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Casino Complaint Royal panda

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Onlyborowed, Mar 29, 2018.

    Mar 29, 2018
  1. Onlyborowed

    Onlyborowed Newbie member

    Location:
    England
    This is not a bitch this is a simple answer i require i deposits 20000 pound with royal panda . You guessed it i lost . I gave them strict instructions to close my account you robbing fuckers. They did not they put it on a month time out. And in that time i am now a vip i am a big cheese in there spirit of things. God they would not let that mug punter go. And they didnt constant emails giving me this giving me that . They even informed me when my self exclusion they put on me. What part of close my account you robbing fuckers did they not understand. Anyway make this quick i told them they breached my contract i agreed to but all royal panda want to pay is the deposits after the constant emails sent to me making me deposit 400 pound. Yes 400 pound they are willing to pay back. I signed up in good faith a meterial breach of contract means terminated contract. It has to work both ways YOU WIN they want your dna . Please help with my options i never excepted my deposits made after breaking there t and c
    Thank you
    Mackey
     
  2. Apr 2, 2018
  3. Mr Shine

    Mr Shine Newbie member PABnononaccred

    Occupation:
    International Man of Mystery
    Location:
    UK
    Given the level of illiteracy shown in that short post I'm surprised Royal Panda knew to do anything at all. Protip, type properly and people will understand you.
     
    theapple likes this.
  4. Apr 2, 2018
  5. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    I fear that using the term robbing fuckers may not be the most appropriate velvet glove approach. Or the most polite.

    Is this a foul mouthed rant or do you want to submit a complaint?:what:
     
  6. Apr 2, 2018
  7. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Welcome to CasinoMeister!

    However, as a new member you should read first the posting rules, complaints procedure and forum etiquette.

    It won't help you posting vile language, nor will it get you any sympathies from other forum members.

    Royal Panda is accredited at CM, hence they have an active rep on the forum. Search the "i-Gaming Reps " list for Melvin_Panda and sent him a message to look into your case.

    If you don't receive an answer within a few days you can consider submitting a PAB, which is a free mediation service offered by this forum.
     
    greylady, The Viking and goatwack like this.
  8. Apr 3, 2018
  9. Onlyborowed

    Onlyborowed Newbie member

    Location:
    England
    I am sorry but a loss of my loss I did see red.my reason I am here is loosing all that money when I have found out they have a maximum deposit limit. Not given to me. 20000 noted .What I am trying to say when I used that language I was upset I thought they would of done what I requested. Not contact me say I am a vip now and even emailed me telling me my exclusion is now up and you can now deposit. What part of my bad language did they not understand. My contract is void nulland void royal panda only want to pay me back 400 pound of deposits after telling me my account that a used bad language to close is now back open this is a total breached contract .when you close your account we will not contact you .hello I had there top man telling me it' open. As far I can see my account is not a account of which I agreed to a breach is a breach no contract finished
     
  10. Apr 3, 2018
  11. Onlyborowed

    Onlyborowed Newbie member

    Location:
    England
    And this is another thing a forgot to mention .I had to give royal panda so much of my life to prove I am that person wrecking my life with no concern to them . Please don' bother hare a lucky 15 have fun . They have broke all there agreemets it will take you forever to make a withdraw .And a forum like this to prove a terms and contract breach is not only just for you with all your conditions I can not someway get my head around how you did breach my contract
    Regards
     
  12. Apr 3, 2018
  13. Onlyborowed

    Onlyborowed Newbie member

    Location:
    England
    That means 20000 deposit in 24 hrs contacting me after when with bad language upset close my account and informing me on a account I asked to close. I have all proff of all this .Royal panda closed but only for a month not what I requested . And even told me my account is open and you can have a royal good time.i deposited a further 400 pound before a friend told me by law they should not even send you a like .the 400 they are wanting to give back to me.there VIP guy I have all the proff it was shocking I lost 20000 requesting I have had enough .he would not let me go
     
  14. Apr 3, 2018
  15. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    I understand your frustration, nobody is happy after losing 20K but still, going on about it won't bring you any progress.

    Contact the rep, he is very helpful and should be able to shed some light on how the case evolved.
     
  16. Apr 4, 2018
  17. Onlyborowed

    Onlyborowed Newbie member

    Location:
    England
    Thanks for your reply Harry but getting no we're I have tried .it makes me angry I agreed to all there agreements. They broke there terms and conditions and can not get them to except the contract is broken and null and void to what I agreed to .sorry for harping on but a breach is a breach. I am not a legal guy hence I am here asking for your advice .
    Thanks again for your reply Harry so if you have any legal advice that would be a bonus
     
  18. Apr 4, 2018
  19. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    You are from the UK, hence you have quite a few options.

    A good one is to submit a PAB here at CM. They will then speak to RP on your behalf to see what resolution is possible. Click to read the rules and then submit the form: Casinomeister's Player Arbitration Service FAQ - Casinomeister

    If you don't want to go that route you can file a complaint with the RP ODR:

    United Kingdom

    • eCOGRA, eCommerce and Online Gaming Regulation and Assurance
    • Telephone Number: +44 20 7887 1480
    • This email is not visible to you.
    • Alternatively, UK players may use the European Commission’s You must register/login in order to see the link..
    These are the steps you should take first before considering any legal action.
     
    maxd likes this.
  20. Apr 4, 2018
  21. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Give yourself a chance to calm down, sleep on it, read posting rules, start a new thread with a clear(er) head tomorrow maybe.

    Not a dig, just a summary of the advice you will get with that OP.
     
    bebo67 likes this.
  22. Apr 6, 2018
  23. Onlyborowed

    Onlyborowed Newbie member

    Location:
    England
    Thanks Jono I am not a bad guy I have not got a clue about this stuff .And thanks Harry I would like to make a complaint sorry if I caused concern .the thing is I am terrble with computers I am just on my phone .I should of came across more respectful but been out for a few beers and hence.sorry all i didn' t come here to disrespect just angry .
    My apologies
     
  24. Apr 6, 2018
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    First, do contact the rep:
    • Click on "Inbox" on your upper right.
    • You'll get a pop-up, click on "Start a new Conversation" on the lower right.
    • That'll take you to an edit page. Type "Melvin" in the "Participants" box and click on "Melvin - Panda" when it pops up.
    • Enter you message and send.
    If your discussion with the rep does not yield the desired results then either use our complaints process (go here: new procedures for PABs) or contact eCOGRA as Harry suggested.

    Final tip, per our General Posting Rules item 1.5 it would be wise to cut the foul-mouthed language. "f***ing this" and "f***ing that" may help you feel better but it could also get you booted to the curb which I suspect is not the desired outcome here.
     
    dionysus likes this.
  26. Apr 6, 2018
  27. Onlyborowed

    Onlyborowed Newbie member

    Location:
    England
    Thank you maxd I have already expressed my angry late at night languished insults and have apologised for that . Sorry again
     
  28. Apr 6, 2018
  29. Onlyborowed

    Onlyborowed Newbie member

    Location:
    England
    Just watching Rambo on tele how simple life was watcing first time round
     

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