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Royal Panda update

Discussion in 'Online Casinos' started by Melvin - Panda, Jan 29, 2018.

    Jan 29, 2018
  1. Melvin - Panda

    Melvin - Panda Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    Malta
    Hi all, sorry for my absence in the past couple of months. Sometimes focus shifts away from forum presense, as important as it is. In case there were any questions or issues I've always been on top of it, however there hasn't been much proactive activity from my side as of late. I'd like to update everyone a bit about what's been going on.

    What's changed:
    - Last summer, we launched Royal Panda's Sportsbook. Besides casino, players can now also play sports.
    - We were acquired by Leo Vegas Group. All product and operations remain separate, so you still enjoy the unique Royal Panda playing experience.
    - I've become CMO of Royal Panda
    - We've launched several new markets: Finnish, Norwegian, India, Canada and as of today Japan!
    - We've added new currencies: INR, NOK, CAD and JPY
    - We've added new game providers: Big Time, Blueprint, Pragmatic Play and Lightning box are being added currently.

    What hasn't changed:
    - High level of service
    - Great promotions
    - Awesome customer support
    - I'm always at your disposal :)

    Hope to see most of you at the Casinomeister meet in London next week.
     
    illu88, zellie, mcgameboy and 18 others like this.
  2. Jan 29, 2018
  3. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Hi Melvin,

    Are you processing payments faster as well? Iv noticed that my last two have been two hours on the dot (compared to before where it could be 12 hours)

    Great outfit :thumbsup:
     
    Melvin - Panda and geordiecolin like this.
  4. Jan 29, 2018
  5. Melvin - Panda

    Melvin - Panda Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    Malta
    Yes indeed! We've changed procedures that allow for much faster withdrawal times as well :). Glat to see you've noticed.
     
    Mouche12 and pinnit2014 like this.
  6. Jan 29, 2018
  7. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    Congratulations on your promotion Melvin,I am sure it is well deserved :)
     
    pinnit2014 likes this.
  8. Jan 29, 2018
  9. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    Well deserved indeed! Melvin I do want to mention something though. I have not been playing here because your Christmas calendar excluded us Canadians. All the free spins were on games I could not play. I tried to ask chat about this and they basically said too bad. I thought a substitute game could have been offered. Anyway, that is my 2 cents worth but I still think you are a great guy Melvin and one of the best! And, yes, I know if I had come to you, you would have offered some type of bonus but I didn't think I should have to. Perhaps in the future, chat could offer substitute games? With all the changes made I definitely want to play her again.
     
  10. Jan 29, 2018
  11. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    I think I stopped playing here because you guys didnt offer reload bonuses ever and possibly wager was too high...cant quite recall. But I see you say what hasnt changed which is great promotions...if that means deposit bonuses then that is not a good thing. I have had 1 reload offer in 12 months. Not good!

    Also, lack of providers was huge. Now that you have added more, Im sure I will frequent the casino more often.

    Hopefully Canadians can play btg here because for some off reason leovegas wont allow us but every other casino on earth does.
     
  12. Jan 29, 2018
  13. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Occupation:
    Account Manager @ Casinomeister
    Location:
    Serbia
    Congrats Melvin on your personal and Panda's success and promotion!! :) Well-deserved indeed :)

    Maybe we can now all celebrate these lovely improvements with a special promo for Casinomeister people? ^_^
     
    Melvin - Panda and PaaskeDenmark like this.
  14. Jan 30, 2018
  15. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    Welcome back Melvin, we have to stop meeting like this :p

    So glad you added Big Time Gaming Slots but please remove the new HTML5 version of Raging Rhino :(
     
    illu88 and Melvin - Panda like this.
  16. Jan 30, 2018
  17. Melvin - Panda

    Melvin - Panda Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    Malta
    Hi barbara12, thanks for the kind words!

    On the Canadian promotions, you are definitely right. At the moment we don't have any providers integrated for Canada that we can actually do free spins promotions with. Both NetEnt and NYX have free spins in their integration, but unfortunately these aren't allowed in Canada. This is something that's next on the agenda, but initially we wanted to get your deposit/withdrawal methods to work and offer CAD as well. There are still some promotions that are relevant, most of all the Friday 50% up $150 Bamboo Bonus!

    Hopefully more good news soon :).
     
    barbara12 likes this.
  18. Jan 30, 2018
  19. Melvin - Panda

    Melvin - Panda Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    Malta
    Hi lockinlove,

    We offer a weekly 50% up to $150 reload bonus on Fridays, this one has 35x WR on the bonus amount.

    Unfortunately our BTG comes through the platform provided by NYX, and they do not accept Canadians. For this reason we can't offer those games to Canada either. We are working on other new providers for Canadians though, as we've recently started to focus more and more on improving our Canadian product.
     
  20. Jan 30, 2018
  21. adamtheaddict

    adamtheaddict Senior Member

    Occupation:
    fruits
    Location:
    Kent
    noticed you sometimes kind of tailored the email when advertising the bamboo. :)
    After a while, often some of the emails i recieve would state "why not play your fav game dead or alive, with our fantastic bamboo bonus!"
     
  22. Jan 30, 2018
  23. Melvin - Panda

    Melvin - Panda Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    Malta
    That's just the good work of our CRM team knowing your favorite game ;).
     
    adamtheaddict likes this.
  24. Jan 30, 2018
  25. deepsky2

    deepsky2 One more spin

    Occupation:
    Gambler
    Location:
    toronto ontario canada
    Nice to see that you are improving your site and working on better products for Canadians, think this is the first I hear of a casino saying that want to improve in the Canadian market. I haven't made a deposit on your site as yet but I do see you accept Instadebit and that's a plus for me, however not able to play BTG games is a deal breaker for me I only plat at Videoslots because of the number of slots available for us to play and able to play BTG games there will keep me there. I hope working on new providers for Canadians happens sooner than later really looking forward to you adding these games and any other improvements you do for us Canadians.
     
    Melvin - Panda likes this.
  26. Jan 31, 2018
  27. chris87

    chris87 Senior Member

    Occupation:
    Run a bar
    Location:
    UK
    Hi Melvin, congrats on your new role!

    I'm not sure about the faster withdrawal times as my last 2 took 24 hours, but were processed immediately when I contacted CS. They were both for largish amounts though :thumbsup:

    I still rate Royal Panda as one of the best, although the spins can be a bit laggy sometimes.
    I Love the Bamboo Bonus and look forward to taking these every Friday!

    Look forward to seeing you again at the Meistermeet on Tuesday! :cheers:

    Chris
     
    Melvin - Panda likes this.
  28. Jan 31, 2018
  29. mina1929

    mina1929 Senior Member

    Occupation:
    Food Catering
    Location:
    World
    Hi Melvin

    Congrats on your promotion :thumbsup:

    I miss Royal Panda :(
     
    Melvin - Panda likes this.
  30. Jan 31, 2018
  31. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Congratz on that Melvin. :thumbsup::thumbsup:
    Good to see you around again.
     
    Melvin - Panda likes this.
  32. Feb 1, 2018
  33. Melvin - Panda

    Melvin - Panda Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    Malta
    We miss you too! :(
     
    mina1929 likes this.

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