I have sent a pm to Melvin at Royal Panda, but would be interested in views from the forum.
I had a withdrawal request of just over £200 from Royal Panda which seemed to be pending for longer than usual. On contacting CS I was told I should have received a mail requesting 3 months bank statements and 3 months payslips. Anyway, as with many others I am not prepared to divulge this amount of sensitive information, so I asked that my account be closed and the withdrawal processed.
The lady at CS was adamant that my withdrawal would not be paid unless I provided these documents, even if I closed my account (she refused to pass me on to a supervisor) Surely this is not right and any outstanding funds must be paid on account closure?
Thanks- Chris
I had a withdrawal request of just over £200 from Royal Panda which seemed to be pending for longer than usual. On contacting CS I was told I should have received a mail requesting 3 months bank statements and 3 months payslips. Anyway, as with many others I am not prepared to divulge this amount of sensitive information, so I asked that my account be closed and the withdrawal processed.
The lady at CS was adamant that my withdrawal would not be paid unless I provided these documents, even if I closed my account (she refused to pass me on to a supervisor) Surely this is not right and any outstanding funds must be paid on account closure?
Thanks- Chris