keep $1000, not $50.
  12. Dec 5, 2010
  13. milemaster

    milemaster Senior Member

    Ego Enhancement Consultant
    Yarnbombing, Phlugerstan
    I'd like to mention that 2 days later nobody has responded to my email requesting my account be closed. They refuse to close it via live chat which makes little sense.

    I've been really fortunate in my past to not experience shady practices at online casinos until now. I'm just glad I didn't deposit more at this place.
  14. Dec 5, 2010
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    i doubt whether they regard him as a vip player. an rip player would make more sense in thisa instance.
    1 person likes this.
  16. Dec 11, 2010
  17. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    You should never accept bonuses w/o reading fully the t&c.
    From what I have read the casino was fair.
  18. Dec 11, 2010
  19. greasemonkey

    greasemonkey Banned User - flaming

    This group is, in my opinion, the most rogue out there. They dont answer their phone or respond to emails. They totally blow off gambling grumbles and of course CDS doesnt even respond to thier complaints. I don't think I have ever really heard of a player winning and getting paid that hadnt lost thousands in advance of that.
  20. Dec 11, 2010
  21. Mousey

    Mousey Ueber Meister Mouse

    Pencil Pusher
    I have concluded, after years and years of online play, that online casinos have absolutely NO CLUE as to what casino 'comps' are/should be. As I've seen in most online casinos, the 'comps' are only nasty little bonuses all cluttered up with unacceptable WR and insulting max cashout limitations....

    and before someone says, 'don't complain, it's free money'. NO, it isn't ... you 'earn' comp points with your deposits.
    1 person likes this.
  22. Dec 15, 2010
  23. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic


    Just uninstall the casino and block the domain in your firewall. Let them get around to closing your account or writing to ask why.....then you can tell them to kindly FO. They are not worth you going through any further aggravation.

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